How do Hilton treat you as an Elite?

[Princess Fiona]

I just received mine this morning for Gold (as HH Diamond). I wonder if frequency of stays in the US makes a difference? Mine are probably 75%+.

I won't be participating.

Not in my case. I’m fairly similar in US stays to that.

 

[turtlemichael]

I just received mine this morning for Gold (as HH Diamond). I wonder if frequency of stays in the US makes a difference? Mine are probably 75%+.

I won't be participating.

I haven't stayed anywhere in the US in 4-5 years. As a 13-year Diamond just short of LTD, I got offered Gold. Who knows why.

 

[Happy Dude]

I'm Silver and stayed at Hilton Adelaide for the 2nd Test but with a QF booking so I could use a hotel voucher. SFA benefits as a Silver so got what I booked and only missed out on some points.

It's a pretty tired hotel and needs a reno. Bedding is really, really comfy. Room was clean and had a SHUB and severe shortage of available power outlets. Nothing accessible near the bed so had to unplug a valuable light to be able to plug in two things.

Terrific location but on Sunday mornings it's a ghost town. The markets were closed which is mystifying.

 

[drross]

I'm Silver and stayed at Hilton Adelaide for the 2nd Test but with a QF booking so I could use a hotel voucher. SFA benefits as a Silver so got what I booked and only missed out on some points.

It's a pretty tired hotel and needs a reno. Bedding is really, really comfy. Room was clean and had a SHUB and severe shortage of available power outlets. Nothing accessible near the bed so had to unplug a valuable light to be able to plug in two things.

Terrific location but on Sunday mornings it's a ghost town. The markets were closed which is mystifying.

They are renovating the markets I was tolf

 

[RB001]

Terrific location but on Sunday mornings it's a ghost town. The markets were closed which is mystifying.

Adelaide Central Market is closed Sunday and Monday.
It's a regular thing. (For Adelaide)
The site between the Hilton and the market has been under construction for a while now.

 

[liamsal]

Both stays as Diamond


DoubleTree Montreal Airport
1 night $279CAD
Booked King Room
Received King Studio Suite (paid the $10 upgrade fee with OLCI)
Short overnight stay - airport shuttle was good, room tidy and modern and staff at check in were friendly. Didn’t have breakfasty so can’t comment on that, but they did mention it was included as a Diamond.

Hilton San Francisco Union Square
1 night $205USD
Booked 2 Double Beds
Received King Junior Suite
Ongoing protests out the front of the hotel so provided a letter at check in explaining there was no house keeping, lobby bar was closed and a few other services were restricted/limited. Could hear the noise from our floor (39) when near the window so I’d be careful if staying on lower floors and noise bothers you. Check in staff were lovely and provided upgrade, 2 x breakfast vouchers and room credit. Also offered late check out of 2:30pm. Hotel was great, buffet breakfast spread was huge and the gym was impressive for a hotel set up. Location was good and found it easy to walk to everywhere I wanted in the area. Used our credit at the sky bar which had amazing views but the menu was a little underwhelming.

 

[Happy Dude]

It's a regular thing. (For Adelaide)

It wasn't a surprise as its well signed but it's one of the best things going in Adelaide so seems crazy to be closed on a Sunday. Very few cafes open in the area too. Construction didn't seem to be affecting ops too much on the Saturday.

 

[RB001]

It wasn't a surprise as its well signed but it's one of the best things going in Adelaide so seems crazy to be closed on a Sunday. Very few cafes open in the area too. Construction didn't seem to be affecting ops too much on the Saturday.

Famously, QVM closes Monday and Wednesday - at least they save the weekend, when of course it's packed.
Agree that without the market, the Hilton is in a bit of a desert, particularly in the mornings. Depends on how far one wishes to walk. This may change once the redevelopment is finally completed.

 

[PrezRegan]

Next Hotel Melbourne, Curio Collection by Hilton
Booked: Next level king room city view, upgraded to executive club king room (could select 6th or 14th floor on online check-in)
Cost: $280
Status: Gold

I did the online check-in when I got notified in the app of my upgrade I was pleasantly surprised to get club access from an essentially entry level room. I was able to select a specific room 24hrs out and the app provided a floor plan so I could see exactly where the room was.

On arrival I asked for a late check in which was granted till 12 for free, any later and I have to pay. The receptionist mentioned the upgrade included club access and also reminded me that I could get complimentary breakfast in the restaurant. Very nice!

The whole hotel feels very new and modern, which I love. It's similar to the voco series for IHG (my normal go to chain). The room is spacious with a decent view, massive shower. The gym is large with lots of equipment.


I'm currently in the lounge - they do snacks and drinks from 1700-1900, but it's open 24/7 for coffee and juice. Compared to other lounges like the Intercontinental Melbourne this is outstanding stuff - corn ribs, deli meats, and fresh oysters (!?!?) are all up for selection. On arrival I was asked what drink I want and you can get wine, beer and simple coughtails made to order. The staff circle regularly to offer top ups of drinks too so great service. It's a bit busy in here (it's not a large space) so no pictures of the lounge itself.

For what I paid, this is amazing value and I will definitely consider staying here again. I'm impressed I got this quality given my relatively lowly status - for context I'm platinum and intercontinental ambassador with IHG and the times they have upgraded me to a club room i haven't gotten club access as per the t&C and I also don't get free breakfast. I might be staying at Hilton more often!

 

[Cynicor]

Next Hotel Melbourne, Curio Collection by Hilton
Booked: Next level king room city view, upgraded to executive club king room (could select 6th or 14th floor on online check-in)
Cost: $280
Status: Gold

I did the online check-in when I got notified in the app of my upgrade I was pleasantly surprised to get club access from an essentially entry level room. I was able to select a specific room 24hrs out and the app provided a floor plan so I could see exactly where the room was.

On arrival I asked for a late check in which was granted till 12 for free, any later and I have to pay. The receptionist mentioned the upgrade included club access and also reminded me that I could get complimentary breakfast in the restaurant. Very nice!

The whole hotel feels very new and modern, which I love. It's similar to the voco series for IHG (my normal go to chain). The room is spacious with a decent view, massive shower. The gym is large with lots of equipment.
View attachment 418595View attachment 418596
View attachment 418597
I'm currently in the lounge - they do snacks and drinks from 1700-1900, but it's open 24/7 for coffee and juice. Compared to other lounges like the Intercontinental Melbourne this is outstanding stuff - corn ribs, deli meats, and fresh oysters (!?!?) are all up for selection. On arrival I was asked what drink I want and you can get wine, beer and simple coughtails made to order. The staff circle regularly to offer top ups of drinks too so great service. It's a bit busy in here (it's not a large space) so no pictures of the lounge itself.
View attachment 418598
For what I paid, this is amazing value and I will definitely consider staying here again. I'm impressed I got this quality given my relatively lowly status - for context I'm platinum and intercontinental ambassador with IHG and the times they have upgraded me to a club room i haven't gotten club access as per the t&C and I also don't get free breakfast. I might be staying at Hilton more often!

Hilton are great about not playing that BS game of “we upgraded you to a club room without club access”. I’ve never heard of any Hilton-wide brand hotel doing it.

 

[markis10]

Hilton are great about not playing that BS game of “we upgraded you to a club room without club access”. I’ve never heard of any Hilton-wide brand hotel doing it.

IHG are the worst in that respect, at least they have moved on from the “no benefits of status on award stays” of old.

 

[Daver6]

Hilton are great about not playing that BS game of “we upgraded you to a club room without club access”. I’ve never heard of any Hilton-wide brand hotel doing it.

I concur. If you're upgraded to a club room with Hilton, you get lounge access. Marriott are also guilty of the upgrade without the benefit.

 

[ShrinkWrapped]

Conrad Tokyo

Booked: 1 king city view
Cost: 190,000 HHonors points for 2 nights
Got: 1 kind city view
Status: Gold

Arrived at check in, no upgrade available. Mentioned that it was ‘full’ but could upgrade room the second night. Interestingly there was availability the next room up on the app, but I decided not to bother at this point. Small box of chocolates in the room.

For Tokyo, the Conrad has decently sized rooms. Amenities were reasonable. Full breakfast at Cerise (restaurant) for 2 as a gold member.

Location is at best ‘ok’. It’s in the corner of Shiodome so to/from Shimbashi station takes you a solid 10 minutes for JR/Asakusa/Ginza lines. Yurikamome stop on door stop but only useful if you’re going to Odaiba.

I would probably put it a solid 4/5, primarily let down by location more than anything. That and upgrade shenanigans.

Would I ever pay for it? Absolutely not. Plenty better hotels in a similar price range around town

 

[Springthing]

Hilton Sydney
When: 1 night in December
Booked: King Corner Room
Got: King Corner Room
Status: Diamond

Fun fact: I had this room type booked over a month ago, and a few days before arrival got automated email about an upgrade to a King Executive, which as we all know is really just the same same but on higher level. The night before, I checked the going room rate out of interest, and it was quite a bit cheaper than my rate from over a month ago which is highly unusual especially for a Saturday night. Anyway, as logic would suggest, I cancelled the original booking, and rebooked at the cheaper rate. No automate upgrade to the room type over night, messaged them in the app for a possible upgrade the day of the stay, and was promptly advised the best they could do was a King Corner room (which I already had!!). Needless to say there were still bookable room types in high categories. But that's been my consistent experience with this particular hotel. Unless its automated, you're lucky to score them.

Ps. And for anyone who has stayed recently, what were they thinking with the new exec lounge!? What a coughe decision. They had an amazing spacious lounge with excellent city views, and now it's a windowless pokey dungeon, that on this particular night was completely overcrowded and the food and bev offering was boardline embarrassing, compared to the previous lounge set up.

Rant over

 

[DC3]

Hilton Sydney

Ps. And for anyone who has stayed recently, what were they thinking with the new exec lounge!? What a coughe decision. They had an amazing spacious lounge with excellent city views, and now it's a windowless pokey dungeon, that on this particular night was completely overcrowded and the food and bev offering was boardline embarrassing, compared to the previous lounge set up.

I haven’t stayed there for some time. So, the EL has been relocated downstairs somewhere?

 

[Princess Fiona]

Hilton Sydney
When: 1 night in December
Booked: King Corner Room
Got: King Corner Room
Status: Diamond

Fun fact: I had this room type booked over a month ago, and a few days before arrival got automated email about an upgrade to a King Executive, which as we all know is really just the same same but on higher level. The night before, I checked the going room rate out of interest, and it was quite a bit cheaper than my rate from over a month ago which is highly unusual especially for a Saturday night. Anyway, as logic would suggest, I cancelled the original booking, and rebooked at the cheaper rate. No automate upgrade to the room type over night, messaged them in the app for a possible upgrade the day of the stay, and was promptly advised the best they could do was a King Corner room (which I already had!!). Needless to say there were still bookable room types in high categories. But that's been my consistent experience with this particular hotel. Unless its automated, you're lucky to score them.

Ps. And for anyone who has stayed recently, what were they thinking with the new exec lounge!? What a coughe decision. They had an amazing spacious lounge with excellent city views, and now it's a windowless pokey dungeon, that on this particular night was completely overcrowded and the food and bev offering was boardline embarrassing, compared to the previous lounge set up.

Rant over

Yeh completely agree about the Exec lounge relocation. When I was there they were taking names outside and making us wait for tables.

On the upside at least the wine is self pour now.

 

[Springthing]

I haven’t stayed there for some time. So, the EL has been relocated downstairs somewhere?

Yes it's a new space on level 1. Looks all shiny and modern but is probably a 3rd of the size of the original space. When I was leaving I could see they'd even set up temporary tables and chairs outside the lounge as an overflow area! But as Princess Fiona mentioned about the only plus is the staffed bar is gone (due to lack of space no doubt) and it's self-serve.

I actually asked was this a temp location while they 'revamp' the original lounge, and the reply was, 'no they're turning that space into new premium rooms'...

 

[serfty]

I just received mine this morning for Gold (as HH Diamond). I wonder if frequency of stays in the US makes a difference? Mine are probably 75%+.

I won't be participating.

Gold - offered silver. I too won't be participating.