Hilton Honors discussion

[justinbrett]

Hi all,

I made a booking a few weeks ago to stay at the Conrad in Shanghai next week (as I mentioned in the previous posts).

I purchased an Advance Purchase rate but have yet to be charged. Is this normal? I have received a booking confirmation email and all looks normal on the manage reservation page. I haven’t received any communications from the hotel asking me to pay. Does this mean I’ll be expected to pay upon check-in?

I have tried ringing the hotel and they didn’t seem to understand my query.

Thanks in advance.

Yes, pretty common for non-USA bookings.

I am not sure about China but other Asian properties usually process it 0-48 hours before check in. Nothing to worry about, they'll contact if they need you to pay.

 

[marcojim]

Yes, pretty common for non-USA bookings.

I am not sure about China but other Asian properties usually process it 0-48 hours before check in. Nothing to worry about, they'll contact if they need you to pay.

Ah great that’s good to know. Thank you!

 

[Cynicor]

Very common. They, oddly, sometimes want you to pay via dodgy link. I suggest just declining.

 

[http_x92]

Sometimes there is no payment until day of check in so when in doubt just go to the front desk to confirm it.

 

[boomy]

Don’t ever visit a US exec lounge then!

Actually have been to quite a few lounges in many continents that were just beer and wine. The spirits in Sydney (and I think most other Australian lounges) are at least the branded house spirits you’d find at most bars.

The fact you can get hot food and spirits I think puts the lounges in the top 25% at least.

Thankfully most of my trips are to Asia and Europe so I get to avoid US lounges for the most part.

Australian exec lounges are somewhere in between Asia, Europe and the US. Not bad but certainly not great.

 

[justinbrett]

Thankfully most of my trips are to Asia and Europe so I get to avoid US lounges for the most part.

Australian exec lounges are somewhere in between Asia, Europe and the US. Not bad but certainly not great.

I’ve been to plenty of terrible European lounges that are far worse than the Australian ones.

Munich for example.

 

[boomy]

I’ve been to plenty of terrible European lounges that are far worse than the Australian ones.

Munich for example.

Munich is a good example but depends which Hilton you’re referring to. Park is indeed pretty bad but City exec lounge is great. Can’t remember the airport one, it’s been a while. Will revisit in July.

 

[justinbrett]

Munich is a good example but depends which Hilton you’re referring to. Park is indeed pretty bad but City exec lounge is great. Can’t remember the airport one, it’s been a while. Will revisit in July.

I was at Hilton Munich City Sep 22 and it was coughhouse. No spirits, just cheap wine and a poor selection of food. Actually one of the worst lounges I’ve seen which is why it was so memorable.

 

[boomy]

I was at Hilton Munich City Sep 22 and it was coughhouse. No spirits, just cheap wine and a poor selection of food. Actually one of the worst lounges I’ve seen which is why it was so memorable.

There were definitely spirits when I was there and canapés were great. Maybe I got lucky

 

[justinbrett]

There were definitely spirits when I was there and canapés were great. Maybe I got lucky

When?

 

[boomy]

When?

Early October 2022 I think was final days of Oktoberfest

 

[I love to travel]

Hilton CDG is very bare bones. No spirits and very limited food.

 

[justinbrett]

Early October 2022 I think was final days of Oktoberfest

I was there for the first weekend of Oktoberfest.

A quick look on Tripadvisor suggests the no spirits situation remained in 2023, and the photos of the EL on Hiltons website confirm this.

As they say, recollections may vary. It’s definitely not a great lounge in my opinion.

 

[boomy]

Best lounge for quality spirits I’ve been to post Covid is Conrad Tokyo.



Photo taken June 2023.

Pre Covid they served Yamazaki but we’re in a different world now…

Post automatically merged: Apr 21, 2024

I was there for the first weekend of Oktoberfest.

A quick look on Tripadvisor suggests the no spirits situation remained in 2023, and the photos of the EL on Hiltons website confirm this.

As they say, recollections may vary. It’s definitely not a great lounge in my opinion.

Like I said, maybe I got lucky or just asked nicely

 

[bernardblack]

Best lounge for quality spirits I’ve been to post Covid is Conrad Tokyo.

View attachment 380348

Photo taken June 2023.

Pre Covid they served Yamazaki but we’re in a different world now…

Post automatically merged: Apr 21, 2024

Like I said, maybe I got lucky or just asked nicely

I stayed at the Conrad Tokyo in 2019 and in the Exec Lounge they recommended to me an umeshu. It was tremendous.

 

[wsthong]

Anyone booked with AMEX Travel recently and given the benefits of gold status for stay with hilton cairns

 

[muppet]

Anyone booked with AMEX Travel recently and given the benefits of gold status for stay with hilton cairns

If you book The Hotel Collection you will get status benefits.

If you book some other rate, via Amex Travel it will be treated as third party and you won’t.

 

[Samuel]

Very good - thank you!

Debbie is great. Their Hilton Honors contact center people are hopeless and incompetent. Above all, they are lazy and arrogant. I had to forward my issues to the email and happened to be Debbie who can find a solution.

 

[VPS]

Debbie is great. Their Hilton Honors contact center people are hopeless and incompetent. Above all, they are lazy and arrogant. I had to forward my issues to the email and happened to be Debbie who can find a solution.

Welcome to AFF

 

[Trephinator]

I recently exchanged 40,000 Hilton Honors points for 6,000 Qantas points but was only 600 points credited.

Naturally I rushed to AFF and discovered the two posts upthread with the same issue. Hopefully contact at the e-mail address provided in this thread will get the remaining points credited.

Have to wonder how many times this goes unnoticed by the customer or customer gives up after being unable to resolve.