I rang the general QFF number today to cancel an ASA I had booked in November.
went through the select number process and spoke to a lady Bridgette who listened carefully and then apologised and said she would switch me through to the Premium Desk ( I did not ask for that). Then spoke to an extremely courteous bright lady ( Kirsty or Kristen) told her what I wanted to do and she processed the cancellation promptly and credited the dollars back to my Credit Card.
Chatting to her I asked how she was going with the new system and she said that it was mainly only the Platinum members that were using them and that most people did not understand them or even know they existed.
She said that too many people had had problems with the old system and did not understand what types of tickets they were booking etc.
I told her I did it for the status credits and the points and that as I flew almost exclusively Qantas it enabled me to get the platinum benefits and lounge access when I flew.
She seemed very switched on.
Initially I did not like the changes but I am starting to come to the view that this will end up being a bit like fishing a blackberry infested river.
Hard work getting in, a few scratches along the way, but when you do there is very little competition and some pretty good fish to be caught.
I can relate most things in life to fishing, guess I am scarred in both my passions in my quest for points and also fishing
