How do Hilton treat you as an Elite?

[Cynicor]

So the other person (who does not have the same surname) can sign for room service, etc.
Or is that very 1990's hotel systems??

I've never been challenged on anything I've signed to my room. Not sure if that's good or bad, but sometimes my partner will just write my surname anyway. I truly don't know if they check the signature. It's probably mainly there for dispute resolution I'd guess.

I just feel its not worth complicating the booking unless absolutely necessary. Use the comments box if you want someone else to check in.

 

[JohnK]

Why add a second name at all? I book for two guests but never add the second name. I am the only one that checks in, however.

I do the same. I will only add the second name if I am not likely to be the one to check-in.

Me too, but it was a points bonanza for me:

It involved other promos, but a 2 night stay netted the following starting with the Q2 promotion:

I guess it pays to keep up to date with all the promotions and sign up.

 

[drross]

I've never been challenged on anything I've signed to my room. Not sure if that's good or bad, but sometimes my partner will just write my surname anyway. I truly don't know if they check the signature. It's probably mainly there for dispute resolution I'd guess.

I just feel its not worth complicating the booking unless absolutely necessary. Use the comments box if you want someone else to check in.

Same. Keep it simple

 

[beardoc]

Status: HH Diamond
Property: Hilton Auckland
Date(s): 7-9 July 2012
Rate: Great Getaway NZD209 (less 20%)
Booked: King Hilton Guestroom
Upgraded: King Harbour View Deluxe Plus
Received: Letter from GM, Internet Access, FOUR bottles of still water in room daily, full breakfast in Fish Restaurant daily, vouchers for two drinks per day in Bellini Bar (which I used mainly for coffees rather than alcohol.

Hotel is a little bit irritating as rooms face towards the neighbouring building and you need to keep the curtains closed for any privacy. Staff in Fish were just wonderful - nothing too difficult and always smiling. They made me feel very special.

I really missed not having an Executive Lounge here, though. Why isn't there one here?

 

[sweens]

Status: HH Diamond
Property: Hilton SW Melbourne
Date(s): 5-8 July
Rate: One night points, 2 nights $247.50per night - Great Getaway Sale
Booked: King Hilton Guestroom
Upgraded: Yarra Suite…very nice!
Received: Free WiFi - Access to breakfast in the Restaurant or exec lounge - chose the restaurant- 2 bottles of water the first two days…3[SUP]rd[/SUP] day none.
Comments: Servicewas good,-friendly, very busy over the weekend …lounge access was loose, first2 nights I could have taken a bunch of people into the lounge with me as access was only via the room key…onlyon Sat night they checked room nos!
I would return - enjoyed the stay.

 

[tehuringa]

Status: HH Gold
Property:Millennium Hilton Bangkok
Date(s): 6-9 July
Rate: $125 per night
Booked: King Hilton Guestroom
Upgraded: Executive Floor Room
Received:Separate checkin area,Free WiFi - Access to breakfast in executive lounge - 2 bottles of water per day- 50% off voucher for Enofrea spa, nightly free coughtails in the executive lounge....gin, fresh lime juice & sugar syrup a winner!.....purchased a late checkout (9pm) via the Hilton website also but was given it for free upon check-out.
Comments: Enjoyed my stay very much, very friendly staff, good service, great pool but parts of it are shaded.

 

[Flashback]

Status: HH Gold
Property: Doubletree by Hilton Sheffield Park
Rate: £67/night
Booked: Queen Hilton Guestroom
Upgraded: Queen Hilton Guestroom
Received: Breakfast in Glass Brasserie and a bottle of water.

No upgrade due to full tonight (confirmed that when I got up to my room), but no fruit platter this time. That being said, the room looks exactly the same as the supposedly upgraded one I received last week which didn't have a robe, yet this one does have a robe and slippers..... Received the standard cookie on check-in but after having polished off a few of them on the weekend thanks to the tin I bought it seems to have lost it's touch!

 

[tuapekastar]

Status: HH Diamond
Property: Hilton Auckland
Date(s): 7-9 July 2012
Rate: Great Getaway NZD209 (less 20%)
Booked: King Hilton Guestroom
Upgraded: King Harbour View Deluxe Plus
Received: Letter from GM, Internet Access, FOUR bottles of still water in room daily, full breakfast in Fish Restaurant daily, vouchers for two drinks per day in Bellini Bar (which I used mainly for coffees rather than alcohol.

Hotel is a little bit irritating as rooms face towards the neighbouring building and you need to keep the curtains closed for any privacy. Staff in Fish were just wonderful - nothing too difficult and always smiling. They made me feel very special.

I really missed not having an Executive Lounge here, though. Why isn't there one here?

When we checked in here back in May, the check in person said "we're not big enough to have an Exec Lounge" when proffering the free drinks vouchers. Hardly an official reason, but that's what he said.

 

[ric_melb]

Hilton Auckland website shows they have 165 rooms and suites. Would seem to me they aren't big enough to have an Executive Lounge, but others may disagree.

 

[drron]

Doubletree Istanbul Old Town
Booked by mrsdrron-HH Diamond.
booked-Standard Room.
Received-Standard Room facing road=noisy.
2 bottles H20 each day,fruit platter,dried fruits,full breakfast buffet.

 

[Danger]

Property: Conrad Bangkok
When: four nights this month
Room booked: twin deluxe
Rate: ~ AUD135 per night
Received: twin executive. When I asked about an upgrade to a queen suite I was told "We provide a one category room upgrade". Non-personalised note from the GM and a fruit bowl. The executive floor benefits included the usual as well as express laundry of one item per day. Breakfast could be taken in the lounge or the restaurant.

 

[Flashback]

Property: Conrad Bangkok
When: four nights this month
Room booked: twin deluxe
Rate: ~ AUD135 per night
Received: twin executive. When I asked about an upgrade to a queen suite I was told "We provide a one category room upgrade". Non-personalised note from the GM and a fruit bowl. The executive floor benefits included the usual as well as express laundry of one item per day. Breakfast could be taken in the lounge or the restaurant.

Gold or Diamond?

 

[straitman]

Gold or Diamond?

Diamond in his details.

 

[beardoc]

Hilton Auckland website shows they have 165 rooms and suites. Would seem to me they aren't big enough to have an Executive Lounge, but others may disagree.

It strikes me that Hilton Auckland wasn't planned to be a hotel, but it was more like a residence building that couldn't sell everything off the plan. I could be wrong, though.

 

[beardoc]

Status: HH Diamond
Property: Hilton South Wharf
Date(s): 12-13 July 2012
Rate: Great Getaway $236 (less 20%), Spouse Stays Free.
Booked: King Hilton Guestroom
Upgraded: King Yarra Suite
Received: Non-personalised letter from GM, Internet Access, two bottles of water, Exec Lounge (where they smile and say "welcome back!" now), and breakfast for two in the restaurant.

Although I'm maintaining that Hilton Sydney has a nicer product, the friendliness of this hotel can't be understated. Need to send HSW a note about the staff member that came up to check on me when I missed answering my wake-up call - stunning service! (or maybe they were just checking that I wasn't dead)

 

[beardoc]

Status: HH Diamond
Property: Hilton Sydney
Date(s): 13-14 July 2012
Rate: Great Getaway $171.75 (less 20%), Spouse Stays Free.
Booked: King Hilton Guestroom
Upgraded: King Relaxation Room
Received: Non-personalised letter from GM suggesting I go and see Luke Mangin in Glass Brasserie, Internet Access, two bottles of water, Exec Lounge (Tomiko is lovely here!), chocolate macadamias in room (2 boxes!), and breakfast for two in Glass Brasserie.

 

[Must...Fly!]

Gold status
hilton Frankfurt
1-3 July (checked in 7am on the second - booked the first night to ensure check in)
Rate was 3rd party with breakfast 99eur per night
Twin room
upgraded to twin exec with lounge access

Another 5 night stay beginning Thursday - hopefully we receive the same benefits.

 

[Flashback]

Gold status
hilton Frankfurt
1-3 July (checked in 7am on the second - booked the first night to ensure check in)
Rate was 3rd party with breakfast 99eur per night
Twin room
upgraded to twin exec with lounge access

Another 5 night stay beginning Thursday - hopefully we receive the same benefits.

Booking via a 3rd party you're not likely to get points. Is there any reason you didn't try use the best rate guarantee to book it for the same price via Hilton.com?

 

[Must...Fly!]

Booking via a 3rd party you're not likely to get points. Is there any reason you didn't try use the best rate guarantee to book it for the same price via Hilton.com?

No points but I don't really care when the rate is that good.

Cancellation penalties were weird and quite different to Hilton.com. It did cross my mind but i didn't want to risk it to be honest. Perfectly priced and suited to us...I will happily take the exec floor upgrade for 5 nights and they can keep the points!

 

[Flashback]

No points but I don't really care when the rate is that good.

Cancellation penalties were weird and quite different to Hilton.com. It did cross my mind but i didn't want to risk it to be honest. Perfectly priced and suited to us...I will happily take the exec floor upgrade for 5 nights and they can keep the points!

But you could have had your cake AND eat it too! Oh well :mrgreen:

Just to note, they're not obligated to give you bennies when you book via a 3rd party either, so that was lucky...