How do Hilton treat you as an Elite?

[markis10]

That's for one night! Hilton IT strikes again I would hope!

I doubt it's IT, it's deliberate so if anyone does want a room when they are booked out, they should have no issues bumping someone else and still making $$

 

[JMFK]

I doubt it's IT, it's deliberate so if anyone does want a room when they are booked out, they should have no issues bumping someone else and still making $$

6 grand though?

I've seen surge pricing before on Hilton.com but never to that level.

 

[markis10]

6 grand though?

I've seen surge pricing before on Hilton.com but never to that level.

It's common when it's the room guarantee being invoked.

 

[JMFK]

It's common when it's the room guarantee being invoked.

Even with the room guarantee, I've not seen it that much, let alone at a Hampton Inn.

 

[anat0l]

Even with the room guarantee, I've not seen it that much, let alone at a Hampton Inn.

It's times like these when you just gotta take the hint.

 

[vmile]

Last week I received an email advising I had been upgraded to HHonours Gold status, (via Velocity Gold).
Last night we checked in to Millennium Hilton Bangkok for a weeks holiday, to be advise the system is only showing us as Blue, and that internet charges would apply, and there was nothing 'they' coud do about it.
Do I have to wait for my 'Gold' pack/card to be sent out, or who should I possibly contact to see if this can be fixed?
Don't think we will get a room upgrade (already booked King Executive Plus suite), but I really do not want to pay for a weeks rather ordinary internet access if I do not have to.
First World problem I know.....but..

 

[Cruiser Elite]

Exp HH'erers people - anybody had much experience booking Hilton's through 3rd party? Like any significant negative affect on Diamond status benefits?

 

[QF WP]

Last week I received an email advising I had been upgraded to HHonours Gold status, (via Velocity Gold).
Last night we checked in to Millennium Hilton Bangkok for a weeks holiday, to be advise the system is only showing us as Blue, and that internet charges would apply, and there was nothing 'they' coud do about it.
Do I have to wait for my 'Gold' pack/card to be sent out, or who should I possibly contact to see if this can be fixed?
Don't think we will get a room upgrade (already booked King Executive Plus suite), but I really do not want to pay for a weeks rather ordinary internet access if I do not have to.
First World problem I know.....but..

Sure Management there must take into account proof like:
1. Copy of email
2. Screenshot of Hilton account

Looks like the booking was made back when you were Blue and if there have been no accom changes, the system hasn't reflected your changed status.

Can a call to Hilton Res make the system be forced to see the Gold status?

 

[QF WP]

Exp HH'erers people - anybody had much experience booking Hilton's through 3rd party? Like any significant negative affect on Diamond status benefits?

My understanding is that as long as your status is shown, the property must give you thse status benefits (where available). However, the booking may not count towards towards membership renewal (no stay or night credit), in accordance with the T&C's that discuss third party bookings.

Status benefits:

Specific Program benefits and services have been established for all Members; however, benefits and services offered by hotels within the Hilton Worldwide portfolio may vary. If Hilton HHonors Worldwide, L.L.C., or any HHonors Marketing Partner improperly denies a Member an accrual or benefit, the liability of Hilton HHonors Worldwide, L.L.C., or the Marketing Partner will be limited to the equivalent value of that accrual or benefit as determined solely by Hilton HHonors Worldwide, L.L.C.

Stays:

A "stay" is defined as the total number of consecutive nights spent at the same hotel, whether or not a guest checks out and checks back in again. Specifically excluded from the definition of "stay" are the following types of ineligible stays: wholesale/tour operator packages; contracted crew rates; travel agency discount rates, packages exclusively for casino player card holders; Team Member Travel rates, Hilton Family Travel Rates; stays secured utilizing Hilton Grand Vacations Club and Hilton Club timeshare programs, Hilton Grand Vacations marketing packages with a sales presentation requirement; complimentary or barter rooms; Reward Stays (as defined herein); NET Group rates; Series Group or IT Group rates; contracted Entertainment or Encore rates; third party websites bookings (irrespective of rate paid); and "opaque" channel bookings where the brand may or may not be known at the time of purchase. HHonors Points (or stay credit) may not be earned (including as a My Way benefit) for or during ineligible stays, including without limitation, folio charges incurred during ineligible stays. If at least one night of the Member's stay is consumed with the use of HHonors Rewards Points, the entire stay is considered a "Reward Stay" and no HHonors Points may be earned, except that if Member is using Room Upgrade Rewards, any money spent on the original reservation will earn points and/or miles consistent with these Terms. Participating hotel will determine whether incidental charges incurred during either of those stays are eligible for points, except that Points will not be earned for incidental charges at Hampton Inn®, Hampton Inn & Suites®, Homewood Suites by Hilton®, and Home2 Suites by Hilton®

 

[Princess Fiona]

Last week I received an email advising I had been upgraded to HHonours Gold status, (via Velocity Gold).
Last night we checked in to Millennium Hilton Bangkok for a weeks holiday, to be advise the system is only showing us as Blue, and that internet charges would apply, and there was nothing 'they' coud do about it.
Do I have to wait for my 'Gold' pack/card to be sent out, or who should I possibly contact to see if this can be fixed?
Don't think we will get a room upgrade (already booked King Executive Plus suite), but I really do not want to pay for a weeks rather ordinary internet access if I do not have to.
First World problem I know.....but..

Download the Hilton
App log into your account and add your Hilton Honors card to Passbook.
This should more than suffice to show your status.

 

[markis10]

Exp HH'erers people - anybody had much experience booking Hilton's through 3rd party? Like any significant negative affect on Diamond status benefits?

There have been quite a few reports of no benefits received, which is why I dont risk it.

 

[Cruiser Elite]

My understanding is that as long as your status is shown, the property must give you thse status benefits (where available). However, the booking may not count towards towards membership renewal (no stay or night credit), in accordance with the T&C's that discuss third party bookings

About 2yrs ago I booked 1 nt at Hilton Sing through Singapore Stopover - it was like 1/2 of what Hilton wanted to book direct. On checking in I asked about room upgrade and lounge access - was told because booked through 3rd party Diamond Status did not stand - the lounge was no biggie cause it was like 11pm and lounge due to close in 30mins anyway - but room upgrade got up my nose a bit.

Check-in staff said will check with Manager - I said check real hard because if no upgrade no big deal but they would never see me again and would fire off email to Hilton Head Office from my Hyatt Hotel room in Sing - they came back pretty smartly and said yes we will honour benefits this time but not in future if booked through 3rd party.

I saw a cheap rate for a Hilton in London in June and just thought I should ask around.

 

[serfty]

Last week I received an email advising I had been upgraded to HHonours Gold status, (via Velocity Gold).
Last night we checked in to Millennium Hilton Bangkok for a weeks holiday, to be advise the system is only showing us as Blue, and that internet charges would apply, and there was nothing 'they' coud do about it.
Do I have to wait for my 'Gold' pack/card to be sent out, or who should I possibly contact to see if this can be fixed?
Don't think we will get a room upgrade (already booked King Executive Plus suite), but I really do not want to pay for a weeks rather ordinary internet access if I do not have to.
First World problem I know.....but..

No- you should contact Hilton Customer care ASAP!

Hilton HHonors Hotel Loyalty Program Support | Hilton HHonors

+86 (0) 21 23268590

 

[vmile]

Sure Management there must take into account proof like:
1. Copy of email
2. Screenshot of Hilton account

Looks like the booking was made back when you were Blue and if there have been no accom changes, the system hasn't reflected your changed status.

Can a call to Hilton Res make the system be forced to see the Gold status?

Management here in Bangkok says despite my providing them with a copy of the email, their system and the HH system shows me as Blue, and there is nothing they can do.

Took your advise and have just called asiapacres, who also see me as Blue, and have asked for a copy of the email, which I have sent,

many thanks

 

[anat0l]

Management here in Bangkok says despite my providing them with a copy of the email, their system and the HH system shows me as Blue, and there is nothing they can do.

Took your advise and have just called asiapacres, who also see me as Blue, and have asked for a copy of the email, which I have sent,

many thanks

No- you should contact Hilton Customer care ASAP!

Hilton HHonors Hotel Loyalty Program Support | Hilton HHonors

+86 (0) 21 23268590

The match on your HHonors account from Velocity can take a while. When the Velocity email arrives, I'm fairly sure that the email is usually just an acknowledgement of your request, rather than your status being upgraded there and then. (Unless the modus operandi has changed).

If you can call HHonors to have this account status upgrade expedited, that would be good. But basically as long as HHonors online doesn't show your status, you're not it.

On the other hand, if you log into HHonors online and it shows you as Gold, then the Bangkok property is in the wrong, and should be easy to convince that you're the correct status. If they stand their stubborn ground, that's one for the HHonors complaints line.

 

[serfty]

Ahh .. it's the VA status match - that's correct, unless the HHonors account shows Gold, then gold benefits don't apply.

 

[QF WP]

Last week I received an email advising I had been upgraded to HHonours Gold status, (via Velocity Gold).

Ah, a pertinent point that needs clarification as others have also noticed.

This email does not make you Gold:

From: [email protected] [mailto:[email protected]]
Sent: Monday, 20 May 2013 10:01 AM
To: QF WP
Subject: Your complimentary membership confirmation

Dear Mr QF WP,
We are pleased to confirm that you have selected to receive a complimentary 6 month membership into the Diamond Elite tier of the Hilton HHonors™ program.

Hilton HHonors™ will be in contact with you by email to complete your membership in up to 20 business days. Please ensure you check your email account during this period, including your junk mail folder. If after this time you have not received any correspondence, please contact Velocity Frequent Flyer on 13 18 75.
Kind Regards,
The Velocity Frequent Flyer Team
This message is being sent to you by Velocity Rewards Pty Ltd ABN 98 116 089 448 of PO BOX 1034 Spring Hill 4004. You have received this message because you are a member of Velocity Frequent Flyer and have opted in to a Complimentary Partner Membership program.

This one is the money email:

From: Hilton HHonors [mailto:[email protected]]
Sent: Friday, 31 May 2013 2:33 AM
To: QF WP
Subject: Congratulations on your Hilton HHonors status upgrade!

As you can see from my emails, it took 11 days, YMMV.

 

[Fifa]

Status: Diamond
Property: Hilton Adelaide
Dates: March 13
Rate: $169
Booked: King Hilton
Received: King Executive

2 bottles of water, arrived too late to use the exec lounge but was given 2 x drink vouchers for use in the Collins Bar (included standard coughtails) where we were the only customers.
Breakfast in the restaurant and still a charge for espresso coffee. When I mentioned it at check-out the guy said he didn't understand the charge either.

 

[vmile]

Ah, a pertinent point that needs clarification as others have also noticed.

This email does not make you Gold:



This one is the money email:



As you can see from my emails, it took 11 days, YMMV.

The email I have is actually the money email, from Hilton HHonours, congratulating me on becomming Gold, which had no effect on the staff here when I showed it to them.

[email protected] (thank you CSO Paul Cheung) have advised that I have now been 'manually' upgraded to Gold status.

It is now past 5.30pm and I think we will head upstairs to the Executive Lounge,and watch the sunset, and save the fight with the desk for the morning.

 

[drross]

Status: Diamond
Property: Hilton Adelaide
Dates: March 13
Rate: $169
Booked: King Hilton
Received: King Executive

2 bottles of water, arrived too late to use the exec lounge but was given 2 x drink vouchers for use in the Collins Bar (included standard coughtails) where we were the only customers.
Breakfast in the restaurant and still a charge for espresso coffee. When I mentioned it at check-out the guy said he didn't understand the charge either.

arrived late into Adelaide about 2 weeks and also received drink vouchers for Collins Bar. Must be some sort of recognition for when the exec lounge is closed