[Confirmed Fixed - Maybe Not!] No LHR T5 Galleries access for QP before BA/QF flights

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To clarify the argument about access to the Concorde Room, the following access rules apply:

  • BRITISH AIRWAYS FIRST CLASS PASSENGERS + 1 GUEST ON ANY BA FLIGHT (INC UPGRADES)

  • PREMIER CARD HOLDERS & QANTAS CHAIRMAN’S LOUNGE + 2 GUESTS ON ANY BA FLIGHT

  • BRITISH AIRWAYS INBOUND FIRST (INC UPGRADES) CONNECTING ONTO ANY BA SERVICE IN ANY CABIN, SAME DAY + 1 GUEST

  • CONCORDE CARD HOLDERS, NO GUEST
...
You have omitted:


  • BRITISH AIRWAYS EXECUTIVE CLUB GOLD GUEST LIST CARD HOLDERS + 2 GUEST ON ANY BA FLIGHT (INC UPGRADES)
Originally Posted by Grand Union
...
Within Gold there are effectively two levels now; ‘Normal’ and ‘Gold Guest List’. So far, the information we have is that members are invited to join the Guest List based on the criteria of earning at least 3000TP’s in the previous 2 years. To remain part of the list you need to continue to earn 3000TP’s in each year going forward. There are two major benefits; a once per membership year (note this is GGL membership year not your EC membership year, they are not necessarily the same) redemption for up to 5 people (i.e. member + up to 4 others) booked into revenue classes (A, D, T, B) rather than award classes, and a dedicated priority service phone number with dedicated 24-7 support desk.
...

 
FWIW - I actually left the CCR after a while cause I was bored and moved to the First lounge.

Have to agree with you here. We visited mid Dec 2011 and had horrendous service.....the actual room seems ok with the exception of the dining room - looked like a depressing place to sit.
 
You have omitted:


  • BRITISH AIRWAYS EXECUTIVE CLUB GOLD GUEST LIST CARD HOLDERS + 2 GUEST ON ANY BA FLIGHT (INC UPGRADES)

[/I]

What I posted serfty is straight from the BA CCR access policy. I'm not saying your wrong, but I'm not saying your right either! ;)


Sent from an Apple iPad wireless device
 
When on earth are we going to hear anything about this!!!! Just tell us one way or the other QF!!

My guess is you won't for another couple of weeks. Remember many people are on leave til at least next week. Some longer.
 
What I posted serfty is straight from the BA CCR access policy. I'm not saying your wrong, but I'm not saying your right either! ;)
...
Ok, it's not GGL, it's those with 5000 Tier Points in a year (although to get 5K in a year GGL would be a monty).

See this BA web page (you'll need to log into your EC membership to view): (Executive Club - Gold membership - British Airways)
...
first_experience_gold_membership_280x110.jpg
An upgraded experience

Even with the exceptional rewards of Gold membership, we often find that Members still like something to aim for.
That's why we've reserved some of the most exceptional rewards for Gold Members who earn even more Tier Points: upgrades for two, Silver membership for a partner, and a card to the luxurious Concorde Room lounges.
This part of the Club is a very small club indeed. Care to join it?

  • At 2,000 Tier Points we'll award you with a voucher that you and a companion can use towards an upgrade to the next cabin on a flight of your choice, subject to availability
  • At 4,500 Tier Points, you can share your membership benefits by giving someone else our prestigious Executive Club Silver Partner Card
  • At 5,000 Tier Points, you will receive the Concorde Room Card, your key to the most luxurious and well-appointed lounges at London Heathrow Terminal 5 and New York JFK Terminal 7, the perfect setting for both relaxation and business
...
 
Have to agree with you here. We visited mid Dec 2011 and had horrendous service.....the actual room seems ok with the exception of the dining room - looked like a depressing place to sit.

I agree. I've used the CCR several times and have generally been underwhelmed. Lounging around is OK but the dining room experience fell way short of QF F lounges in SYD & MEL for food and beverage.

After satisfying my curiosity, I now prefer to use the F lounge.
 
Could be the same as the concorde card serfty. It's given to the top earners of the gold card holders.


Sent from my iPhone
 
As a paid up QP member with silver status, I'm personally very interested in access to the T5 Galleries Lounge. If it is unavailable, expressions like "deal breaker" come to mind.

I've only flown out of T5, intra Europe on BA Y once with access to the Galleries Lounge. IMHO, it was a great lounge (good choice of curries. I remember being disappointed there was no BA branded lounge in Stockholm.

Personally, I cannot see how it would be of benefit (financial or otherwise) to either Qantas or BA to have restricted access for QP PAX at T5. Given the prospective changes to QANTAS's international scheduling, if I’m correct, this would mean that BA departures from T5 to HK would not be accompanied by access to the BA lounge, irrespective of metal or from whom the ticket is issued? If BA or QANTAS think their product and prices are that special................then good luck to them.

As another aside, I wonder whether QANTAS and Malaysian Airlines will consider reciprocal lounge access arrangements.
 
That's exactly it, a lot of us are QP members specifically for the reason of BA lounge access, 'cause a lot of us travel to Europe extensively. I make it a choice to chose a BA flight wherever possible both in Europe and southern Africa because of that lounge access. There is a 1:1 correlation between me flying BA and buying QP. I hardly fly domestic at all.

Further to that, there is incentive to chose a Y OWE (LONE4?) on the basis of QP, not everyone can afford a DONE4, in fact I would assume there are MORE QP LONE4 buyers than non-QP DONE4 buyers. And I bet those LONE4 intineraries are constructed in such a way to use BA ports with lounges wherever possible. So when there ain't no more BA lounge access (assuming a worldwide Galleries rollout), a LONE4 doesn't seem as attractive as it once was.

Thirdly, strictly from a personal point of view, many years ago back in London I recommended QP Life to colleagues as being a good deal, one of them went ahead with it, because when you're living in London obviously the card holds up on its own solely for BA access. Now when this colleague finds out (and I haven't said anything) they're going to be mightlily angry with me to find out they've only had 10 or so years out of their 'lifetime' $3800 investment.

When I read many of the posts it seems that so many people regard it as a minor inconvenience, but I guarantee there are many microcosms of QP holders around the globe, many of them Life members, that haven't heard about this yet at all (for example, how much % of 100% QP Life people read this forum - many are seniors as well I bet). So I sense this board's weight is stacked in favour of many frequent flyer Gold+ holders anyway, not truly representative of the entire mass of people that stand to be affected.

What I pity most is the QP Senior Life couples, taking their Euro vacation that they have so meticulously planned, with the Mercedes hire car booked, perhaps with the Premium Economy tickets in hand, finally looking forward to using their card after a few years of non-travel, with 10 BA flights booked to and fro European destinations all via LHR, finally landing at LHR and getting to the lounge desk only to have their holiday trampled on and having to sit with the masses. 10 BA flights to go, hugging each other, thinking "what have we done". That's just one of the many QP microcosm stories around the globe I can imagine happening right now, and it's gutwrenching. I don't have particular empathy for seniors but many of us probably have an older parent or relative enjoying their retirement that we wouldn't want such a thing happen to, I'm sure.

Anyway, I'm optimistic all will be resolved, as no news is probably good news, but yeah, my heart really does go out to the poor "QP souls" who are about to go through the revolving door of T5. Young, old, families, singles, rich, poor, the arrogant, the humble .. they're all going to be humiliated in some way.
 
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Thirdly, strictly from a personal point of view, many years ago back in London I recommended QP Life to colleagues as being a good deal, one of them went ahead with it, because when you're living in London obviously the card holds up on its own solely for BA access. Now when this colleague finds out (and I haven't said anything) they're going to be mightlily angry with me to find out they've only had 10 or so years out of their 'lifetime' $3800 investment.
.

If the card was bought purely as a BA access tool, then the T&Cs weren't read very carefully which pretty much say anything can change at anytime.
As a Qantas Club card, all I would be confident about is continued access to Qantas Clubs, anything else is a nice surprise.
 
If the card was bought purely as a BA access tool, then the T&Cs weren't read very carefully which pretty much say anything can change at anytime.
As a Qantas Club card, all I would be confident about is continued access to Qantas Clubs, anything else is a nice surprise.

Serious?

Here's a screenshot of QF website 2005 with the HEADING "Feel welcome at over 250 lounges worldwide":

Flying with Us - Qantas Club

And again, two sentences later: "You're now welcome in over 250 Qantas Club, partner airlines and associated lounges worldwide, where you can relax and unwind, or keep working without interruption."

250 is 250! QF sold those life memberships on that basis. A lot of money would have changed hands.

Where's the asterisk? I see no little carat or dagger saying read the T&Cs, may be diluted at our discretion at any moment.

To say the T&Cs weren't read and 250 should be construed as possibly being 150 at any point in the near future would be seen by many to be outrageously deceptive. Sorry about that. There's an obligation to provide what you sell, purely from a Fair Trading point of view.

The worldwide lounge access was the NUMERO UNO marketing headline used to sell QP Memberships back in 2005, the archive.org website link I have pasted is undisputable concrete proof.
 
I gave QANTAS a call today as I’m in the process of booking flights to Europe. The service desk confirmed T5 access as per the initial post. So in terms of getting this matter resolved, I not sure what that will entail.

If I understand correctly, unless I fly from London/Frankfurt via Singapore there is no lounge access in Europe for me (other than limited access on BA intra-Europe in non “Galleries Lounges”. If that’s QANTAS’s call, that’s fine, but all bets are off as to what carrier I choose to Europe. Reduced QP access to lounges in Europe is more than an inconvenience for QP/no status PAX who pay for their own BA/QANTAS economy flights to Europe – it totally changes the "loyalty" paradigm.

I suppose if QANTAS/BA are losing money on paid QP PAX to Europe, than this situation could at least improve their bottom lines.
 

I've only flown out of T5, intra Europe on BA Y once with access to the Galleries Lounge. IMHO, it was a great lounge (good choice of curries. I remember being disappointed there was no BA branded lounge in Stockholm.

In ARN it's a 3rd party lounge. In Europe you'll be hard pressed to find a BA operated lounge outside of London. According to the T&Cs you don't get access to 3rd party lounges, but give it a go, it does work sometimes. I had success in CPH which was operated by the ground handler, but not in BCN which was an IB lounge.


As another aside, I wonder whether QANTAS and Malaysian Airlines will consider reciprocal lounge access arrangements.

It would be nice, as would access to IB lounges now that BA/IB are one company.
 
Reduced QP access to lounges in Europe is more than an inconvenience for QP/no status PAX who pay for their own BA/QANTAS economy flights to Europe – it totally changes the "loyalty" paradigm.

And this is the point isn't it? I can't believe that the various parties are dragging their feet on this. QP membership is taken out by those who know at least a little about air travel/lounges. Given this assumption, folks try to link their loyalty schemes with each other for the best possible experience. If you pull that rug out from under folks then I sure hope you are offering the cheapest tickets with the best service because you've just opened the floor and BFOTD to your previously handcuffed passengers.

Surely there must be another lounge or potential partner at LHR T5 for QF to do business with? Perhaps they should open their own lounge and go into partnership/arrangement with other airlines to help pay for the cost and leave BA to whatever they are up to? I would have thought that at the level of customer awareness likely for club/lounge membership the loss of service levels would directly translate into loss of customers.
 
Is there an issue with space in the T5 Lounges already? Are they too full? Is that the reason BA is saying get stuffed?

Can anybody think of a valid (Non emotional reason, I notice there are a lot of emotions in this thread) reason for BA saying no to this?

Or is it actually BA's fault? Are Qantas just not prepared to pay for it?
 
Surely there must be another lounge or potential partner at LHR T5 for QF to do business with? Perhaps they should open their own lounge and go into partnership/arrangement with other airlines to help pay for the cost and leave BA to whatever they are up to? I would have thought that at the level of customer awareness likely for club/lounge membership the loss of service levels would directly translate into loss of customers.

Who would QF partner up with? T5 is a BA only terminal (excl. codeshares on BA metal). The situation isn't simple.
 
Can anybody think of a valid (Non emotional reason, I notice there are a lot of emotions in this thread) reason for BA saying no to this? ?

BA do not offer a paid lounge program.
BA do not offer access to their lounges to PPass, credit card or any other form of non-flying loyalty program

THe only way to access the lounges is flying Premium cabins, BA/oneworld elite (who fly) OR paid Qantas Club.


So Qantas Club is definitely an exception
Note that paid Admirals Club members do not get access.

Interestingly, AA has recently struck deals with a few other oneworld airlines for increased access for paid cardholders
http://www.aa.com/i18n/travelInformation/airportAmenities/expandedLoungeAccess.jsp
 
BA do not offer a paid lounge program.
BA do not offer access to their lounges to PPass, credit card or any other form of non-flying loyalty program

THe only way to access the lounges is flying Premium cabins, BA/oneworld elite (who fly) OR paid Qantas Club.


So Qantas Club is definitely an exception
Note that paid Admirals Club members do not get access.

Interestingly, AA has recently struck deals with a few other oneworld airlines for increased access for paid cardholders
http://www.aa.com/i18n/travelInformation/airportAmenities/expandedLoungeAccess.jsp


So in reality it is not BA's problem. This is more a case of QF over promising and under delivering. Perhaps if enough people feel that strongly about it then sue QF in a class action law suit (or at lease threaten to) in order to get a refund of paid Q Club membership.

I dunno, what else do you do. Other than suck it up I guess.


RUNNING FOR COVER NOW.
 
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So in reality it is not BA's problem. This is more a case of QF over promising and under delivering. Perhaps if enough people feel that strongly about it then sue QF in a class action law suit (or at lease threaten to) in order to get a refund of paid Q Club membership.

I dunno, what else do you do. Other than suck it up I guess.


RUNNING FOR COVER NOW.

not sure if we need to go to the extent of a law suit... just yet :)

I think qantas would just refund the money. but of course... the longer anyone waits for a resolution... the less time left on your membership :)
 
not sure if we need to go to the extent of a law suit... just yet :)

I think qantas would just refund the money. but of course... the longer anyone waits for a resolution... the less time left on your membership :)

It sounded dramatic so I posted it. :D
 
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