Agent muttered in passing, " I don't think these are going to be around much longer".
That seems to have been a phrase reported by a fair few here. Maybe the call centre staff have taken it on their own accord to say that because they don't like doing it, or they are monitored on a time taken per call average, or they feel that people aren't entitled to it. The fact that the official QF reps have constantly reassured us that there are no plans to remove the ASAs in classic buckets speaks volumes.
Remember, the staff will be able to get away with whatever they want - if the management are unaware of it and it cannot be proven that they are doing the wrong thing. So they will push it as much as possible. Same with the "oh I've just come back from holiday"/incompetency excuse.