D
Deleted member 29185
Guest
Actually, I found the staff to be "Meh" as well. I know others on here have had a totally different experience but for us, the staff did the bare minimum and not a thing more.......given their circumstances though, I wasn't that worried by it as I do understand keeping up morale may be difficult when they're not entirely sure of their immediate future. I was told though, that all staff have been guaranteed their positions, rates and conditions by Accor.
For us, the EL staff did their basic jobs (no offer of assistance for anything except when advising they will be closing), the room cleaners basically made the beds and that was it. In fact, I noticed a black plastic fork on the floor in the corridor that sat there for the whole three days. Clearly noticable and every cleaner on that floor would have seen it and left it. The turn down service consisted of pulling the blinds. No turn down as such. The cook at breakfast outright lied to my daughter when she asked for waffles. I saw him make them up both before and after she asked but he told her they didn't do waffles (yet she had them two days earlier). The valets were odd. We used the valet parking for each of the three days and each time I stood waiting for them to take my keys to the point I had to go up and interupt their chatting to each other. This was not a one off, but every time. When we first arrived, I was left standing there wondering what they were waiting for as there were no others being attended to, they were just chatting. When I decided to break up their little tête-à-tête, they asked if I was "right" with my luggage or if I wanted a hand????? No, I'm sorry to say the staff at HoTP barely did their jobs, although I do realise YMMV.
Last edited by a moderator:
. What you wrote was far closer to what I meant. I honestly had no real issues with the staff. They did their job (except for the fork in the hallway).
.
Asked what we wanted (cold sav blanc please) and 5 mins later there it was. 2 glasses, ice bucket and a very nice bottle of Bay of Stones Sav Blanc. No idea if that is any good or not but tastes good after a long day at the office and then a stressful drive to the airport where we thought we were going to miss our flight due to the horrendous traffic on the Tulla. But the Gods smiled at us and our plane was delayed so we made it.
