Christmas Bonus Of Up To 10,000 Velocity Points (2018)

[Ausbt]

I am waiting on:

2 x Christmas Bonus
2 x Virgin Wines 3,000 point bonus
BP 1,200 point 3-fill bonus
Points & SCs from Hong Kong Airlines flights early Jan (retro claim)
10K bonus from VA Hong Kong promo

 

[odysseus]

I wouldn’t call yet. I think it was up to 12 weeks until they paid in the T&C. My nephew is still in dispute with one merchant (Sendle) about his 2k points owed as a sign up bonus, which will net an extra 5k points in this.

Shouldn't affect the 5k here, as there would still be the standard few points credited for send, which is sufficient for eligibility.

Still worth chasing up of course.

 

[maccaisking]

Shouldn't affect the 5k here, as there would still be the standard few points credited for send, which is sufficient for eligibility.

Still worth chasing up of course.

Ah I wasn't clear enough here, they haven't credited any points. He booked a collection and then added his FF # 20 minutes later (and around 6 days before payment processed). Sendle are 'looking into it'

 

[Bree Stuart]

Ah I wasn't clear enough here, they haven't credited any points. He booked a collection and then added his FF # 20 minutes later (and around 6 days before payment processed). Sendle are 'looking into it'

Ive also lodged claim with sendle as my mums account didnt get any points credited even though my Dads and mine came through. Minus the bonus points even though i dropped off my parcels on the 31st they said they had to have been picked up by that date. Which i cant dispute at the moment as i forgot to take a screen shot of the t&cs.

 

[gty222]

Ive also lodged claim with sendle as my mums account didnt get any points credited even though my Dads and mine came through. Minus the bonus points even though i dropped off my parcels on the 31st they said they had to have been picked up by that date. Which i cant dispute at the moment as i forgot to take a screen shot of the t&cs.

No, it had to be scanned in to their system by that date. The agent at your drop point should have scanned it into the Sendle system but some don't know what to do.
After trying a drop point where the attendant didn't know anything about it, I eventually dropped mine off on the 26th December at the pharmac_ on King William Street Adelaide, where the pharmacist did know what to do and scanned it in.
I was promptly invoiced by Sendle and the bill was charged to my card on the 31st.
The packet wasn't collected until the 3rd January, but the points including the bonus were credited shortly after.

 

[Bree Stuart]

Sorry just wondering if anyone had taken a screen shot of the t&cs as this is the reply i got when i asked about bonus points. I didnt realise it had to be picked up by 31st aswell as i had dropped it at a collection place on the 31st. Thanks in advance.

“I see that your order was scheduled to be picked up on January 2. Unfortunately, the promotion only eligible for a parcel that was booked and picked up between 4th and 31st December 2018.”

No, it had to be scanned in to their system by that date. The agent at your drop point should have scanned it into the Sendle system but some don't know what to do.
After trying a drop point where the attendant didn't know anything about it, I eventually dropped mine off on the 26th December at the pharmac_ on King William Street Adelaide, where the pharmacist did know what to do and scanned it in.
I was promptly invoiced by Sendle and the bill was charged to my card on the 31st.
The packet wasn't collected until the 3rd January, but the points including the bonus were credited shortly after.

Interesting thanks for the info, maybe i should try and contact again and see if i can get a different outcome.

 

[jch]

No, it had to be scanned in to their system by that date. The agent at your drop point should have scanned it into the Sendle system but some don't know what to do.
After trying a drop point where the attendant didn't know anything about it, I eventually dropped mine off on the 26th December at the pharmac_ on King William Street Adelaide, where the pharmacist did know what to do and scanned it in.
I was promptly invoiced by Sendle and the bill was charged to my card on the 31st.
The packet wasn't collected until the 3rd January, but the points including the bonus were credited shortly after.

I sent an empty envelope to myself from the local newsagent. Never got picked up and when I complained they gave me a refund on my $6 and the 2k points came though later

 

[desafinado74]

Will the 10K bonus points be posted in April ? Sorry i forgot when to expect the points to come through.

 

[burmans]

Will the 10K bonus points be posted in April ? Sorry i forgot when to expect the points to come through.

Please allow up to twelve (12) weeks post the 08 January 2019 for your bonus Velocity Points to be credited to your Velocity account

 

[jch]

Please allow up to twelve (12) weeks post the 08 January 2019 for your bonus Velocity Points to be credited to your Velocity account

Perhaps should have been advertised as an Easter bonus then

 

[mrfreeze]

I am waiting on:

2 x Christmas Bonus
2 x Virgin Wines 3,000 point bonus
BP 1,200 point 3-fill bonus
Points & SCs from Hong Kong Airlines flights early Jan (retro claim)
10K bonus from VA Hong Kong promo

I would email Velocity about the BP points missing.
I had a 1600 point 4 fill bonus and after 5-6 weeks emailed them and was told there was a known problem and it would be passed on to relevant department and my bonus points finally posted about a week after.

 

[Bangetron]

I find myself checking my velocity account every now and then in case of an early deposit...

I only have 7k points (student atm) and the 10k would more than double my balance which is sort of exciting.

 

[Happy Dude]

Ah I wasn't clear enough here, they haven't credited any points. He booked a collection and then added his FF # 20 minutes later (and around 6 days before payment processed). Sendle are 'looking into it'

On behalf of one of my daughters, I'm in this position too. The points for sending a package have been credited (all 7 of them) However, I don't recall doing anything different than the three times prior when signing up and organising a package, and those bonus and sending points have credited fine. Sendle told me to take it up with Velocity.

 

[Flyinfish]

I would email Velocity about the BP points missing.
I had a 1600 point 4 fill bonus and after 5-6 weeks emailed them and was told there was a known problem and it would be passed on to relevant department and my bonus points finally posted about a week after.

I have an issue with Velocity posting the despatch date rather than the sale date for my Onsport purchase, thereby disqualifying it for the Christmas promotion. It has been with the relevant 'team' for weeks now. No response so far

 

[Bangetron]

This wait is killing me haha

 

[dxwell]

Velocity posting the despatch date rather than the sale date for my Onsport purchase,

I had the same thing - who did you contact to resolve this?

 

[serfty]

Please allow up to twelve (12) weeks post the 08 January 2019 for your bonus Velocity Points to be credited to your Velocity account

So this could mean as late as the 96th January or February 65th or March 37th or April 6th ...

 

[Flyinfish]

I had the same thing - who did you contact to resolve this?

Apparently Virgin. OnSport not interested. Virgin have undertaken to investigate, but 6 weeks, several emails and phone calls later, no resolution so far

 

[Bundy Bear]

So this could mean as late as the 96th January or February 65th or March 37th or April 6th ...

Serfty logic

 

[serfty]

Serfty logic

Yes, today is 97th December, 2018!