Downgraded from business class-AGAIN[Flight Change Revoked]

[mannej]

OP in my post means Original POSTER

I'll remain satisfied with having read beyond the original post, and having managed to get to post 3. You should try it some time.

OP also refers to ORIGINAL POST.

Also no need for the cheap shot.

 

[Duffa]

It was not however a "Downgrade from Business - AGAIN" and IMO the title is adding to the bear pit mentality that's prevailing on AFF right now against QF.

I was in the J lounge - 2 x J BP's in hand - feeling very pleased that I'd managed to get on the earlier flight - using the knowledge I had gleaned from this site.
20 mins later, I'm called to the desk and offered a downgrade to Y or a 3hr delay (but still in J, on the original 776, as pointed out repeatedly by other members)
I felt pretty disappointed about that.
But I didn't receive a satisfactory explanation as to why someone else was given my seats.
"Bear pit?" Semantics
Unhappy QF customer - no doubt

 

[medhead]

Also no need for the cheap shot.

Perhaps not but then it is also important to highlight that there is usually information spread throughout a thread. Questioning and answer around issues usually brings out extra info, that people forget to add in the beginning.

 

[amaroo]

I am not arguing the fact that the situation wasn't handled appropriately, however there are two things to me that stick out. One being the title is misleading, the second being that the options offered were not part of the OP.

Why worry about the title? It's a cough-up that resulted in a downgrade or a delay.....amateur hour in the extreme.

 

[mannej]

Why worry about the title? It's a cough-up that resulted in a downgrade or a delay.....amateur hour in the extreme.

How many other titles get moderated to reflect the thread more appropriately. IMHO this thread should be no different.

There is no argument about the handling of the situation. I am not arguing that.

 

[amaroo]

How many other titles get moderated to reflect the thread more appropriately. IMHO this thread should be no different.

There is no argument about the handling of the situation. I am not arguing that.

IMHO they were downgraded. Nothing wrong with the title - probably why it hasn't been moderated :idea:

 

[mannej]

IMHO they were downgraded. Nothing wrong with the title - probably why it hasn't been moderated :idea:

But they weren't downgraded. They flew in the cabin they purchased. That isn't a downgrade.

 

[Pushka]

I don't think adding detail in a later post in any way points to potential lack of credibility.

There does seem to be some service issues happening. Given that AFF'ers are only a tiny portion of the flying population, the incidence amongst the general population must be fairly high, unless they are just picking on AFF'ers. Maybe there is a heightened awareness or maybe there is a true rise in issues. Time will tell.

Stuff happens. It is the way that the stuff is dealt with that matters.

 

[burmans]

Why worry about the title? .

Because for some pedantry is their life?

 

[amaroo]

But they weren't downgraded. They flew in the cabin they purchased. That isn't a downgrade.

We can bang on all night. Opinions, we all have them.....

Pretty clear they were downgraded! IMHO.

 

[mannej]

We can bang on all night. Opinions, we all have them.....

Pretty clear they were downgraded! IMHO.

I am more than happy to bang my head against a brick wall. I would agree with you if the only option QF presented was to fly Y on the earlier flight.

However they were presented with two options. Considering the OP decided to fly J, I think that suggests they decided against being downgraded.

At the end of the day, purchased J, flew J.

 

[amaroo]

I am more than happy to bang my head against a brick wall. I would agree with you if the only option QF presented was to fly Y on the earlier flight.

However they were presented with two options. Considering the OP decided to fly J, I think that suggests they decided against being downgraded.

At the end of the day, purchased J, flew J.

Denied boarding, Downgraded, Shafted .... the outcomes are all the same.

 

[opusman]

If QF hadn't offered the possibility of the earlier flight at all then the outcome would have been exactly the same, and this thread wouldn't even exist.

QF tried to help the OP, and as it turned out failed, but at least they tried, and the OP was no worse off than if they hadn't tried at all.

There are enough things QF do get wrong and do do badly that deserve our disapproval; I don't think we need to exaggerate every single situation in order to bash them just that little bit further.

 

[JohnK]

You'd think that would have been in the OP if it were that important. The fact it was added later opens up credibility issues IMO.

I'd have no issues on credibility. Duffa has been on AFF since 2011 with 540 posts.

Qantas on the other hand is losing the plot so fast it is difficult to keep up.

If we were to go by the updated information, they were offered two options, the one taken is not a downgrade, hence why I have been harping on that the thread title is misleading. Nothing on here has changed my opinion on this.

We are all entitled to an opinion but I believe the facts are they were given business class boarding passes and then called back to the desk at a later stage and offered economy on their new (earlier) flight or business class on their original (much later and delayed) flight. Why? Someone with higher status turned up and demanded to go on earlier flight? Totally wrong to displace someone already on that flight and with an allocated seat and holding a boarding pass.

What if Qantas were proactively flow forwarding and offered them a new flight and then turned around and moved them back to original flight? Is that OK?

What if business class on their original flight was now full and they were offered a flight the next day?

To me it is quite clear that Qantas customer service and handling of these type of situations is failing badly. Their focus is totally wrong.

 

[OzEire]

Perhaps a poll on the thread title

OP'er was:
1. Downgraded
2. Bumped
3. Not downgraded (ie. QF withdrew offer to flow forward)

*tounge firmly planted in cheek*

 

[Pushka]

Downgraded from business class - AGAIN

Doesn't it point to some kind of system issue within Qantas that it's computer systems aren't tracking and updating correctly with regards to sales?

Surely as soon as a seat is booked "upstairs" then the inventory will be updated so that both "upstairs" and "downstairs" know exactly what inventory exists instantly. I thought that's what computers did these days.

 

[OATEK]

I am more than happy to bang my head against a brick wall. I would agree with you if the only option QF presented was to fly Y on the earlier flight.

However they were presented with two options. Considering the OP decided to fly J, I think that suggests they decided against being downgraded.

At the end of the day, purchased J, flew J.

Always the chance that QF might have been able to sell that J seat if the OP had a deadline and decided to take the earlier flight in Y. Perhaps they were sitting there with fingers crossed?

 

[Moody]

Perhaps a poll on the thread title

OP'er was:
1. Downgraded
2. Bumped
3. Not downgraded (ie. QF withdrew offer to flow forward)

*tounge firmly planted in cheek*

1. The pax was NOT downgraded, ergo the title of the thread is stupid and misleading.
2. Any pax who is accommodated on an earlier flight due to IRROPS would logically be the first to be "unaccommodated" should the need arise. This is a nudge back into their original line rather than a full-on bump.
3. Absolutely correct.

*No tongue in cheek required - this is a very straightforward case of a pax trying to game the system and getting smacked down.

 

[ozbeachbabe]

I was in the J lounge - 2 x J BP's in hand - feeling very pleased that I'd managed to get on the earlier flight - using the knowledge I had gleaned from this site.

20 mins later, I'm called to the desk and offered a downgrade to Y or a 3hr delay (but still in J, on the original 776, as pointed out repeatedly by other members)
I felt pretty disappointed about that.
But I didn't receive a satisfactory explanation as to why someone else was given my seats.

"Bear pit?" Semantics
Unhappy QF customer - no doubt

I believe what happened is 'your seats' ie boarding passes you were given on the earlier flight were actually seats belonging to pax that were already booked on that flight but hadn't pre-allocated seat numbers ie there would not have been a double up of seat numbers.

I don't believe that it was a case of you being confirmed in J on the earlier flight then subsequently bumped for someone more important.

The CSA at counter 20 doing the transfers had probably been shifting a high volume of why pax & possibly didn't pickup you were in J, which is easier to do than you might think particularly when you're under the pump.

Say it was a 30 J seat config & when they transferred you it oversold the J cabin by 2 pax so the flight would be showing 32 pax confirmed.

Here's a hypothetical situation and remembering Newton's 3rd law where each action has an equal and opposite reaction.

Just say Amaroo & his wife were already confirmed on the earlier flight in J but hadn't pre-allocated their seats but because Duffa & his wife had J boarding passes resulting in the oversale when Amaroo & +1 checks in it would put them on standby due to insufficient seats.

Would it be fair to Amaroo & his wife to downgrade them to whY or tell them that their flight was oversold but they could go on a later (and delayed) flight in the cabin they'd paid for.

I suggest that option possibly wouldn't sit too well with Amaroo & he would expect QF to rectify the mistake & transfer you back to QF776 as originally booked.

 

[amaroo]

<snip>

Would it be fair to Amaroo & his wife to downgrade

Lucky I always pre-allocate seats However, as noted in another thread - the system has coughed that up as well by de-allocating at will...