I also watched the interview with the Woollies senior exec who said they were recruiting more staff to refill shelves and more trucks and drivers. She said along the lines of it has taken some time to re-organise the supply chain for high demand goods and instead of a two step process of source -> warehouse -> store, they are intending to urgently implement a one step process of source -> store.
That was Claire Peters Supermarkets Managing Director, reports to Brad the CEO.
Woolworths has 2 NDCs, one in Melbourne and Sydney, which supply slower selling lines to all stores, and a number of RDCs which supply stores in their region.
Stores generally get 1-3 loads/week from each NDC and 5-7 loads/week from their RDC. More remote stores might only get 1 or 2 loads a week from all warehouses.
There are also some 3rd party warehouses which Woolworths contracts, mostly for extra chilled/frozen lines, and the semi 3rd party MeatCo packing plants.
About 95% of stock comes from one of these warehouses. The rest is direct delivery from suppliers
Over time, direct delivery has been reduced as it is more efficient to send trucks to the warehouse and unload the entire load for splitting to stores, then it is to send a truck to 20 different stores.
eg, the Canberra stores get stock from
Wodonga RDC (Ambient, Chilled, Frozen, Milk, Produce, Fresh [Chicken/seafood/deli salad, soups, pizza])
Melbourne NDC (via Wodonga)
Sydney NDC
MeatCo Melbourne (prepacked, case ready meat and butcher shop primal - via Wodonga)
Americold Melbourne (Frozen - via Wodonga)
Sydney RDC (chilled meat/seafood)
They are trying to get additional temporary 3rd party warehousing space and get some suppliers to resume direct delivery, which most stopped doing years ago.
Part of the truck problem has been that stores no longer have dedicated dockmen. The role of having someone at or ready to go to the dock to unload a truck was removed with the restructure last year. Thus, when the dock bell rings, no one knows if someone else is going to get it, so no one does. Leading to trucks waiting at stores for, in some cases over an hour, trying to call the store and ring the bell waiting for someone to come open up and unload.
Which then means the truck gets back to the warehouse late, which means it gets sent out again late...
Then there has been cases where the truck driver gets to the DC to start their run, only to find the truck hasn't been loaded and all the loaders have gone home, and has to sit around for 2 hours waiting for the truck to get loaded.