Downgraded from Business Class.

[Pushka]

And maybe the venue for anyone else receiving similar service.

 

[grussellt]

Is it mere speculation or a wild guess that this thread will reach 1000 posts (with or without another mention of NDA)?

 

[EmilyP]

Good Morning All,

A non-update at this stage. Parents have not heard back from Flight Centre re the fare difference refund and will be calling them today to chase up.

Will definitely come back and update you all when I have some news.

Edited to add that Flight Centre have just advised it can take the airlines up to 12 weeks to respond to these fare difference requests.

Emily

 

[Ansett]

Good Morning All,

A non-update at this stage. Parents have not heard back from Flight Centre re the fare difference refund and will be calling them today to chase up.

Will definitely come back and update you all when I have some news.

Edited to add that Flight Centre have just advised it can take the airlines up to 12 weeks to respond to these fare difference requests.

Emily

Thanks for the update Emily have to say that is absolutely ridiculous. I bet they didn't wait 12 weeks to take your parents money Grrrrrrrrrrrrrrrrrrrr.

 

[RAM]

Good Morning All,

A non-update at this stage. Parents have not heard back from Flight Centre re the fare difference refund and will be calling them today to chase up.

Will definitely come back and update you all when I have some news.

Edited to add that Flight Centre have just advised it can take the airlines up to 12 weeks to respond to these fare difference requests.

Emily

12 weeks sound like it is designed for people to forget about it and move on. If paid for by cc then it is not unreasonable for a customer to then claim 12 weeks interest at cc rate from them.

I encourage EmilyP to suggest to her parents to ring their State consumer watchdog/agency and lodge a complaint over unreasonable delay. But first need to check with Q whether this is correct (sounds right though).

RED ROO - can you please clarify what exact Q policy is and perhaps provide an explanation as to why it is that duration?

Equally, anyone else in this or any refund situation needs to start contacting the relevant State Govt agency and make a complaint. Given the number of views on this thread - if enough people actually make a complaint then the various State Govts will be forced to act for a change.

Having an interest-free loan for an extended period of time from an aggrieved customer just demonstrates how much some airlines 'enhancements' extend.

Profit enhancements that is.

 

[MrJetset]

Thanks for the update Emily have to say that is absolutely ridiculous. I bet they didn't wait 12 weeks to take your parents money Grrrrrrrrrrrrrrrrrrrr.

Actually most TAs advise it can take 6-8 weeks for a refund of a refundable airfare. even AMEX Centurion Travel.

 

[fersea]

Is it mere speculation or a wild guess that this thread will reach 1000 posts (with or without another mention of NDA)?

I think it will surpass 1000

 

[UP4014]

Good Morning All,

A non-update at this stage. Parents have not heard back from Flight Centre re the fare difference refund and will be calling them today to chase up.

Will definitely come back and update you all when I have some news.

Edited to add that Flight Centre have just advised it can take the airlines up to 12 weeks to respond to these fare difference requests.

Emily

Let's hope QANTAS can act faster than 12 weeks and not use the "well other airlines take 12 weeks so we aren't doing anything other don't do" excuse. Tired of justification relative to the lowest common denominator.

If they want to be a real airline in a first world country then start acting like one.

More shaming of QF to get action, it's terrible its come to this of a company I support. (used them just last Saturday)

Matt

 

[UP4014]

Is it mere speculation or a wild guess that this thread will reach 1000 posts (with or without another mention of NDA)?

As we now know the matter is still not finalised I'm sure it will go beyond 1000.

 

[drron]

When we cancelled BA flights with the yellow shirt shutdown of BKK BA told us it would take 12 weeks.But again the benefit of having a good TA the money was back within a week.

 

[Flying mermaid]

I have very rarely cancelled an airfare, but did one early this year booked directly with Qantas and the money was back very quickly.

 

[anna2103]

12 weeks sound like it is designed for people to forget about it and move on. If paid for by cc then it is not unreasonable for a customer to then claim 12 weeks interest at cc rate from them.

I encourage EmilyP to suggest to her parents to ring their State consumer watchdog/agency and lodge a complaint over unreasonable delay. But first need to check with Q whether this is correct (sounds right though).

RED ROO - can you please clarify what exact Q policy is and perhaps provide an explanation as to why it is that duration?

Equally, anyone else in this or any refund situation needs to start contacting the relevant State Govt agency and make a complaint. Given the number of views on this thread - if enough people actually make a complaint then the various State Govts will be forced to act for a change.

Having an interest-free loan for an extended period of time from an aggrieved customer just demonstrates how much some airlines 'enhancements' extend.

Profit enhancements that is.

I get the feeling that Qantas are digging their heels in on this one. Maybe they think the damage has already been done and therefore have nothing to lose, who knows, just speculation. All I know is that for me, the result of this thread is that it has validated my previous decision of directing most of my business elsewhere. I did miss the F lounge on the weekend though!!

 

[N860CR]

Having dealt with major Qantas stuff-ups in the past... I really do sympathise. I'd actually like to do a tour of the customer care office one day just to see what world those people live in.

Unfortunately, from experience, when you pull Qantas up on an error/failing on their side, they do a good job of putting their fingers in their ears and yelling "la la la la I can't hear you".

I don't fly Qantas anymore and I'm successfully riding the Platinum-Gold-Silver-Bronze train purely because of their customer care department.

 

[SK_D]

Hi all, I'm asking for a friend here...

Red Roo will be your best bet here, always helped me out pronto!

 

[Pushka]

Red Roo will be your best bet here, always helped me out pronto!

Have you read the thread?

 

[DC3]

There goes the views of the over-optimistic where it looked liked good news and we had convinced ourselves of a successful settlement, wishing them all the best with their NDA, layered with buckets of fair treatment.

 

[DC3]

Is it mere speculation or a wild guess that this thread will reach 1000 posts (with or without another mention of NDA)?

Here's my post of 29th October, when it was at 602 posts:

This thread will make 1,000 posts by mid November, by the look of things.

If fairness had prevailed at the start, it would not have made 100 posts, and they would have mostly been glowing praise for QF.

 

[Red Roo]

Good Morning All,

A non-update at this stage. Parents have not heard back from Flight Centre re the fare difference refund and will be calling them today to chase up.

Will definitely come back and update you all when I have some news.

Edited to add that Flight Centre have just advised it can take the airlines up to 12 weeks to respond to these fare difference requests.

Emily

Without breaching privacy, I’d like to clarify that Qantas have released the funds back to the agent 2 weeks ago, and it’s now up to them to coordinate with your parents.

This process was explained to your parents earlier today, and I recommend that they continue their discussions with their dedicated Qantas contact.

 

[MEL_Traveller]

Without breaching privacy, I’d like to clarify that Qantas have released the funds back to the agent 2 weeks ago, and it’s now up to them to coordinate with your parents.

This process was explained to your parents earlier today, and I recommend that they continue their discussions with their dedicated Qantas contact.

Thanks for the update Red Roo.

Can you please ask the relevant department on our behalf how Qantas calculates refunds in the case of involuntary downgrades? A generic example would be ok, and for ease just ask them to base it on the assumption we have bought the ticket on the QF website direct. (As this would be part of the contract we enter in to when we buy tickets, this should be something which is readily available.)

 

[Red Roo]

Thanks for the update Red Roo.

Can you please ask the relevant department on our behalf how Qantas calculates refunds in the case of involuntary downgrades? A generic example would be ok.

I think this has been discussed at length up-thread, including internal links to industry sites. However in this case, the overall experience of the individuals has been taken in to consideration and discussed directly with them in terms of additional goodwill.