Agreed. They better don't touch the Centurion insurance!
Change in Platinum Card Travel Insurance?
- Thread starter simonsyd
- Start date
-
- Tags
- travel insurance
- Status
Agreed. They better don't touch the Centurion insurance!
D
Deleted member
Guest
So what this really about, is a darstedley plot to move plat to centurion. Where upon they will introduce a solid gold card which will cost $10,000. the good news is when you have had enough you melt it down for bullion.
Diesellife
Active Member
- Joined
- Oct 7, 2008
- Posts
- 684
I suspect the Centurion one is drafted but not finalised...(Based on what the ACE staff told me)
Perhaps if we complain now, we might be able to stop them from providing a second class TI to their top tier customers.
"Full Fare" is definitely paid by my company - That's a a joke!
I cant see myself paying taxi & train fare on my amex...its almost impossible in some countries. I would probably have a better chance just to pray to the god.
$250 excess on an unlimited medical cover - where on earth did they come up with that idea?!
I also noticed that the "loss of life" payout is considerably less than the previous TI. 1M vs 400k, cant even cover a normal mortgage lol.
1M is Centurion 400k is Platinum.
The life of a Centurion is worth 2.5 times that of a Platinum, but we pay over 4 times more.
Sponsored Post
Struggling to use your Frequent Flyer Points?
Frequent Flyer Concierge takes the hard work out of finding award availability and redeeming your frequent flyer or credit card points for flights.
Using their expert knowledge and specialised tools, the Frequent Flyer Concierge team at Frequent Flyer Concierge will help you book a great trip that maximises the value for your points.
Diesellife
Active Member
- Joined
- Oct 7, 2008
- Posts
- 684
Haha... maybe they will drop that too... "to keep the cost down"
Isochronous
Established Member
- Joined
- Dec 18, 2009
- Posts
- 4,679
Shame Amex shame is all I have to say.
awilcockson
Established Member
- Joined
- Jul 14, 2010
- Posts
- 2,317
This has to be the first thread on AFF where every single person is in agreement 
- Joined
- Apr 27, 2003
- Posts
- 18,538
- Qantas
- LT Gold
- Virgin
- Platinum
Hi tmgreen,
Welcome to AFF.
On the web site, once logged in, there is a link under contact us to a form to fill in. Like a few others, I have pointed Amex at this thread.
turtlemichael
Established Member
- Joined
- May 24, 2006
- Posts
- 1,912
Don't expect a lot in reply. But it's good to add to the numbers. My reply avoided the questions I raised and tried to answer some I didn't ask.
skywalkerLAX
Member
- Joined
- Mar 13, 2007
- Posts
- 201
Can someone elaborate what this promotion with the free Starwood night was that got mentioned earlier?
There was an offer sent out that involved a free night at very select starwood hotels. I think (from memory) the only one in Australia was a Port Douglas, but there were a few in Asia, including the Maldives, and a few in the US and Europe...
Last edited:
skywalkerLAX
Member
- Joined
- Mar 13, 2007
- Posts
- 201
Thanks! I recall similar offers in europe that went out earlier this year. Maybe I should call in and ask about it!
Like a number of others I called Amex & Ace this morning to voice my disappointment and ask for clarification. The Amex lady noted that they'd received a number of queries and apologised for not being able to answer some of the difficult questions I had (e.g. clarification about what "full fare" actually means) so transferred me through to Ace.
The impression I got from them was that they really don't care. I asked about points + pay, proving MR points were used for flights, how to deal with not being able to pay for some travel (e.g. London taxis on Amex) and none of the replies inspired confidence in claiming in the event of an accident. The rep's "our claims team will examine the claim" isn't comforting when you'd much rather have the info about whether or not you'll be covered up front.
She noted my feedback though and was going to "pass it along to her manager." When I said I doubted it would make any difference and that the policy wouldn't be changed she said "no, but it'll be useful for next time" (Centurion watch out was my reading of this). She suggested feedback to Amex but that's just passing the buck - Ace write the policy definitions and they've clearly done a very bad job on this one.
I haven't decided if I'll keep the card or not yet - I might just for the car rental insurance it provides and use TID or QBE for "proper" travel insurance. I'd like to imagine that if the significant backlash against Ace & Amex continues there might be a revised policy this time next year but I'm not holding my breath.
The impression I got from them was that they really don't care. I asked about points + pay, proving MR points were used for flights, how to deal with not being able to pay for some travel (e.g. London taxis on Amex) and none of the replies inspired confidence in claiming in the event of an accident. The rep's "our claims team will examine the claim" isn't comforting when you'd much rather have the info about whether or not you'll be covered up front.
She noted my feedback though and was going to "pass it along to her manager." When I said I doubted it would make any difference and that the policy wouldn't be changed she said "no, but it'll be useful for next time" (Centurion watch out was my reading of this). She suggested feedback to Amex but that's just passing the buck - Ace write the policy definitions and they've clearly done a very bad job on this one.
I haven't decided if I'll keep the card or not yet - I might just for the car rental insurance it provides and use TID or QBE for "proper" travel insurance. I'd like to imagine that if the significant backlash against Ace & Amex continues there might be a revised policy this time next year but I'm not holding my breath.
playbargain
Intern
- Joined
- Aug 8, 2010
- Posts
- 55
- Qantas
- Silver
- Virgin
- Platinum
Good work Amex. I've been thinking of cancelling the card on a number of occasions but it is always the thought of the excellent Travel Insurance that held me back. Looks like I'll be dropping the card like many on here.
How nice of Amex to ask full fare to be charged to the card to activate the insurance when not everywhere accepted Amex. I booked a flight to Bangkok last month with Thai Airways direct and they do not take Amex at all. Under the new policy I'm pretty much stuffed. Oh well, it was good while it lasted.
How nice of Amex to ask full fare to be charged to the card to activate the insurance when not everywhere accepted Amex. I booked a flight to Bangkok last month with Thai Airways direct and they do not take Amex at all. Under the new policy I'm pretty much stuffed. Oh well, it was good while it lasted.
TonyHancock
Senior Member
- Joined
- Aug 26, 2010
- Posts
- 5,645
I registered my dissatisfaction via the website. (Not that it will do much good I suspect.) With Priority Pass and Marco Polo Gold being pretty much useless for me, the insurance was the last real value.
playbargain
Intern
- Joined
- Aug 8, 2010
- Posts
- 55
- Qantas
- Silver
- Virgin
- Platinum
For those who have cancelled the card, did you get your full annual fee back or was it partial?
- Status
Become an AFF member!
Join Australian Frequent Flyer (AFF) for free and enjoy a better viewing experience, as well as full participation on our community forums.AFF members can also access our Frequent Flyer Training courses, and upgrade to enjoy lots of other benefits and discounts!
AFF forum abbreviations
Wondering about Y, J or any of the other abbreviations used on our forum?Check out our guide to common AFF acronyms & abbreviations.
