Just a follow up. I sent a message through netbank asking when the refund would be made since it was so late I was not expecting for it to come through automatically. I received a reply promptly with attitude saying that I had applied for the card out side of the promotional period and therefore ineligible for the refund, basically saying tough cough.
I replied saying that I had applied with in the terms of the promotion and already been credited the FF points, I made a point of contacting the FOS if it wasn't resolved. Almost instantly I received a reply back from another women saying how important I was as a customer and that I would receive a phone call within the day letting me know about the outcome. I didn't receive a phone call but fortunately was credited the refund within the week. I was in a CBA branch the other day and saw on my customer profile about 5 internal messages going back and forth regarding it. Goes to show how much a three letter word makes them pull their finger out.
On another note I'm probably going to cancel the card soon since I can't justify paying the yearly fee, is there anyway of getting the yearly fee waived?