Free flight for those disrupted.

[medhead]

It clearly says they are not upgradable. Oh and says it is changable up to 24 hours before.

Sent from my iPhone using Aust Freq Fly app so please excuse the lack of links.

 

[VHOEJ]

It is a good deal indeed - I would expect a lot of people to take it up (obviously the travellers from overseas won't use it).

You would think it wouldn't apply to red e deals only (O and N). Given how many of those fares are sold already, you would think it would have to go up to about the middle to give enough availability, or no one will take it up.

 

[138-CAN]

You would think it wouldn't apply to red e deals only (O and N). Given how many of those fares are sold already, you would think it would have to go up to about the middle to give enough availability, or no one will take it up.

Yeah I was thinking they would have to make it as easy as possible for people to get the routes they want.

I like the double SC's idea!

 

[pauly7]

A reconciliation step in the right direction, but sounding like a PR stunt heading for failure once the details emerge.

Didn't take long for a negatron train to arrive...

Emails are going out this week to affected passengers, I'm sure they'll have more info coming soon jeez give them 5 seconds!

My guess would be that they'll not include JQ- at least not overtly
(maybe special cases)... But probably QFLink and have already implied Jetconnect in their comms.

 

[straitman]

A reconciliation step in the right direction, but sounding like a PR stunt heading for failure once the details emerge.

Sticking points (questions) that come to mind:

Travel period?
Low yield class availability?
Peak period demand (Xmas/Easter)?
Upgradeable?
Allowed on direct or via flights?
JQ/QF link included?
Rebooking conditions?

Any others?

Have you actually seen the email and do you know if any or all of these really are a problem :?:

 

[Red Roo]

According to the AusBT article this only applies to tickets purchased in Au. Means my Sin-per-syd-per-sin which was disrupted in syd gets me nothing. Nor have i heard anything back about my claims yet, and that form was atrocious, not being able to submit multiple attachments or get tracking/receipt numbers.

Still waiting, Red Roo. For now, at least my Japan flights are on jal, and I only have 1 upcoming QF flight (return segment).

Hi Cynicor,

We have not forgotten about those impacted that had international tickets and you will be hearing from us soon.

In regards to your claims, these are all being worked through now and I am sure you will hear back soon. If you have not heard within the week, PM me with your details and I will follow up for you.

Cheers,
Red Roo

 

[Dessie]

Have you actually seen the email and do you know if any or all of these really are a problem :?:

Spoke to soon, I see the T&C answers questions on JQ travel/no (but no detail on qflink), upgradeable/no, travel period and sort-of about rebooking. And subject to class availability - O class I guess?

 

[richie9x]

I haven't seen the email, so stand to be corrected by the detail therein. However, I disagree that line implies anything about booking. I think it clarifies the earning situation. It is normal for free flights to earn nothing. From my reading of the website offer their is no fare class limitation. So that line says yep it earns, but as discount economy regardless of fare class. Basically this is a special fare

Note also that these fares can be changed without any change fees. I don't think that implies they are full flexible.

My logic is that if the fare earns SCs at discount economy rates then for domestic fares it will be one of the following booking classes - E, N, O, Q, S. My assumption is that these free fares will be booked into one of these fare buckets. If there are no seats available in these fare buckets then then you won't be able to book a free seat on that particular flight. Red edeals normally book into these fare classes.

I guess I am reading a lot into it, of course I would love to be wrong about this as it would benefit me. Maybe Qantas are setting up something special or custom just for this that doesn't follow those rules. Just need to wait and see.

 

[medhead]

My logic is that if the fare earns SCs at discount economy rates then for domestic fares it will be one of the following booking classes - E, N, O, Q, S. My assumption is that these free fares will be booked into one of these fare buckets. If there are no seats available in these fare buckets then then you won't be able to book a free seat on that particular flight. Red edeals normally book into these fare classes.

I guess I am reading a lot into it, of course I would love to be wrong about this as it would benefit me. Maybe Qantas are setting up something special or custom just for this that doesn't follow those rules. Just need to wait and see.

But the special fares are not upgradable and have no change fee unlike the fare classes you list. So I think your trying to fit a square peg in a round hole. These are special one off fares and there is no real reason to think they are limited to one fare class. (until proven otherwise)


Sent from my iPhone using Aust Freq Fly app so please excuse the lack of links.

 

[amaroo]

A reconciliation step in the right direction, but sounding like a PR stunt heading for failure once the details emerge.

Sticking points (questions) that come to mind:

Travel period?
Low yield class availability?
Peak period demand (Xmas/Easter)?
Upgradeable?
Allowed on direct or via flights?
JQ/QF link included?
Rebooking conditions?

Any others?

Reading the fine print:-

Have to be an Australian resident
Ticket has to be purchased & issued in Australia

So purely a domestic target....pity if you are a loyal QF patron based OS, which I believe there are very many

 

[Red Roo]

I was waiting for Qantas to make an offer like this!

Now I'm in a bit of a pickle. We're planning to fly next May, Canberra to Townsville. I'll have to wait until 90 days before the date to book the free tickets.... meanwhile there are some pretty good sale fares available atm. Flying out of Canberra on a Friday night with Qantas is always expensive, and you rarely get red e-deal fares... you all know why!

Red Roo, can you give us any advice as to whether we will only be able to use the free flight voucher on flights where red e-deal tickets are still available?

Chances are I'm going to book a few other flights next year and maybe even before next May so I could just keep the voucher to use another time. Or I go on a unplanned trip to New Zealand - but won't that be with Jetconnect anyway?

I like the idea of bumping up people's FF status one level or reducing the amount of status credits needed to go up to the next tier. It might be the only thing stopping some people changing brands from what I've read on here in recent days!

Hi 138-CAN,

The free flight offer is for point-to-point return travel only. If you want to travel soon, you will be able to book from 3o November for travel starting 14 December. We will have a website up from mid December just for these free bookings and we will update qantas.com/flywithus later this week with how to book prior to mid December.

We have not forgotten about our Qantas Frequent Flyers and will be making announcments shortly about this.

Not sure about Jetconnect. I'll get back to you on this one.

Cheers,
Red Roo

 

[Red Roo]

Just what is the shortest QF B738 route in Oz - Sydney to Canberra?

I'm just having evil thoughts on the lack of detail with this offer - no one said you could do Sydney-Broome.

Many years back one could do OOL-BNE!!

Yes, you could do Sydney - Broome

 

[Pushka]

Re: QF Fight Back - Price War & Double Points

Well according to nonews

FLYING HIGH AND FREE: Qantas' $20m flight bonanza to woo customers | News.com.au



For the FF members, I suggest a bump to the level above their current earned level, I'll take either WP1 or CL

That would be nice. We travel for work and must be there on a certain date, so we have been booking with Virgin, so our chances of even retaining our level is slim. We have had to book some Qantas flights (eg to Kalgoorlie) because no-one else goes there. And of course, we had to rebook last Saturday night as one of our people had to get to New Zealand. He will now score a nice free flight. But I lost my Saturday evening trying to get it all organised.

 

[Red Roo]

A reconciliation step in the right direction, but sounding like a PR stunt heading for failure once the details emerge.

Sticking points (questions) that come to mind:

Travel period? 14 December 2011 - 14 December 2013 (2 years)
Low yield class availability? We have designed the offer and allowed a long travel period to ensure that people have a really wide choice of dates to travel from and ideally will get to travel when they want to. Requesting that people book 2 weeks before travel will help with this.
Peak period demand (Xmas/Easter)? There are no black-out dates on the offer but as with any peak period, always best to book as far in advance as possible to ensure you get to travel on the day you would like.
Upgradeable? No
Allowed on direct or via flights? Valid on point-to-point flights only
JQ/QF link included? JQ not included. Qantaslink is included.
Rebooking conditions? Once you have made your booking you can change the date/time up to 24 hours prior to departure with no fees incurred. Once you do book, you can not change the destination though.
Any others?

Hope this helps with your sticking points. Any other questions, I am here to answer them.

Cheers,
Red Roo

 

[Mal]

Have to be an Australian resident
Ticket has to be purchased & issued in Australia

So purely a domestic target....pity if you are a loyal QF patron based OS, which I believe there are very many

Which part of:

We have not forgotten about those impacted that had international tickets and you will be hearing from us soon.

didn't you understand?

 

[amaroo]

Which part of:



didn't you understand?

That one went through to the keeper - look forward to see what the drip feed announcements produce.

 

[138-CAN]

We have not forgotten about our Qantas Frequent Flyers and will be making announcments shortly about this.

Thanks for your clarification Red Roo Being point-to-point it may limit my flight options being based in Canberra, but we'll see what I can manage to get after the 30th of November.

I'm looking forward to the FF announcement!

 

[munitalP]

Would MEL/GOVE be a route? If so, how would the overnight in DRW work - would the following days flights still count as the original booking, or would only the MEL/DRW count?

I.e. (don't quote the days) - Tue MEL/DRW, Wed DRW/GOVE/DRW Thur DRW/MEL?

 

[Cynicor]

Well, thanks for the quick reply Red Roo, I will be keeping an eye on the inbox and the news.

On another note, I lodged a claim for the cancellation fee of my virgin replacement flight (I actually never realised the virgin 'fully flexible' fare had a cancellation fee. Stupid, booked via iPhone) but the realised my claim was $50 short. (Another stupid mistake- cancelling your fully flexible fare on the iPhone only lets you get a credit, not a refund, and the site doesn't explain that very well.) You need to call for a cash/card refund.

Right now I think I'll wait on all my refunds and call the centre to see if they can modify it. Will probably wear the $50 as I've made so many silly mistakes, but how annoyed I get will depend on the compensation offered overall. In my mind, Qantas is doing a bit better than Virgin right now, as I feel the iPhone website didn't explain things very well.

 

[mannej]

Re: QF Fight Back - Price War & Double Points

That would be nice. We travel for work and must be there on a certain date, so we have been booking with Virgin, so our chances of even retaining our level is slim. We have had to book some Qantas flights (eg to Kalgoorlie) because no-one else goes there. And of course, we had to rebook last Saturday night as one of our people had to get to New Zealand. He will now score a nice free flight. But I lost my Saturday evening trying to get it all organised.

So there was a domestic leg before a Jetconnect leg as Jetconnect weren't canceled from what I could tell? Just out of interest how many of the TT flights are run by QF mainline?
Skywest (XR) fly into KGI, but that is not daily, this is also DJ's codeshare partner I believe.