HHonors Gold/Diamond for Velocity Gold/Plat

[liamsal]

I had HH Blue tier membership when I opted in for HH Gold in March last year - waited the 20 business days but nothing came through, so emailed the Velocity Gold team who said they would follow up with HH. Received an email a few days later from HH advising my account had been updated to Gold. Took just over a month all told, but I think it would have taken a lot longer (or not happened at all) if I hadn't chased it up.

Cheers for that - will shoot them an email now to get the ball rolling. What is the Velocity Gold email btw?

 

[Jurahn]

Cheers for that - will shoot them an email now to get the ball rolling. What is the Velocity Gold email btw?

It's [email protected]

 

[CPMaverick]

I requested Diamond status a month ago. I was very deliberate, making sure my Hilton address matched velocity exactly, and followed the instructions carefully.

When my account didn't update, I emailed Velocity. They replied as below.

Thank you for contacting us about your application for a Complimentary Partner Membership with Hilton.

Hilton has already sent you a welcome email, so you may want to check your junk folder just in case its there. The email will contain your membership number with Hilton

If welcome email didnt arrive, please contact Hilton directly to follow up on your membership with them.

I hope this was helpful. If youd like to know more or have a question, please visit velocityfrequentflyer.com or call the Membership Contact Centre on the number below.

Majorly frustrating that they just push me off onto Hilton like that. I didn't receive an email (searched my spam) and I get Hilton emails all the time. And of course I shouldn't be getting a new Hhonors number.

My experience and that of others here shows Velocity has majorly messed up implementation of this benefit.

 

[CJEMNMAC]

I requested Diamond status a month ago. I was very deliberate, making sure my Hilton address matched velocity exactly, and followed the instructions carefully.

When my account didn't update, I emailed Velocity. They replied as below.




Majorly frustrating that they just push me off onto Hilton like that. I didn't receive an email (searched my spam) and I get Hilton emails all the time. And of course I shouldn't be getting a new Hhonors number.

My experience and that of others here shows Velocity has majorly messed up implementation of this benefit.

This would be the most frustrating process ever invented. Velocity clearly do not give a toss about fixing this thing.

I have waited my month and nothing.

I have followed up and get the standard " need another 3 - 5 business days ". This oversea's call centre is a joke.

A satisfactory response IMO from a corporate is not " please wait another 3 - 5 business days and someone should call you back or you should receive an email "


Who is someone ?

I should get a call back ? I would think it is not unreasonable to actually receive a call back

I should get an email ? A standard email sent from velocity is in no way appropriate.

This is not a status thing. Whether Red or Platinum customers deserve better.

If you advertise a benefit, that you cannot deliver to customers after a month and more often than not, requires the customer to follow up, it is just embarrassing.

 

[jbman]

Clearly their online form does not work. I found after calling after 2 weeks Velocity said we will chase it up and within 2 days an email appeared with the Hilton upgrade

 

[Jet L]

The velocity premium line for golds seem to be trained a little bit better I have found them bearable although I am yet to receive statements after it supposedly being fixed 4 times

 

[dec540]

I e-mailed [email protected] after waiting the mandatory 20 business days. It was fixed within 48 hours and I even got a follow up to check it was working.

 

[CJEMNMAC]

I e-mailed [email protected] after waiting the mandatory 20 business days. It was fixed within 48 hours and I even got a follow up to check it was working.

I emailed platinum@ and called after 3 days...escalated to management and feedback supposedly passed onto the Hilton account manager for VA ( doubt it ) as the phone operator told me that they have plenty of complaints yet nothing changes.. and then within 24 hours of my rant by phone and email...diamond status until march 2019.

Shame it has to be like this to get things done..

 

[Lord_Lenny]

I applied for the Platinum/Diamond match in Feb - no sign of it, so used the online form on Tuesday. Got a response on Wednesday saying someone would contact me in 3-5 business days, then got an email Friday night confirming the match. Which is super helpful, as I am currently doing my final packing for a 5 day work trip (including 2 Hilton stays) and leaving for the airport shortly. Came through just in time =D

Although to be picky - I wasn't contacted by a representative, just got an email

 

[Moopere]

Just another data point here. Does this 'automated' process _ever_ work? I had to contact VFF for gold HH back when I was a VFF gold, and now, 18 months later I've had to do the same as a VFF Plat.

Waited 20 days, rang them last week, got told I have to wait 20 _business_ days. So, rang them today as nothing has come through and told that VFF would follow up with HH and I'll get a response from VFF within the next 5 business days. We'll see.

You'd think by now that the automated process would be well sorted ... its been years.

sigh ...

 

[Eternalx]

I have a question. I'm currently Gold VFF and Gold Hilton is due to expire March 2018.. I'm going to be Plat VFF in June/July. IF I email them then to upgrade me to HH diamond, will it expire in March 2018 or will the countdown start again and expire sometimes in 2019? Thanks!

 

[Moopere]

I have a question. I'm currently Gold VFF and Gold Hilton is due to expire March 2018.. I'm going to be Plat VFF in June/July. IF I email them then to upgrade me to HH diamond, will it expire in March 2018 or will the countdown start again and expire sometimes in 2019? Thanks!

With Hilton its always the case that you gain your status for the remainder of the current calendar year plus the next calendar year + 3 months (ie; it expires end of March).

So, you're currently HH gold, expiry 2018 March. If you gain VFF Plat in July and if you apply at that time for HH Diamond, you'll have Diamond status through the rest of 2017, all of 2018 and it will expire March 2019.

If you are happy enough with HH gold for now, then it would be tempting to wait until January 2018, this way you'll be Diamond for all of 2018 plus 2019 _and_ up until end of March 2020!

 

[liamsal]

With Hilton its always the case that you gain your status for the remainder of the current calendar year plus the next calendar year + 3 months (ie; it expires end of March).

So, you're currently HH gold, expiry 2018 March. If you gain VFF Plat in July and if you apply at that time for HH Diamond, you'll have Diamond status through the rest of 2017, all of 2018 and it will expire March 2019.

If you are happy enough with HH gold for now, then it would be tempting to wait until January 2018, this way you'll be Diamond for all of 2018 plus 2019 _and_ up until end of March 2020!

Interesting - so to clarify, I obtained Hilton Gold in December last year. I just hit Velocity WP (this month) so if I wait until January to activate my HH Diamond, I will have it until March 2020 :O

 

[Moopere]

Interesting - so to clarify, I obtained Hilton Gold in December last year. I just hit Velocity WP (this month) so if I wait until January to activate my HH Diamond, I will have it until March 2020 :O

Thats correct

 

[Moopere]

Just another data point here. Does this 'automated' process _ever_ work? I had to contact VFF for gold HH back when I was a VFF gold, and now, 18 months later I've had to do the same as a VFF Plat.

Waited 20 days, rang them last week, got told I have to wait 20 _business_ days. So, rang them today as nothing has come through and told that VFF would follow up with HH and I'll get a response from VFF within the next 5 business days. We'll see.

Quoting myself here.

Just got notification of Diamond status having come through. Only a day and a bit since I rang up and complained and having had to wait for the "20 business days". So, great, good result - still really frustrating to have to wait though, especially when you just _know_ that things are awry at the back end and you have hotel stays waiting in the wings.

 

[JohnK]

As mentioned earlier in the thread I had requested Hilton Diamond in 2011 then when I dropped to Gold was given another chance to request Hilton Gold in 2013. I then dropped to Silver and a month later requalified Gold again and was given another opportunity to request Hilton Gold but at the time I was Hilton Diamond so no need to request Hilton Gold.

The option to request Hilton Gold has been available all this time. Went to request Hilton Gold last week and was not able to request showing that I had already requested in May 2013. My account is still showing that Hilton or IHG status is avalaible.

Have sent VA general feedback. VA have replied but still investigating.

 

[Princess Fiona]

As mentioned earlier in the thread I had requested Hilton Diamond in 2011 then when I dropped to Gold was given another chance to request Hilton Gold in 2013. I then dropped to Silver and a month later requalified Gold again and was given another opportunity to request Hilton Gold but at the time I was Hilton Diamond so no need to request Hilton Gold.

The option to request Hilton Gold has been available all this time. Went to request Hilton Gold last week and was not able to request showing that I had already requested in May 2013. My account is still showing that Hilton or IHG status is avalaible.

Have sent VA general feedback. VA have replied but still investigating.

Very odd. They removed the double dipping benefit a year or two ago.

 

[JohnK]

Very odd. They removed the double dipping benefit a year or two ago.

Was that in writing? I have received an email a couple of hours ago. Apologies for the inconvenience and the benefit is there again for me to choose.

Does this mean I get Hilton Gold until March 2019?

 

[SYD]

Was that in writing? I have received an email a couple of hours ago. Apologies for the inconvenience and the benefit is there again for me to choose.

Does this mean I get Hilton Gold until March 2019?

Only if you apply for it..

I think I'm in the same boat. Triggered Diamond years ago but briefly dropped to VA SG last year whilst still HH Dia. My account says I have a benefit there but when clicking through says I took it back in 2011. Prior to the soft landing I couldn't click through.

I hope to get at least Gold to 2019 on the current SM. Nice to know that there might be a back up plan beyond that!

 

[earlyriser]

Slightly OT but does anyone have an ETA for a transfer of Hilton points to Velocity?