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Bonus points haven't posted from my last order. Looks like time to put in another claim against Cellarmasters! That never gets boring!
!2 wines for $69 plus $9 delivery and 1000 qantas points.
12 wines for $69 plus $9 delivery and 1000 qantas points.
Having checked your customer file, I can see that you should have received 3174 Frequent Flyer Points (which are credited through your Everyday Rewards Card) for this order. We have been advised that these points will usually show on your Everyday Rewards Statement or Qantas Frequent Flyer Statement as being credited from 'Woolworths' instead of 'Cellarmasters', and quite often will not show in one lump sum, but instead as different amounts for each case in the order (i.e you may see the points on your statement as an amount of 1069 and another amount of 2105, OR an amount 1000, an amount of 69, an amount of 2000, and an amount of 105.)
In saying this though, we have very recently been made aware that we are experiencing more of these queries than we normally do, and as a result are investigating the possibility that points are not being credited or accepted correctly, despite our system showing that they have been. I have forwarded your information and details of your order to the relevant department who are investigating this issue. We are hoping to have some more information and a resolution within the next few days, at which point, if needed, your points will likely be re-credited.
And I have a $50 Cellarmasters voucher I cant use, free to a good home.
Their wines are cr@p or overpriced so the $50 doesn't even bring the CM total (with delivery) under Dan's price for similar or better wine.
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I'm still waiting for 3,174 points since May - not posted to EDR or QFF.
Good News for me LW. All my 3,174 points posted today. I suggest you contact both EDR and Cellarmasters.
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