Muppet501st
Established Member
- Joined
- Aug 22, 2015
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Property: Sebel Quay West Suites Sydney
Status: Accor Plus -Diamond
Room booked: Stayplus benefit
Room upgraded/type: no
Rate: $450
Early check in/late out: Wasn't required
Welcome drink: Yes x 2
Welcome gift: Wine and sweets
So I’d originally booked the Harbour Rocks Hotel Syd using my Stay plus night. Being a Saturday night and CNY, where pretty fortunate to have found a room in the Rocks area. And leaving on a cruise the next day, being the reason for choosing that area. Fast forward to early January, it was announced that the Harbour rocks were leaving the Accor group and any booking using points towards payment wouldn’t be honoured. Since I hadn’t used any points and my booking showed a zero $ owing on the stay I contacted Accor + and the best they could do was cancel and return the stay plus night or an Ibis in the city. Yeah, nah. I ended up sending emails to the All Australia and pacific Co, CEO etc. I had 1 email reply from the Sarah Derry’s assistant saying they had successfully moved my booking to the Sebel. So happy with outcome.
The hotel is nice, and the view from the observation deck is great.
Status: Accor Plus -Diamond
Room booked: Stayplus benefit
Room upgraded/type: no
Rate: $450
Early check in/late out: Wasn't required
Welcome drink: Yes x 2
Welcome gift: Wine and sweets
So I’d originally booked the Harbour Rocks Hotel Syd using my Stay plus night. Being a Saturday night and CNY, where pretty fortunate to have found a room in the Rocks area. And leaving on a cruise the next day, being the reason for choosing that area. Fast forward to early January, it was announced that the Harbour rocks were leaving the Accor group and any booking using points towards payment wouldn’t be honoured. Since I hadn’t used any points and my booking showed a zero $ owing on the stay I contacted Accor + and the best they could do was cancel and return the stay plus night or an Ibis in the city. Yeah, nah. I ended up sending emails to the All Australia and pacific Co, CEO etc. I had 1 email reply from the Sarah Derry’s assistant saying they had successfully moved my booking to the Sebel. So happy with outcome.
The hotel is nice, and the view from the observation deck is great.