Recently got my 40k points, several months after the account was opened. This took a lot of calls and follow ups on my end. I also got a fair bit of false information. It took a few months for the annual fee to be refunded, too. I called to cancel and they offered me 2.5k QFF points. So I took that (they say it can take 6 weeks - ie. longer than one account statement cycle?!). We'll see how long that takes...
Commonwealth Platinum Awards - 40k Qantas Points. $10 fee.
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Um....Well I applied and got the card before offer expired and asked at bank that it be put on file about the offer.
At the same time the new $250 back offer was being rolled out.
I got charged the $249 on first bill.
Second bill has $30 charged for Qantas Direct fee.
I am going to make the $500 spend before 2d Feb
Received second bill today.....
Has $498 refunded????
$248.13 spent (includes Qantas $30 direct fee)
Should I expect to get 40K in points?
Is it better to keep the $248 or go after the 40K in points aswell (As offer I clicked on link for)?
At the same time the new $250 back offer was being rolled out.
I got charged the $249 on first bill.
Second bill has $30 charged for Qantas Direct fee.
I am going to make the $500 spend before 2d Feb
Received second bill today.....
Has $498 refunded????
$248.13 spent (includes Qantas $30 direct fee)
Should I expect to get 40K in points?
Is it better to keep the $248 or go after the 40K in points aswell (As offer I clicked on link for)?
Dr Ralph
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Tried to cancel this account today by email and Cth Bank refused to action my request. Have said it can only be done by visiting a branch or by phone.
So you can apply online but you can't close the account online??????
So you can apply online but you can't close the account online??????
Scr77
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CBA can't try and convince you to stay if they allowed online cancellation. I cancelled mine over phone last week.
Dr Ralph
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I'll be cancelling mine by email whether they like it or not.
Have already told them I'll be contacting the FOS if they fail to accept my notice of cancellation.
Might be worth a phone call. I just called to cancel mine (as the points have finally hit my QF account) and they offered me 5,000 points to keep the card a bit longer. I've heard reports of people being offered 10k.
Apparently they will take 6 weeks to credit them after which I will be phoning back to cancel again.
Call 13 22 21, press 4, 0, 2, enter netbank code, press #, enter netbank pin, press #, tell them you want to cancel. Takes about 5 mins...
Apparently they will take 6 weeks to credit them after which I will be phoning back to cancel again.
Call 13 22 21, press 4, 0, 2, enter netbank code, press #, enter netbank pin, press #, tell them you want to cancel. Takes about 5 mins...
Ah, I see. That makes sense. I guess they must be hoping you'll forget to cancel and pay an annual fee or start using the card for something?
Seems like a really odd strategy for them: I was completely open about the fact that I only opened the card for the points. I've made the minimum spend only and I called to cancel the day after the original 40k points hit my account.
The card's in a drawer at home and I've set a calendar reminder to call back once the next lot of points arrive...
Dr Ralph
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Mrs Ralph did this and was offered 10000 Cth rewards points, which is 5000 QFF points. Wasn't worth it. Cancelled straight away.
Dr Ralph
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This is a definite mistake.
Several people I know have done this. When they next applied with the same provider for their new offering they were knocked back.
Just received my 40,000 points today (after $500 spend on 4th December). Rang to cancel and got offered the 5,000 QFF points and a free upgrade to the diamond card which earns 1.5 QFF points per $1 spend. They try pretty hard to make you stay.
exceladdict
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Why not accept and then subsequently cancel?
I guess it's just the 6 weeks wait till those points post. Some people want to move on to other cards.
Dr Ralph
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Because 5000 points is trivial compared to most sign on bonuses.
Dr Ralph
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See message #330.
It's only 5,000 QFF points.
Not worth it for the 6 weeks wait when you can immediately go onto this new offering and get 75,000 QFF points for free!
http://www.australianfrequentflyer....-promotions/anz-qff-black-75-000-a-73331.html
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