My eldest son had a 'robust discussion' on EDR LiveChat today regarding a 300 point bonus that did not post. He spent the qualifying amount but it included an OPAL top-up and an Amaysim top-up. The agent said they don't qualify. The email making the offer said in a footnote that 'The qualifying amount excludes selected purchases including liquor, smoking/tobacco products, gift cards and selected services'. The agent kept saying they are 'selected services'. Nowhere in the email did it define selected services so he asked the agent to send him an email with Woolworths definition of 'selected services'. The agent ignored him and ended the call when he persisted. My son is a law student and was a bit flabbergasted by the response. EDR are on shaky ground if they can't even backup their own statements with evidence. Has anyone else had this problem?
As a family we are moving more and more towards FlyBuys. Their posting of bonus points has really improved whereas EDR bonuses never seem to post and you always have to follow up. This sort of encounter drives us more and more towards Coles when this time last year we were firmly in the Woollies camp.