Classic Award Booking Cancellation Fees & Refund Processing Time

[Doctore1003]

I cancelled three CR bookings last week and got emails that refunds were processed on Monday and Tuesday this week.
I've received the $$ back on my card, but no sign of the points refunds.
I'm going to have to call Qantas, aren't I? Has anyone had luck messaging them on social media instead?

Well I tried to get their social media (FB Messenger) team to resolve this.

They replied telling me to call the contact centre.

Spent 45 mins with incompetent call centre staff, with multiple transfers to people who didn’t know what to do, before hanging up in frustration.

Went back to Facebook messenger to complain. Got a reply within a couple of hours telling me they processed the refunds.

A good result, but I wish the FB team had just handled it in the first place!

All the call centre staff were simply useless.

 

[I love to travel]

Has anyone had any recent success in ringing and getting points refunded sooner after cancelling online. It seems that the wait periods can vary and there is a seat I have my eye on. Thanks

 

[Doctore1003]

Has anyone had any recent success in ringing and getting points refunded sooner after cancelling online. It seems that the wait periods can vary and there is a seat I have my eye on. Thanks

Yes. Just give them a call.