From the welcome letter it says:I have repaid $4700. I presume this means I owe $495 but I can't find any reference to the set up fee - presumably hidden in the repayments. I have not yet been contacted to give my Velocity number.
An Establishment Fee of $199 will be debited to your Account on the date we issue you a statement of Account for the Statement Period in which you first use or activate your Account.
I have finally activated my account after having multiple failures. It seems Citibank decided to set up a new profile for me even though i already have a profile with the same details. And i suspect that they changed one digit of my mobile phone number so they could set up the new profile. This doctored mobile number meant i wasnt receiving the One Time Pin when trying to activate the account. Same old citibank!
Mr H does the personal loan appear in the app as a separate account and did you do the repayment using Bpay?
By the way when i was on the call today trying to activate the account I asked him who and when do i provide the Velocity frequent flyer number. He said I will receive an email within 6 weeks requesting the info. This correlates with the terms on the website which say 6 weeks from date of activation. If i hit the 5 week mark and havent heard anything i will be getting on the phone again. And then they have up to 90 days from receiving the Velocity number to credit the points. This could be a late Christmas present!!!