Do Qantas keep notes on their frequent flyers?

[medhead]

It is a much better benefit to have your politeness noticed on AFF...

Happy wandering

Fred

I'm yet to have AFF offer me wine so that I can politely accept it.
Guess I'll just keep doing it my way.

 

[jamesatfish]

My most specific example of QF keeping notes on their customers was one I encountered on a SYD-LAX trip back when QF flew First on the 747s.

If I'm flying solo I usually spend some time chatting with the staff on long-haul flights - usually small talk about work, travel habits etc. This time I was flying with my wife so I hadn't spoken to anyone outside of the usual CSM greetings etc.

About 2 hours into the flight one of the FAs came up to me and asked if I could help another passenger who had just bought an iPhone from the Sydney duty-free Apple Store and was having trouble getting it to charge. Apparently my passenger records included a note that I worked with iPhones for a living (I run a mobile development company) - something that's not written down anywhere in my profile but which I would have spoken about to other FAs on previous flights.