Fresh on the heels of discovering EDR had not honoured a single bonus offer/coupon etc I checked into the Fly Buys last week (looked at some dockets over 35 day period and shock, horror - I was not even getting normal points 2 shops out of 3.
Was I scanning the card? Yes.
That's what I was checking - the points balance shown near the bottom of the Coles dockets. The points balance did not go up by a single 'bonus' offer (double points, triple points, 250 points, 500 points etc) but worse still did not even go up by the straight amount spent earning points on multiple occasions.
One string was about 8 days, 5 Coles dockets with around $280 spending and points balance went up 2 points despite every docket showing I'd scanned the card.
Chalk up another 30 minute initial phone call.