CaptainCurtis
Established Member
- Joined
- Oct 8, 2013
- Posts
- 1,275
Only getting around to posting this now, but I flew QF431 on April 8th. Scheduled departure 9:30AM, scheduled arrival 11:05AM. I arrived at the airport just over 2 hours before the flight, as recommended.
First, baggage drop-off. For some reason, the drop-off on the left side of security was packed, but the drop-off on the right side was empty. I have no idea why no one was directing passengers to the other side. Took about 15 minutes to drop the bag off.
Then on to security. The snaking line took about 60 minutes to reach the front. There was actually a senior member of Sydney Airports management working at the security line - he told us they were severely short on security staff. I did not see any delays caused by passengers not having their laptops and aerosols ready to go. An insulting suggestion.
The flight was delayed by about 45 minutes, so spent a bit lounger than expected in the lounge. Once we had finally boarded, we spent 30 minutes taxiing around the airport/runways.
The actual flight was fairly unevental at ~60 minutes.
Baggage claim at Melbourne airport then took another 50 minutes.
All up, excluding travel to and from the airports, it took 5.5 hours for a simple 1 hour flight. Simply not good enough. I understand not all of the blame rests on Qantas, but also the airports, their operations and baggage handlers. For what its worth, the experience flying back yesterday on QF474 was the exact same, with the added bonus of no catering. I did not have experience any of these issues back in January when I flew down to Melbourne for the tennis.
First, baggage drop-off. For some reason, the drop-off on the left side of security was packed, but the drop-off on the right side was empty. I have no idea why no one was directing passengers to the other side. Took about 15 minutes to drop the bag off.
Then on to security. The snaking line took about 60 minutes to reach the front. There was actually a senior member of Sydney Airports management working at the security line - he told us they were severely short on security staff. I did not see any delays caused by passengers not having their laptops and aerosols ready to go. An insulting suggestion.
The flight was delayed by about 45 minutes, so spent a bit lounger than expected in the lounge. Once we had finally boarded, we spent 30 minutes taxiing around the airport/runways.
The actual flight was fairly unevental at ~60 minutes.
Baggage claim at Melbourne airport then took another 50 minutes.
All up, excluding travel to and from the airports, it took 5.5 hours for a simple 1 hour flight. Simply not good enough. I understand not all of the blame rests on Qantas, but also the airports, their operations and baggage handlers. For what its worth, the experience flying back yesterday on QF474 was the exact same, with the added bonus of no catering. I did not have experience any of these issues back in January when I flew down to Melbourne for the tennis.