How do Hilton treat you as an Elite?

[straitman]

PAX Australia is on around 27-29 so that could be one of the reasons why I think

Thanks. -- I had to look that one up.

 

[JessicaTam]

Property: DT MEL
Date: last night
Status: Diamond
Booked: Internal King
Received: 11th floor window king.

Two bottles of water at checkin (only took one) followed by 2 more at turn down. I wasn't given a drink voucher with my paperwork so asked if I could have one. I was handed three. Breakfast was pleasant, with eggs cooked to order, although I didn't chance my hand with a coffee. Late check out given when asked this morning at 9am (for 1pm).

I used a leftover drink voucher this afternoon for a soft drink for the train - I was handed two.

I believe that DT appreciate they have a small window of opportunity to get the premium members who stay at HSW to return to the DT when they try it once. So far it is working with me, but time will tell.

They just need to open up the 14th floor.

 

[boomy]

Property: DT MEL
Date: last night
Status: Diamond
Booked: Internal King
Received: 11th floor window king.

I believe that DT appreciate they have a small window of opportunity to get the premium members who stay at HSW to return to the DT when they try it once. So far it is working with me, but time will tell.

They just need to open up the 14th floor.

They have a price problem. Rooms at DT already overpriced, especially mid-week. After HSW is gone it will only get worse. With or without executive lounge on the 14th floor there are far better options in the CBD when rates get > $200 p/night. One needs to be truly HH fanatic to pay premium for basic DT MEL rooms.

 

[JessicaTam]

They have a price problem. Rooms at DT already overpriced, especially mid-week. After HSW is gone it will only get worse. With or without executive lounge on the 14th floor there are far better options in the CBD when rates get > $200 p/night. One needs to be truly HH fanatic to pay premium for basic DT MEL rooms.

Agree. I have been fortunate with pricing of late, but I don't see it continuing.

 

[straitman]

Agree. I have been fortunate with pricing of late, but I don't see it continuing.

Which is why I have made a forward flexible booking at the DT for every night I 'think' I might need to stay. (Prices are still OK)

 

[Virgin Bart]

Which is why I have made a forward flexible booking at the DT for every night I 'think' I might need to stay. (Prices are still OK)

Which, incidentally, will suit them very much... When you cancel your cheap forward booking they will replace it with an expensive "last room(s)" rate.

 

[straitman]

Property: HSW
Date: 12 May 2017
Status: Diamond
Booked: King Hilton
Received: Choice of what ever we wanted. Took a Relaxation Suite.

 

[JessicaTam]

Property: HSW
Date: 12 May 2017
Status: Diamond
Booked: King Hilton
Received: Choice of what ever we wanted. Took a Relaxation Suite.

I asked for a room that would annoy straitman the most, so I took the one across the corridor! :mrgreen:

 

[drross]

I asked for a room that would annoy straitman the most, so I took the one across the corridor! :mrgreen:

is there a double like button??? great post JT

 

[redwoodw]

Property: HSW
Date: 13 May 2017
Status: Gold
Booked: King Hilton
Received: City View originally, asked for higher floor given an Exec.

 

[foggy]

has anyone tried staying in a japan hilton property with 2 adults and 3 kids under 8?

 

[moa999]

Big Japan 72-hr sale on
http://hiltonhotels.jp/sale-en

 

[drross]

Hilton Brizvegas 15th may

diamond
government rate - $189 a night

app said room 1010 - at check in 2410 - excellent quiet room as far from lifts as possible

exc lounge was noisy and busy at 630pm but most left around 7 and then the staff spoilt us - topping up glasses, 'can i get you any thing else drross99?'

had breakfast meeting so checked out early before Vintaged or lounge opened - young lady ran up to me at the counter - he's your Diamond Hilton Sunrise Pack ( breakfast in a box) and can i get you a coffee - no coffee tax and great service from all the staff

 

[Daver6]

Hilton Santa Clara
Gold
Booked cheapest for two nights and corporate booking for another four.
Received upgrade to Executive room for first two nights but no space for other four. Rooms are the same, so accepted non-exec floor with EL lounge access.

Standard US EL. Disappointing to say the least. Pay for wine/beer. Weekend was like a zoo in there. Families BYO food, doing their hair. Breakfast Monday morning someone decided shoes were optional.

 

[boomy]

Property: Hilton Hawaiian Village Waikiki

Booked: Resort View - 1 King Bed

Received: Rainbow Tower Ocean Front - 2 Double beds. Later changed to Rainbow Tower Corner Room Ocean Front View - 1 King Bed.

Check in was an interesting experience. Diamond benefits are different from any other Hilton I've stayed previously. There is no complementary breakfast here. The explanation I got was because there is no lounge. Wtf?! Instead, golds and diamonds get $10 per guest each day to spend in one of the hotel's restaurants plus 50% off the breakfast rate ($39) which means the cost of breakfast will come down to $9.5 + tax. There is also a-la-carte breakfast option in another restaurant with better quality food.

Other "benefits" include two small bottles of water per stay (not per day) and one complementary DVD rental.

Upgrades don't include suites but apparently we got a room with great views which cost more than some suites. They just forgot to mention the room had two double beds. When we came back to swap the reaction was: "We tried to give you the best possible upgrade and didn't think bedding configuration would be an issue". Well, I don't know many couples who wouldn't make an issue of sleeping separately on a romantic holiday. Eventually they found a room with king bed. It was on lower floor but size actually bigger (corner) room so in the end it was a win.

The room was large with two balconies. There was no mini bar at all, just small empty fridge, coffee and tea. No welcome letter or any sort of diamond recognition.

In the bathroom there was soap, shampoo and conditioner, no body wash, also no slippers or robes. When called to ask for body wash was told Hilton don't provide it anymore. Really? Telling this bull**** to guests is bit insulting.

There were also no wine or champagne glasses. Called to ask for some and the answer was: "We don't provide wine glasses but you can come down and ask at the restaurant, they may let you borrow some". The restaurant was happy to give few glasses, didn't even ask for room number but still felt uncomfortable asking.

Now, despite some of the negatives mentioned above, this hotel has fantastic location, good price < $200, beautiful and not too crowded beach, staff are all very nice, plenty shops, restaurants, supermarkets in the village which is very convenient. Most guests were Japanese which is great because they are known as the best tourists in the world.

In conclusion, if guests make sure to lower their expectations and don't look for 5* luxury, this place is not a bad choice.

One nice perk I like about Hiltons in USA is the Grand Vacations sales invite. Guests who agree to attend 90 min sales pitch of timeshare accomodation get either $100 resort credit or 40,000 points. I chose 40,000 as I value them at ~$200. The sales pitch wasn't too bad, the rep quickly understood we are not his potential customers and we ended up spending most of the time sharing information about the Hilton programme.

Johnny cab from airport - $25.
Uber to airport - $22.

 

[Daver6]

Property: Hilton Hawaiian Village Waikiki

In the bathroom there was soap, shampoo and conditioner, no body wash, also no slippers or robes. When called to ask for body wash was told Hilton don't provide it anymore. Really? Telling this bull**** to guests is bit insulting.

It actually might be a new enhancement. Was at the Hilton Santa Clara last week. Exactly the same (or lack of) amenities as you described. Perhaps no body wash is a new thing in the US.

 

[blackcat20]

It actually might be a new enhancement. Was at the Hilton Santa Clara last week. Exactly the same (or lack of) amenities as you described. Perhaps no body wash is a new thing in the US.

Lack of body wash is pretty standard in a lot of US hotels.

 

[oz_mark]

It actually might be a new enhancement. Was at the Hilton Santa Clara last week. Exactly the same (or lack of) amenities as you described. Perhaps no body wash is a new thing in the US.

I don't think the US ever really fully went body wash. Always soap, but not so much the body wash.

 

[boomy]

I've stayed at plenty US Hiltons and they all had body wash either as standard or upon request, that includes other properties in Hawaii. The excuse provided was incorrect.

 

[kpc]

Property: Hilton Hawaiian Village Waikiki

Booked: Resort View - 1 King Bed

Received: Rainbow Tower Ocean Front - 2 Double beds. Later changed to Rainbow Tower Corner Room Ocean Front View - 1 King Bed.

Check in was an interesting experience. Diamond benefits are different from any other Hilton I've stayed previously. There is no complementary breakfast here. The explanation I got was because there is no lounge. Wtf?! Instead, golds and diamonds get $10 per guest each day to spend in one of the hotel's restaurants plus 50% off the breakfast rate ($39) which means the cost of breakfast will come down to $9.5 + tax. There is also a-la-carte breakfast option in another restaurant with better quality food.

Other "benefits" include two small bottles of water per stay (not per day) and one complementary DVD rental.

Upgrades don't include suites but apparently we got a room with great views which cost more than some suites. They just forgot to mention the room had two double beds. When we came back to swap the reaction was: "We tried to give you the best possible upgrade and didn't think bedding configuration would be an issue". Well, I don't know many couples who wouldn't make an issue of sleeping separately on a romantic holiday. Eventually they found a room with king bed. It was on lower floor but size actually bigger (corner) room so in the end it was a win.

The room was large with two balconies. There was no mini bar at all, just small empty fridge, coffee and tea. No welcome letter or any sort of diamond recognition.

In the bathroom there was soap, shampoo and conditioner, no body wash, also no slippers or robes. When called to ask for body wash was told Hilton don't provide it anymore. Really? Telling this bull**** to guests is bit insulting.

There were also no wine or champagne glasses. Called to ask for some and the answer was: "We don't provide wine glasses but you can come down and ask at the restaurant, they may let you borrow some". The restaurant was happy to give few glasses, didn't even ask for room number but still felt uncomfortable asking.

Now, despite some of the negatives mentioned above, this hotel has fantastic location, good price < $200, beautiful and not too crowded beach, staff are all very nice, plenty shops, restaurants, supermarkets in the village which is very convenient. Most guests were Japanese which is great because they are known as the best tourists in the world.

In conclusion, if guests make sure to lower their expectations and don't look for 5* luxury, this place is not a bad choice.

One nice perk I like about Hiltons in USA is the Grand Vacations sales invite. Guests who agree to attend 90 min sales pitch of timeshare accomodation get either $100 resort credit or 40,000 points. I chose 40,000 as I value them at ~$200. The sales pitch wasn't too bad, the rep quickly understood we are not his potential customers and we ended up spending most of the time sharing information about the Hilton programme.

Johnny cab from airport - $25.
Uber to airport - $22.

I have never been to Hawaii so commenting here so I can find this review in future