Dumped Tiger Pax rant goes viral

[harvyk]

An acceptable solution for TT

Not really, it resulted in ppl being in the wrong part of the country with no way home without purchasing a last minute fare on another airline which as we know can be very expensive.

As I said, having strict rules, selling point to point only, not providing auxiliary services, fare enough for $$$ savings, but stranding someone somewhere is not acceptable for any airline under any circumstance LCC or otherwise.

Remind me to point and laugh and say "too bad so sad" next time you get stranded somewhere.

 

[lovestotravel]

Not really, it resulted in ppl being in the wrong part of the country with no way home without purchasing a last minute fare on another airline which as we know can be very expensive.

As I said, having strict rules, selling point to point only, not providing auxiliary services, fare enough for $$$ savings, but stranding someone somewhere is not acceptable for any airline under any circumstance LCC or otherwise.

Remind me to point and laugh and say "too bad so sad" next time you get stranded somewhere.

Well they should have paid more for the fare and they would be better looked after, which is the whole point of my argument!

Why would I be sad about being stranded somewhere? Easy to rent a car, get a taxi/bus/train to a hotel and spend the night there, or pay for alternative airfare on another carrier and/or then claim through travel insurance and/or back from the airline.

But of course we should all just pay more so we can have more nannying and laws to protect the stupid people from themselves and having to appear on TT/ACA....

So you may be pointing, but you wouldn't be laughing and I'd be happy

 

[NM]

There have been several times in the past where TT have said "Your on your own, pick up your refund in 6-8 weeks" after they cancelled flights.

I believe that is only when they have canceled a route and hence do not have a "next available Tiger flight", not when canceling an individual flight. But if the passenger chooses to not accept being accommodated on the next available Tiger flight, then indeed they are on their own. If you have any reference to a flight cancellation (not a route cancellation) or an over-sell bump that has not resulting in an offer for accommodation on the next available a Tiger flight, then I would be interested to see/read it. Note that "next available" is not necessarily the next flight, which may already be full. And "next available Tiger flight" may not be an acceptable solution in the passengers opinion.

 

[JohnK]

Famous last words. I can see tears before bedtime. God help Tiger.

Oh ye of little faith!

And you should know that Big men don't cry! Don't cry for me Coolangatta....

 

[ComeFlyWithMe]

Why shouldn't someone make the assumption that if they are booked to fly from point A to point B, and they conform to all the conditions of their ticket that they wouldn't get to fly?

Because we live in the real world, and while a lazy consumer may not read the conditions of carriage, they are there, published, and a condition on purchase of a ticket.

I don't think holding companies to account in regards to actually providing the advertised service is really a lefty "protect the idiot from themselves". In my mind it's more about making sure business don't deliberately use underhanded tactics, omissions and in some cases out right lies to part people who entered into a contract in good faith from their money.

So because you think your fridge should last 10 years, but the warranty is 5 which you are aware of at the time of purchase, you seem to think that if if breaks in 9 years the company you bought it from should fix it? Again, we live in the real world.

Well, some of us do, anyway.

 

[MH_fan]

There have been several times in the past where TT have said "Your on your own, pick up your refund in 6-8 weeks" after they cancelled flights.

If you get your refund at all! This is TT we're talking about here...

Anyway, I just never fly TT. Too many bad stories. I don't even check their website out when they're having sales.

 

[SeatBackForward]

So because you think your fridge should last 10 years, but the warranty is 5 which you are aware of at the time of purchase, you seem to think that if if breaks in 9 years the company you bought it from should fix it? Again, we live in the real world.

Well, some of us do, anyway.

I don't see how that analogy is relevent. Harvyk's point is not about what the consmer *thinks*, but the exact opposite, what the manufacturers themselves say.

 

[harvyk]

So because you think your fridge should last 10 years, but the warranty is 5 which you are aware of at the time of purchase, you seem to think that if if breaks in 9 years the company you bought it from should fix it? Again, we live in the real world.

Well, some of us do, anyway.

I never said that, what I am saying is if I was to buy a fridge with a 5 year warranty, and it breaks in 4 years, I would expect the company would repair / replace it under warranty, not turn around and say "oh I'm sorry, we don't make that model any more, you're on your own"

 

[lovestotravel]

So because you think your fridge should last 10 years, but the warranty is 5 which you are aware of at the time of purchase, you seem to think that if if breaks in 9 years the company you bought it from should fix it? Again, we live in the real world.

Well, some of us do, anyway.

Well this is an interesting point... The new consumer laws give customers more rights than ever in terms of warranty/repair/replacements.

Basically the warranty period is almost endless and not a defined period of time. Based on the cost of the item sold and how long a reasonable person would expect it to last. Of course this increases the overall cost to the consumer, but then takes away the additional products such as extended warranty!

In terms of an airline they will simply increase prices to cover the additional costs of looking after people with unrealistic expectations.

harvyk - Has indicated that he'd be happy to pay higher airfares to cover the cost of people who expect a full service product from a LCC.... I am not one of those people

 

[ozbeachbabe]

One thing Tiger don't appear to do is transfer their pax to other airlines' flights if their own TT flight is unserviceable.

All well and good to be put on the "next available flight" but that's drawing a pretty long bow if that flight is the next day & they don't accommodate pax overnight or give them expenses.

Also TT are quick to say "you'll get a full refund" then make pax wait 8 weeks which IMHO is unacceptable. The reality is although you may eventually get your $29.95 back from TT, if you have to buy a new ticket on a new airline you'll likely be hundreds of dollars out of pocket buying it at the last minute.

QF/VA/JQ* not only accommodate disrupted pax overnight if necessary but will also accommodate them either on alternate flights on that airline or other airlines in certain cases.

I don't think there is any hard and fast rule when airlines will use other carriers as it would depend on several factors like what city you're in when disrupted, frequency of flights out of that city, availability of accommodation & to a certain extent local airline management at that port.

* I have heard of cases where JQ have and haven't accommodated pax overnight.

 

[ComeFlyWithMe]

I don't see how that analogy is relevent. Harvyk's point is not about what the consmer *thinks*, but the exact opposite, what the manufacturers themselves say.

My point is that consumer protection laws can go too far, and that it is not the governments role to legislate to protect people from their own decisions.

I'm sure TT have a published policy on these things. You may not agree with it, but they are the conditions you accept when purchasing a ticket from them. If you don't read those conditions, I have no sympathy.

 

[SeatBackForward]

I'm sure TT have a published policy on these things. You may not agree with it, but they are the conditions you accept when purchasing a ticket from them. If you don't read those conditions, I have no sympathy.

I'd like to see where in their T&Cs it says that a boarding pass with allocated seat number is no guarantee of boarding or a seat...

 

[ComeFlyWithMe]

I'd like to see where in their T&Cs it says that a boarding pass with allocated seat number is no guarantee of boarding or a seat...

They use ambiguous terms like 'operational reasons'

 

[JohnK]

The terms and conditions are heavily geared towards protecting an airline for the times they are unable to provide the service they promise to provide.

They mean nothing to me regardless of whether people think I have a right or not to complain. I will complain and attempt to compensation at every opportunity and I do not feel guilty about it either....