Is this the correct thread to talk about Cellarmasters Vouchers? I received $25 voucher in mail today - are these any value?
Just received my box of Wynns Black label Cabernet 2015....only to have received a box of 2013. This is exactly why I dont send my hard earned dollars to DM anymore. The last 3 orders they have given me have contained a vintage of a wine I did not order (contacted them prior to ordering to make sure they send the correct wine). Utterly useless.
Just received my box of Wynns Black label Cabernet 2015....only to have received a box of 2013. This is exactly why I dont send my hard earned dollars to DM anymore. The last 3 orders they have given me have contained a vintage of a wine I did not order (contacted them prior to ordering to make sure they send the correct wine). Utterly useless.
Also received the same e-mail this afternoon - very disappointed!Disgraceful eBay and GraysOnline:
Just received an email from them that teh product was sold out. IN fact, I was one of the first who made the purchase. Very disappointed:
Product: Teusner `Avatar'` Grenache Mataro Shiraz 2014 (6 x 750ml), Barossa Valley, SA.
Thank you for your recent purchase with GraysOnline eBay.
It is with much regret I advise that we are unable to fulfil your recent purchase listed above.
Due to a technical error causing a stock discrepancy, we have sold out of the product. A refund of xx_ is in the process of being completed and funds will be transferred back to you via your original payment method.
Just received my box of Wynns Black label Cabernet 2015....only to have received a box of 2013. This is exactly why I dont send my hard earned dollars to DM anymore. The last 3 orders they have given me have contained a vintage of a wine I did not order (contacted them prior to ordering to make sure they send the correct wine). Utterly useless.
It is absolutely a lair. They even have the stock now:
[h=1]Teusner `Avatar` Grenache Shiraz Mataro 2014 (6 x 750mL), Barossa, SA.[/h][FONT=&]Quantity:
More than 10 available
- AU $189.89AU $240.00
20% off- + Free Postage
[TABLE="class: full-width, width: 275"][TR][TD="class: lvdkey"]Condition:[/TD][TD="class: lvdval"]Brand New[/TD][/TR][TR][TD="class: lvdkey"]Popularity:[/TD][TD="class: lvdval"]1 watching[/TD][/TR][TR][TD="class: lvdkey soldby"]Sold by:[/TD][TD="class: lvdval itmval soldby"]graysonline-australia (267197)
98.9% Positive Feedback[/TD][/TR][TR][TD="class: lvdkey"]Delivery:[/TD][TD="class: lvdval"]
Estimated 10 Aug.
by eBay FAST 'N FREE
From: Yennora, NSW
[/TD][/TR][TR][TD="class: lvdkey"]Returns:[/TD][TD="class: lvdval"]30 daysreturn policy[/TD][/TR][TR][TD="class: mny, colspan: 2"]Covered by eBay Money Back Guarantee[/TD][/TR][TR][TD="class: addToWatchtd, colspan: 2"]Watch Item[/TD][/TR][/TABLE]
[/FONT]
That happened to me a couple of times last year on click and collect. The wines advertised were clearly of a specific vintage but that's not what was in the box. I actually got them to search the store for the correct vintage after pointing out the offer in their catalogue, to no avail. With the Wynns offer, I drove to the store and picked the bottles myself. Even so the manager tried to sell me the 2013 instead, using the cap end of a 2015 to tap on the cap end of a 2013 as a pointer.Just received my box of Wynns Black label Cabernet 2015....only to have received a box of 2013. This is exactly why I dont send my hard earned dollars to DM anymore. The last 3 orders they have given me have contained a vintage of a wine I did not order (contacted them prior to ordering to make sure they send the correct wine). Utterly useless.
That happened to me a couple of times last year on click and collect. The wines advertised were clearly of a specific vintage but that's not what was in the box. I actually got them to search the store for the correct vintage after pointing out the offer in their catalogue, to no avail. With the Wynns offer, I drove to the store and picked the bottles myself. Even so the manager tried to sell me the 2013 instead, using the cap end of a 2015 to tap on the cap end of a 2013 as a pointer.
Send it back for a refund and don't take any **** about their vintage disclaimer.
Doesn't get reviewed in time for the book.Is there a halliday score for the '15 black label yet? My book & membership will arrive today
It had 2015 in the title, so I was under the impression you get that particular vintage? I thought only wines with no stated vintage year and an * next to vintage in the description fell under the disclaimer.
If they advertise a specific vintage in the title, list a vintage as current vintage in the product details, even with an * and all the disclaimers they like you do not have to accept a different vintage.
I've never had any problems declining to accept at collection or getting them to take back a different vintage at their shipping expense. And it's been a long time since anyone from DM tried to use the disclaimer angle.
If more people stood up for their rights and complained as well as not taking the wrong vintage I reckon it would cost them less money to implement a policy of not sending a vintage different to that ordered, or contacting the customer first.
I recently ordered from DM on eBay (with a decent eBay code) and a 6-pack arrived (in ACT) from somewhere in QLD with the wrong vintage and they sent a postage label to have it sent back to the store in QLD. They had problems with the refund process and I eventually got the full price back without the discount deducted.
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