MEL_Traveller
Veteran Member
- Joined
- Apr 27, 2005
- Posts
- 28,723
Come to think of it, the other situation to which I previously posted a link (where the customer was going to Consumer Affairs)... that too went silent. Maybe there is some NDA? Although I can't really see why it would be necessary. If the company wanted to avoid this situation again it could just revise its guidelines, publish them, and everyone would be happy. QF says this happens so very rarely, so anything they pay out is hardly going to affect their bottom line.