EDR Cellarmasters Promotions (new)

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I have a couple of $50 vouchers expiring tonight midnight. Require spend $125. PM for code.
valid until Tuesday 18th November 2014 on purchases with a minimum order value of $125. $50 gift voucher can only be used on wine purchases (excludes twin packs, Buy 2 Get 1 Free offers, and Click Frenzy offers.) One discount per order, valid for single use, not transferable for cash and cannot be used in conjunction with any other offer. Orders that breach these conditions will be cancelled. Unique code must be entered at the time of order. At checkout, enter your unique code in the 'Voucher or Promotional Code' field (not the 'Gift Card' field).
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No the wine is rubbish, but if you combine with their vouchers, you can do okay...
 
penegal said:
I use it in cooking... Still have buyers remorse from my last Cellarmasters purchase.
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The only purchases I've made from Cellarmasters was the champagne bundle last year, and a case of Lanson Gold this year. The rest just dont seem like great wines...
 
Just sent this email to Cellarmasters:

Dear CS Team,

I'm passionate about Qantas FF points, however it would seem that Cellarmasters is dispassionate about giving them to me!

Here are my 4 purchases this year – all had the bonus 1,000 point offers. NONE have been credited to my account (up to 1 December).

I would like to think that you’ll organise them to be credited to my QFF account (0056xx_) and give me my deserved Xmas present.
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Wonder what are my chances???? Should I run a book?
 
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The last time I had to chase bonus points from Cellarmasters, it was a pain in the cough to get bonus points credited. One rep admitted they have been having problems with their systems for whatever reason. This from August.

In saying this though, we have very recently been made aware that we are experiencing more of these queries than we normally do, and as a result are investigating the possibility that points are not being credited or accepted correctly, despite our system showing that they have been. I have forwarded your information and details of your order to the relevant department who are investigating this issue. We are hoping to have some more information and a resolution within the next few days, at which point, if needed, your points will likely be re-credited.
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Well the reply came to my email query above (and about a week before I thought I'd need to chase).

Thank you for your email.

As you may know we no longer send points directly to Qantas Frequent Flyers but send them via your Everyday Rewards account. We do have an EDR card on file xx_xx_xx_. I'll ask you to please check this is the correct card as you have not updated it with us recently. I'll also ask you to check that you have connected this card to your Qantas Frequent Flyer account as we can not do that for you I'm sorry. To do this you can go to www.everydayrewards.com.au and log in to your account to check. If you have not connected these you would not have been getting these points.

After checking your account with us I can see we have tried to send the points through to this card but it has come up 'rejected'. There could be a couple of reasons for this, if we have the wrong number it will not go through or if the surname we have on your account (QF WP) does not match the surname on the card.

If you could get back to me via return email with the correction of either of these things, or if they are correct you may need to contact Everyday Rewards at 1300 101 234 and find out why they have been rejecting the points.

Please do not hesitate to contact us again if we may assist you further in any way.

Kind Regards,

Customer Care Advisor
Sales and Service Centre

Cellarmaster Wines Pty Ltd
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Reply to my email, received this morning:

Thank you for your email. I have raised your request with the team that handles the EDR points between Cellarmasters and EDR themselves.

However, I checked your history and the number that we initially gave you was in your name and points were allocated to it from us. It seems as though the card number changed - and as we weren't made aware of this the points were not able to be allocated to your new number. It has been fixed for future purchases. As I am not part of the EDR team I cannot confirm if we can allocate those 4,000 points for the purchases made this year.

Please do not hesitate to contact us again if we may assist you further in any way.
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I'm sure this second person didn't even read the previous correspondence :rolleyes:. Give me the first guy, he seemed like he understood the issue.

So I have given this response:

Thank you for raising the request with the correct team.

If had read the previous emails surely you would have seen [name] comment on 3[SUP]rd[/SUP] December (allow me to quote):
“After checking your account with us I can see we have tried to send the points through to this card but it has come up 'rejected'.”

I went into my Cellarmaster account and changed the EDR card number on WEDNESDAY in response to Mac’s comment above. So that is why the card number has changed!

Now that Cellarmaster has the correct account number, I understand that the EDR team that handle point transfers between Cellarmasters and EDR will now (hopefully) be able to process the missing points.
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I sit and wait, hoping somebody with an inkling of common sense from the "points transfer team" fixed it - should I hold me breath?
 
That is why when I purchase anything from cellarmasters these days I always take screenshot of offers, purchase orders etc... I think the last time, I sent them 3 or 4 screenshots to prove my case.
 
Had not noticed Cellarmasters had cashback

Celebrate with a huge 7.50% cashback on all purchases at Cellarmasters, but be quick - this bonus rate ends tomorrow. From the Everyday Celebrations mix at $7.99/bottle, to the Unearthed Gift Box Dozen, Cellarmasters has your Christmas Shopping covered. All with Free Delivery, all in one click.


Cellarmasters Valid today(04 Dec 2014)

Coupled with the 7.5% discount off BigW cards, thats 15% all up.
 
Received this email about 10 minutes ago:

Thank you kindly for your response. I can confirm that points will be awarded to the following card; 9344xx_xx_x, for all point allocations that have come back as 'rejected'. The only prerequisite for this transfer of points from the old card to the new one is that your Qantas Frequent Flyer card and your EDR card are linked, which you have since confirmed.

I hope this clears things up a little and I apologise for the convoluted nature of this issue. I can assure you we are working speedily to resolve this as soon as possible. Please be advised that it may take some weeks for the points to arrive with you as we send the relevant information off to Woolworths Everyday Rewards.

If you have any further questions regarding this matter, please don't hesitate to contact us again.
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After I picked myself up off the floor, read the email again (just to make sure I wasn't dreaming), I shot off this response:

Awesome – your reply is what I hoped I would get, by feared I wouldn’t. I was a little worried it was going off track when [CS respondee number 2] responded, but your reply has restored my faith that somebody at Cellarmasters could grasp the issue and bring a solution to the table.

As a Moderator of a Frequent Flyer website here in Australia, the process I am going through is being keenly followed by a number of our members, so this will only bear positive goodwill that others (if they have problems) will be able to have confidence that a timely solution will be forthcoming.

Kudos to you and originally [CS respondee number 1].
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It might take weeks, but at least I have the confidence that they'll probably turn up :D
 
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