Heads up about program changes

[TonyHancock]

What's that got to do with anything?

I believe oz_mark was correcting the poster quoted in his post who referenced the CEO in male terms. (i.e. "his")

 

[JohnM]

I believe oz_mark was correcting the poster quoted in his post who referenced the CEO in male terms. (i.e. "his")

Oh, OK, thanks.

 

[QF WP]

To save everybody, here is a photo of Lesley Grant, your host of Tuesdays' soirée

http://qantasloyalty.com/our-people/management-team/

 

[opusman]

Would it be wrong to print that out and put it on the dartboard?

 

[Awesom Andy]

There can be some confusion as to fe/male, with such names. And the spelling is not necessarily an indication of the gender.

I once had 2x Kelly's on the floor in the office. 1 is a guy, the other a girl.

 

[Cynicor]

Whilst I agree with the points listed, with all due respect, I find your last paragraph rather, naive. These are not "draft" changes. This was never intended to be a "public consultation" period. What makes you think this has ever been anything but announcing a decision already made? I have never seen a company worth its salt advertising changes as radical as the ones Qantas recently announced, only to back away from them. They might give or take a little here or there, but I doubt any part of the core changes will ever be rolled back (well, at least as long as we have the current people at the whelm of the company). Just my $0.02.

Umm- didn't the poster write "daft", as in foolish; as opposed to draft?

 

[Hvr]

I once had 2x Kelly's on the floor in the office. 1 is a guy, the other a girl.

Sounds like an interesting place to work.

 

[EmilyHoward]

Would it be wrong to print that out and put it on the dartboard?

As long as you don't throw darts at the pic!

EH

 

[rogerkambah]

I once had 2x Kelly's on the floor in the office. 1 is a guy, the other a girl.

I'm in awe of AA.

 

[EmilyHoward]

I once had 2x Kelly's on the floor in the office. 1 is a guy, the other a girl.

I'm not quite sure what to make of that! LOL.

EH

 

[JohnK]

Well, I feel a bit stupid... Took me half a minute of clicking around the screen, thinking "stupid thing, why don't the drop-downs work..." until I realised it was a screen shot of the old calculator...

What screenshot?

 

[kevrosmith]

What screenshot?

In the link from this post: (you'll need to copy-paste it possibly).

So I posted this question on twitter and received the response below

@QantasAirways when will the Earning Points Calculator for travel on or from 1 July 2014 include multicity options? Currently it's woeful.

Qantas Airways

Hi, Perhaps this calculator may assist: bit.ly/1i6us1q. Rach

 

[Archphoto]

In the link from this post: (you'll need to copy-paste it possibly).

I guess QF isn't Rach's airline of choice . . . . . . :mrgreen:

 

[Mrmaxwell]

So how long does Alan Joyce get to return a positive outcome to shareholders?

The last four years he has done nothing - does he get another four? Taking out all the conflict and emotion one may feel towards him the fact still remains - he has done nothing for the share price - why is he still there?

Someone please explain it to me...

 

[Mattg]

I have never flown Air NZ trans-Tasman (always fly Qantas) but just booked a return trip with them to AKL for next month. Since QF no longer seems to care about my loyalty, and Air NZ was around $250 cheaper, thought I might as well give them a go...

Seriously, I want to fly with you Qantas but you need to be competitive and act like you actually want my business!!

 

[katiebell]

Seriously, I want to fly with you Qantas but you need to be competitive and act like you actually want my business!!

Isn't this the essence of the QF crisis? I believe that many of us would really like ot support QF but business is a relationship: the vendor provides a product the customer sees as fit for purpose and value for money. QF seem to have forgotten this or no longer know/care what we se as value

 

[RooFlyer]

Isn't this the essence of the QF crisis? I believe that many of us would really like ot support QF but business is a relationship: the vendor provides a product the customer sees as fit for purpose and value for money. QF seem to have forgotten this or no longer know/care what we se as value

Here here. I would add: "Customer is usually willing to pay a bit more for better service and/or superior fringe benefits (eg QFF benefits) than a cheaper competitor." But Qantas is making it harder and harder to justify our paying more.

 

[lovestotravel]

Isn't this the essence of the QF crisis? I believe that many of us would really like ot support QF but business is a relationship: the vendor provides a product the customer sees as fit for purpose and value for money. QF seem to have forgotten this or no longer know/care what we se as value

Problem is the beancounter can see an instant reduction in expenses by cutting food service and making it a snack service for example

A quick $500k saving is easy to see and budget for, what is not easily measurable is how many people will fly in Economy instead or fly elsewhere

No doubt all these cuts will force more customers to Virgin, and as a result customer numbers fall with QF, further compounding the original issue

First and Business class is NOT the area to simplify/enhance!

 

[RooFlyer]

To save everybody, here is a photo of Lesley Grant, your host of Tuesdays' soirée

Meet Our Top Industry Talent - Our People | Qantas Loyalty | Qantas Loyalty

Click on that link and have a read of the words put against the various members of the Loyalty Team. Now 'Loyalty' goes way beyond the 'loyalty' of its actual FFers and it is a significant profit centre for QF, but reading it in the context of how they are managing my loyalty to QF, I had a bit of a chuckle. Perhaps there is a 'Yes Minister' attitude to customers - they could build a fantastic, really profitable FF scheme with lots of happy partners and great IT if they didn't have to worry about the bloody passengers.

 

[Happy Trails]

I guess QF isn't Rach's airline of choice . . . . . . :mrgreen:

Like it or not, QF is our airline of Joyce.