Has anyone had success with the call-up "Marginal" xASA's?

[VPS]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

it was ADL MEL DXB LHR because I wanted to go on an A380

 

[hossein_au]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Two questions if I may:
1) Is MASA available on partner airlines or just QF/Jet*?
2) Is there anything akin to MASA on other FF programs (e.g. USDM)?

Cheers.

 

[lovestotravel]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

So what should be the min points and pay for a one-way JASA MEL-CBR ?

16,000 points ??
and how many $ ??

 

[anchew]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

So what should be the min points and pay for a one-way JASA MEL-CBR ?

16,000 points ??
and how many $ ??

16,000 points and $125.97 (booked 12 May 2013). Not sure if it's gone up since.

 

[legroom]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

I continued to be amazed by the consistently inconsistent replies I got from recent contacts with CSRs about MASAs - having chalked up 3 successful MASAs already.

1) One outbound INT leg is assured to be "changeable and fully refundable" with the remarks "ASA conditions apply" on the e-ticket;

2) The inbound leg is confusingly answered:

a) ASA is different from Frequent Flyer Points booking; $$ copayment is about 2.5x that of Classic payment (for the same amount of points) = Thanks but....

b) On second attempt, the copayment is now only 1.3x that of the Classic $$ but then it is not "refundable" = Thanks but ....

The CSR in 2(a) stated "I know what I am doing..."

The CSR in 2(b) could not explain why the outbound is "refundable" but the inbound is not when the fare is the same "U" class.

Well, I will keep trying until I like what I hear (like the CSR in {1} - Tracey ?)

Unbelievable the way QF CSRs are trained and allowed to operate with each one giving a different "definitive" answer.

If they had spoken with an overseas accent, then we can blame on language / translation issues but what type of managers would allow this wound to fester for so long without a care in the world to have a uniform standard of service ?


PS: 2 legs were booked a few weeks apart.

EDIT: both 2a and 2b CSRs claimed to have the Reference on Q #7740 'in front of me' when I expressed doubts about their methods and outcomes. One with a copayment of 1.3x and the other of 2.5x that of Classics - from the same song sheet. Nothing short of amazing incompetence.

 

[ketsuzei]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

I encountered different terms (such as refund penalties) for inbound and outbound international flights even prior to all this mess. Just sayin'.

 

[opusman]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

booked J ADL BNE CNS for 50000 points and $140 and J ADL SYD ret for 60000 and $195

Did you get given the option to use less points than that? Those are not "MASA" point levels.

 

[legroom]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

I encountered different terms (such as refund penalties) for inbound and outbound international flights even prior to all this mess. Just sayin'.

As FASA / JASA ?

Or paid ticket?

Or Classics?

Thanks

 

[markis10]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

I continued to be amazed by the consistently inconsistent replies I got from recent contacts with CSRs about MASAs - having chalked up 3 successful MASAs already.

1) One outbound INT leg is assured to be "changeable and fully refundable" with the remarks "ASA conditions apply" on the e-ticket;

2) The inbound leg is confusingly answered:

a) ASA is different from Frequent Flyer Points booking; $$ copayment is about 2.5x that of Classic payment (for the same amount of points) = Thanks but....

b) On second attempt, the copayment is now only 1.3x that of the Classic $$ but then it is not "refundable" = Thanks but ....

The CSR in 2(a) stated "I know what I am doing..."

The CSR in 2(b) could not explain why the outbound is "refundable" but the inbound is not when the fare is the same "U" class.

Well, I will keep trying until I like what I hear (like the CSR in {1} - Tracey ?)

Unbelievable the way QF CSRs are trained and allowed to operate with each one giving a different "definitive" answer.

If they had spoken with an overseas accent, then we can blame on language / translation issues but what type of managers would allow this wound to fester for so long without a care in the world to have a uniform standard of service ?


PS: 2 legs were booked a few weeks apart.

I take it that you booked two separate tickets, in which case the fare conditions of the departure point would apply, whereas booked as a return the fare conditions apply ex Australia.

 

[serfty]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

I encountered different terms (such as refund penalties) for inbound and outbound international flights even prior to all this mess. Just sayin'.

I would assume they are separate tickets as a round trip xASA purchased online before late June would have the one set of rules for the entire journey.

 

[legroom]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

I take it that you booked two separate tickets, in which case the fare conditions of the departure point would apply, whereas booked as a return the fare conditions apply ex Australia.

Now, that's something new to me.

Apply to MASA as well, that policy - Markis10 ?

 

[markis10]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Now, that's something new to me.

Apply to MASA as well, that policy - Markis10 ?

Applies to all tickets and another gotcha is a mixed fare return, the most restrictive fare conditions apply to the whole ticket.

 

[ketsuzei]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

I would assume they are separate tickets as a round trip xASA purchased online before late June would have the one set of rules for the entire journey.

Yes. For example, tougher conditions on a NRT-SYD JASA than on a SYD-NRT JASA. Sorry if I was unclear.

 

[ozbeachbabe]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Yes. For example, tougher conditions on a NRT-SYD JASA than on a SYD-NRT JASA. Sorry if I was unclear.

It depends what part of the fare conditions you're talking about eg cancellation penalties or stopovers. NRT is an interesting one as if you are flying from elsewhere in Oz via SYD to NRT a stopover is permitted in SYD & taxes are about AUD600.00 however if doing the trip in the other direction NRT/xSYD/xx_ nil stopovers are permitted and taxes on a one way JASA ex NRT are AUD1,000.00.

If you make the JASA a return to 'save' on taxes & pay AUD600.00 each way you will lose the ability to stopover in SYD on the outbound leg as the more restrictive conditions of no stopover on the return sector are applied to the whole ticket eg no stopovers permitted on the outbound leg either.

 

[ketsuzei]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

taxes on a one way JASA ex NRT are AUD1,000.00.

It wasn't quite as bad as that when I booked one last November... I got NRT>SYD>ADL>BNE (strange routing!) for 60,000 points plus just over 50,000 yen (around $570 at the time).

I do seem to recall there was a higher cancellation penalty, but I can't remember the exact details and can't locate a copy just now.

 

[legroom]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Applies to all tickets and another gotcha is a mixed fare return, the most restrictive fare conditions apply to the whole ticket.

To the gurus

Given the consistent inconsistencies a/w MASA, what can one expect in terms of INT MASA fare conditions ?

In other words, when / how do we know that is the best possible deal one could have - after matching Classic points and a co-payment of say 1.2 - 1.4x that of Classics ?

In my case, ex USA, LAX SYD one way MASA

The outbound (SYD LAX) is assured to me changeable and cancellable as good as a DOM MASA.

Should I keep expecting that the ex USA inbound leg could have the same benign conditions - given the right CSR (a ridiculous proposition in ordinary circumstances, I know) ?

Or should I just accept whatever is told to me by the 1st available person ?

What can you expect to have ?

Thanks

 

[ketsuzei]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

My guess is that once they get the pricing right, they're unlikely to get the fare conditions wrong.

I think there's been a cancellation fee for most of my JASA/FASA bookings originating outside Australia. I seem to remember a pretty high one for a LHR-SIN FASA. I don't have any originating in the US to check, though.

 

[ketsuzei]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

There are some examples in this thread:

http://www.australianfrequentflyer....nt-flyer-program/cancelling-a-jasa-28524.html

 

[TonyHancock]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Given the consistent inconsistencies a/w MASA, what can one expect in terms of INT MASA fare conditions ?

I have a few international MASA's booked as follows:

Aug 2013 MEL-SYD-xPVG-SYD-MEL - JASA - Business Saver $341 to Cancel*
Oct 2013 SYD-LHR FASA - First Flex - Fully Refundable
Nov 2013 MEL-SYS-LHR -JASA - Business Flex - Fully Refundable
Dec 2013 LHR-DXB-MEL - JASA - Business Semi Flex GBP200 to Cancel* GBP100 to change
March 2014 LHR-DXB-MEL - JASA - Business Semi Flex GBP200 to Cancel* GBP100 to change
June 2014 MEL-DXB-LHR - JASA - Business Flex - Fully Refundable

*Qantas & Jetstar Any Seat Award: If this is a Qantas & Jetstar Any Seat Award and the money paid (if any) for the booking is less than the cancellation fee, or the itinerary has been partially flown, then a proportion of the money and points originally used to obtain the award will be refunded to the applicable Member. The proportion refunded will be the difference between the original ticket value (or remaining ticket value if the itinerary is partially flown) as allocated by Qantas and the cancellation fee, as a proportion of the original ticket value.

Hope this helps.

 

[legroom]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

There are some examples in this thread:

http://www.australianfrequentflyer....nt-flyer-program/cancelling-a-jasa-28524.html

I had seen that one incl. this post.

But in these uncertain times, one cannot be so sure of anything now.

I had successfully cancelled and got full refund for my DOM JASA post June 26th.

Thanks