amaroo
Enthusiast
- Joined
- Sep 22, 2011
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I guess you're missing the very real fact that the DOM sectors for CX cannot be bought unless part of an international itinerary, such that CNS isn't your final destination, but HKG is!
I thought of something else, conversely if JQ used their foreign arm for the flights, not the Australian arm, they wouldn't be able to sell the DOM seats without pax travelling on to the overseas port as well, but they'd be able to underpay them as much as they liked.
They can only do one or the other, not both. They have to decide what they want more, revenue between SYD-MEL and to pay to Australian standards, or no revenue between SYD-MEL but to pay their staff less. While I know JQ35 is consistently full, I don't know how much they make out of it.
Good points.
If I lived in Cairns & wanted to fly to HGK or beyond, the deal that CX offers would probably influence my decision and therefore, CX would earn the business rather than VA, J* or QF. In my view this means local business missed out on a flight down to BNE or SYD for a Int connection to HGK or other destinations.
TBH CX would receive the business anyway as IMO they offer a superior service to the local candidates. Particularly in J!
Wonder how international call centres for local business are any different - when I call Telstra to fix whatever, I get transferred to an international location where, the person works exclusively on my local problem that belongs to an OZ company. There is only one reasons these call centres are created in another country!