Double Status Credits (book by 5/2/18, fly 12/2/18 to 20/1/19)

[JohnK]

It would appear my email reply to customer care has been ignored.

Looks like I have to try getting it fixed by call centre lotto but I'm not taking the risk of not having 1200 SCs by 31 May.

Very poor promotion and even poorer customer service.

 

[mviy]

I don't mind overshooting the 1200SC target to retain WP, but then I am still working towards LTG and would like to get there ASAP.

 

[JohnK]

Spoke too soon.

Received email from customer care today and they have processed 80 of the missing SCs. Still missing another 30 SCs from 3 flights but better than nothing.

The email did mention I have an outstanding loyalty bonus but I'm now only 60 SCs short of requalifying and have another return BNE-SYD next weekend which should take me to 1210 SCs.

 

[opusman]

Phew. Crisis averted!

 

[Matt_01]

JohnK, glad to hear things are moving in the right direction.

It is hard to know but the conspiracy theorist part of me suspects QF are up to something at present. Between this promo and the double points I have flown on 8 occasions using vouchers. The 4 DSC all posted within a couple of days, 2 of the 4 DP posted within a couple of days. All of a sudden they have stopped posting within a couple of days. The DP I get, it was clear in the T's and C's so if they do not come through so be it. I have another DP this Sunday so it will be interesting to see what goes on with that one. Not sure if is coincidence or if I have just now been caught up in the same rigmarole as others. All my bookings are just one way flights.

 

[JohnK]

Phew. Crisis averted!

LOL. You can say that again. Lesson learnt the hard way.

 

[Toad]

Agree they should be up to something like "improving their customer service" across the board.

 

[cmon0005]

Flights done via voucher on 25th hoping for my DSC to post today?

 

[CMA222]

Flights booked during the Promo Period (1 Feb 18 to 5 Feb 18) and travelled 20 and 22 April. Normal SC's posted the day following each flight and DSC posted on 24 April and 26 April.

 

[cmon0005]

Flights done via voucher on 25th hoping for my DSC to post today?

Well no dsc's came through in the end.. now I am worried. Normally they always came through in the past 2 days after the flight...

 

[liamg]

I began to worry when my GV flight on 23 April hadn’t posted DSCs – but it ticked over this morning. Might be a few more days.

 

[cmon0005]

I began to worry when my GV flight on 23 April hadn’t posted DSCs – but it ticked over this morning. Might be a few more days.

My DSC came in overnight in the end.

 

[Steady]

My DSC came in overnight in the end.

As did mine - 11 weeks and numerous emails later that were given an new SR number every time.

Back to WP now they have posted

 

[dairyfloss]

I hate to bring in some unfortunate news, but here goes, from my experience, today:

I followed up on a small number of DSCs for an outbound segment of a return domestic GV booking from March, today, and was told after a long wait, and in no uncertain terms that the booking was ineligible for DSCs, as while the GV booking date and travel dates were good, the flight booking date was not. I had an inbound segment that had already credited on the same booking, and so asked why it was that this would have completed as expected when the other didn’t, and the indication from the ‘loyalty specialist’ was that it was due to the system not recognising that my GV booking was ineligible, that I was lucky it had posted, and that was the end of it... no DSCs would be manually credited.

We may well be running on fumes now folks. I have a few more GVs to use up, but they might just prove to be worthwhile for the still valuable purpose of saving the cc fees. To be continued, later in 2018...

Cheers,
Matt.

 

[DC3]

... the indication from the ‘loyalty specialist’ was that it was due to the system not recognising that my GV booking was ineligible, that I was lucky it had posted, and that was the end of it... no DSCs would be manually credited.

We may well be running on fumes now folks. I have a few more GVs to use up, but they might just prove to be worthwhile for the still valuable purpose of saving the cc fees. To be continued, later in 2018...

Cheers,
Matt.

Interesting information, thanks, dairyfloss.

Is this the first advice received from QF Customer Service along these lines? I have flights coming up within the next month, so am interested in all things related to GV and DSC from the most recent promotion. If nothing received after the 6 (to 8?) weeks, then I'll be engaging with QF over the (crazy) T&C situation.

 

[liamg]

I emailed today (exactly six weeks after the flight) and got two responses: first saying it will take 6-8 weeks and I should send boarding passes (I already had), and then another saying it would take eight weeks for the points to post, and I should try the chat instead.

 

[DC3]

I emailed today (exactly six weeks after the flight) and got two responses: first saying it will take 6-8 weeks and I should send boarding passes (I already had), and then another saying it would take eight weeks for the points to post, and I should try the chat instead.

So, totally clueless responses?

 

[liamg]

So, totally clueless responses?

You can imagine my surprise. I’ll just wait two weeks, then they have no more excuses.

 

[Captain Halliday]

I hate to bring in some unfortunate news, but here goes, from my experience, today:

I followed up on a small number of DSCs for an outbound segment of a return domestic GV booking from March, today, and was told after a long wait, and in no uncertain terms that the booking was ineligible for DSCs, as while the GV booking date and travel dates were good, the flight booking date was not. I had an inbound segment that had already credited on the same booking, and so asked why it was that this would have completed as expected when the other didn’t, and the indication from the ‘loyalty specialist’ was that it was due to the system not recognising that my GV booking was ineligible, that I was lucky it had posted, and that was the end of it... no DSCs would be manually credited.

We may well be running on fumes now folks. I have a few more GVs to use up, but they might just prove to be worthwhile for the still valuable purpose of saving the cc fees. To be continued, later in 2018...

Cheers,
Matt.

Was this by phone or via web chat?

 

[dairyfloss]

Was this by phone or via web chat?

This one was over the phone. Premium line and talking to an Aussie