I received a targeted offer a couple of weeks ago, spend $60 week/ 4 weeks/ 10,000 points. Haven't taken up any of these offers for a while as I usually shop at WW (Coles stores are few and far between down here in southern Tassie), but activated this one, and did my first two weeks of qualifying shops, which were acknowledged on the receipts.
Was going to do my third qualifying shop today, but the offer had completely disappeared from the app last night - checked the Flybuys webpage this morning and it's not there either, and both show I have no activated offers. I also have not received the usual offer reminder email this week tracking my progress with the offer and showing the qualifying shops I've already achieved, so will have to call Flybuys to try to find out what's going on.
Has this happened to anyone else recently?
Update: Have just spoken to Flybuys, they advised that after the first week or so following offer activation, it is deliberately removed from being visible on the account (but is still active in the back end) as they said people get confused and keep trying to activate the offer again and again. She assured me the offer is still active and I can go ahead and do my Week 3 shop as normal. First time it's happened, as the offers always used to remain visible in my account, but as long as the 3rd week qualifying shop confirmation appears on my receipt this week, I can assume all is OK.