Double Status Credits (book by 5/2/18, fly 12/2/18 to 20/1/19)

[nutwood]

My first DSC came through within 3 days. No GV, no changes.

On the 50SC bonus, this year I had to go looking for it. It is there on the status activity page, but no email and no prompt on the main account page. I'm sure I've received both an email and main page prompt for previous bonuses. It's now easy to overlook and allow to expire. Is this a recent change?

I'm not sure what's happening with the bonuses. My last one paid out at 950 SC's and said the next would be at 1000. Needless to say, nothing happened at 1000 and the message soon sorted itself out. The 950 was my total at that stage. Now my total is 1560, but the bonus advice is that I have 1270 SC's, with a target of 1500. I can't figure where the 1270 comes from. I tried deducting previous bonuses and DSC's but the sums didn't add up. Very strange!

 

[nutwood]

I tried my luck with the call centre yesterday for cleaning up a missing segment DSCs on a GV booking, where the other segment had posted. Got the premium line and an NZ agent.

Much as others have stated, they said that even though my T&Cs state 6 weeks, it is really 6 to 8 weeks, and they weren't going to do anything about it until that period ends. I'll try again after that. I don't have the patience for HUACA games with the small numbers involved.

Cheers,
Matt.

Just to complicate it a bit more, my four leg (two leg return) trip I took before Easter just gave me DSC's but only for the two return legs!
On the positive side, I took a similar trip on Monday this week, returning yesterday, and the DSC's for the outward trip, on the 16th, also just appeared, so it's looking hopeful that the situation for indirectly booked trips may be improving. I'm awaiting with interest to see if my return flight's DSC's appear as promptly.

 

[dairyfloss]

Just to complicate it a bit more, my four leg (two leg return) trip I took before Easter just gave me DSC's but only for the two return legs!
On the positive side, I took a similar trip on Monday this week, returning yesterday, and the DSC's for the outward trip, on the 16th, also just appeared, so it's looking hopeful that the situation for indirectly booked trips may be improving. I'm awaiting with interest to see if my return flight's DSC's appear as promptly.

Yes, our situation similar, though not a multi-leg in either direction. I'm also tracking two PNRs together (one for each pax), and each have the same flights and SC & DSC crediting (or lack thereof) behaviour, thus far.

Cheers,
Matt.

 

[Captain Halliday]

I'm not sure what's happening with the bonuses. My last one paid out at 950 SC's and said the next would be at 1000. Needless to say, nothing happened at 1000 and the message soon sorted itself out. The 950 was my total at that stage. Now my total is 1560, but the bonus advice is that I have 1270 SC's, with a target of 1500. I can't figure where the 1270 comes from. I tried deducting previous bonuses and DSC's but the sums didn't add up. Very strange!

A bit OT for the thread, but remember the bonuses are for 500SC earned on QF group airlines.

For example, my second Bonus was at 1120 SC last year due to flights with AA and BA that earned SC, but did not count towards the 500 required.

 

[nutwood]

A bit OT for the thread, but remember the bonuses are for 500SC earned on QF group airlines.

For example, my second Bonus was at 1120 SC last year due to flights with AA and BA that earned SC, but did not count towards the 500 required.

I think a bit of OT is allowable at page 52! All my flights were on Qantas, apart from a couple on Jetstar.

 

[yld200]

DSC (GV) from my flight from MEL-BNE-HKG on 8/4 posted on the following Tuesday.

Had to change my flight back to MEL a day earlier via the QF call centre and the bonus SCs haven’t posted yet. My experience to date has been the bonus points post on Tuesday or Wednesday but nothing yet and although the PNR didn’t change I believe that the flight change may have affected something.

I will keep an eye on it but will probably have to follow up. If I’m any chance to make gold then I’ll need these 40 SCs

 

[Pushka]

DSC (GV) from my flight from MEL-BNE-HKG on 8/4 posted on the following Tuesday.

Had to change my flight back to MEL a day earlier via the QF call centre and the bonus SCs haven’t posted yet. My experience to date has been the bonus points post on Tuesday or Wednesday but nothing yet and although the PNR didn’t change I believe that the flight change may have affected something.

I will keep an eye on it but will probably have to follow up. If I’m any chance to make gold then I’ll need these 40 SCs

It seems return flights aren’t posting quickly.

 

[VPS]

Flew Monday 16th April on GV purchased after T&C enhancement - DSC posted today - one way

 

[nutwood]

It seems return flights aren’t posting quickly.

It appears erratic. I've a four leg, two each way, return trip from before Easter. Two return legs have posted the DSC's but not the outgoing.
I suspect that some bookings are being handled manually; possibly somewhere else? Bottom line is to monitor carefully and argue strenuously!

 

[JessicaTam]

As a data point, the DSCs from my PER trip on the weekend have posted today.

 

[JohnK]

There is zero way the DSC runs are manual - only corrects and adjustments to fix omissions.

I'd suggest the filtering of the data is a manual process that is prone to errors.

Why? An automated process cannot possibly be that inconsistent with that many different issues.

 

[Sdtravel]

I'd suggest the filtering of the data is a manual process that is prone to errors.

Why? An automated process cannot possibly be that inconsistent with that many different issues.

Why would you change it though. The last 2 years its been automated and worked quite well. Granted it wasnt perfect but it worked. Why change the process and make life harder for your call centre who already have terrible wait times.

 

[serfty]

Why would you change it though. The last 2 years its been automated and worked quite well. Granted it wasnt perfect but it worked. Why change the process and make life harder for your call centre who already have terrible wait times.

I would suggest the mid promo period change re gift vouchers. Perhaps they are trying to filter out those not compliant with the revised terms and do not have an automated process available (as yet).

 

[Deleted member 29185]

I would suggest the mid promo period change re gift vouchers. Perhaps they are trying to filter out those not compliant with the revised terms and do not have an automated process available (as yet).

If that's the case, they're not doing a real good job of any of it. GV's are still posting according to many reports here, including one's where the flyer has called up to query the lack of them.

 

[Pushka]

But how can the DSC from the outward leg be posted within a couple of days but the return flight go missing on same PNR?

 

[nutwood]

But how can the DSC from the outward leg be posted within a couple of days but the return flight go missing on same PNR?

It does seem as though indirectly booked flights are being handled manually, as normal flights, booked in the promotion period, are working like clockwork.
There's no sense to what is happening. I've had half a two leg, one way trip post, I've had the return legs post but not the outward legs and then my trip on Monday posted DSC's in less than 48 hours! I'm picturing someone working through a pile of PNR's and manually crediting the DSC's. Once they credit them, they tick the box and move on. Sometimes they pick up there's more than one leg, sometimes they don't. That'd fit with my DSC's from Monday coming through so quickly as they came through at the same time as my pre Easter trip and that would also explain why, when you ring up, it has to be referred on, rather than dealt with on the spot.
I would suspect there's some hard thinking going on at the moment in Qantas as I can guarantee the call centres are getting fed up with people ringing up chasing DSC's for fragments of trips, especially as the T&C's state six weeks. Most would be nice about it but I bet there's some who aren't, particularly if they have the end of their year looming!

 

[Basalt]

I think things are a bit of a mess behind the scenes. I was chasing up an issue re this DSC via online chat and the agent said I wasn't registered as she could see on her system that I had registered on the 6th, the day after the promo closed. I was telling her I registered on the 1st and had the email from QF to prove it. I then told her that the promo was pulled end of the promo period 1st-5th, so impossible for me to register on the 6th and I've still got the email to prove when I did register. She said nup, her system says the 6th.

 

[serfty]

If that's the case, they're not doing a real good job of any of it.

Maybe the task has been outsourced in a similar fashion to their customer care.

 

[QF WP]

I think things are a bit of a mess behind the scenes. I was chasing up an issue re this DSC via online chat and the agent said I wasn't registered as she could see on her system that I had registered on the 6th, the day after the promo closed. I was telling her I registered on the 1st and had the email from QF to prove it. I then told her that the promo was pulled end of the promo period 1st-5th, so impossible for me to register on the 6th and I've still got the email to prove when I did register. She said nup, her system says the 6th.

Instead of HUACA, you'll need to use CCWAOA (close chat window and open again). Seems impossible to think that they are fully trained in the DSC process.

 

[JohnK]

Why would you change it though. The last 2 years its been automated and worked quite well. Granted it wasnt perfect but it worked. Why change the process and make life harder for your call centre who already have terrible wait times.

We've had issues each year but this year issues appear to have increased. Whatever has happened does not make sense even if the change was to stop gift vouchers posting double SCs which they have not excluded as per my interpretation of the terms and conditions.

P.S. I'm reading the terms and conditions and it does state allow 6 weeks not 8 weeks as has been quoted by call centre staff.