How does Accor treat you as an Elite guest?

[jase05]

Property: Banyan Tree Kuala Lumpur
Status: Accor Plus Diamond
Room booked: Signature Sky retreat
Room upgraded/type: Yes, Sky Suite
Rate: $520p/n, upgraded room was going for $1035p/n
Free internet: Yes
Free Breakfast: Yes
Early check in/late out: Not required
Welcome drink: Yes, 4 digital for pretty much anything. Used them for coughtails at Vertigo
Welcome gift: Yes, bit tight but a delicious dessert and 4 beers.

Another excellent 2 night stay here and once again the service was great. Upgraded to the brilliant Sky Suite which gives great views of the city. Used our welcome drinks at Vertigo which offers amazing rooftop views. Breakfast was fantastic, smallish buffet but could choose as much as you wanted from the menu. Had a great Beef Rendang on the outdoor terrace. Prompt check in and check out and staff were impeccable for whole stay. Will definitely be back.

Post automatically merged: Today at 5:46 PM

Vertigo bar

 

[jase05]

Property: Pullman Legian Beach
Status: Accor Plus Diamond
Room booked: 2x Premium Deluxe Ocean view rooms
Room upgraded/type: No
Rate: $196p/n each room
Free internet: Yes
Free Breakfast: Yes
Early check in/late out: Automatic 3pm check out granted
Welcome drink: Yes, 4 digital plus given another 10x drinks vouchers at check in. Used at the pool bars
Welcome gift: Yes, small cake and nuts plate plus 2 bottles of Bali cider

Booked this property for 3 nights against better judgement as we had a large group on holidays together and moving into a Villa together once everyone arrived. We were all coming over at different times and at the suggestion of some others we booked this property. I will start with the positives and that is the room views are pretty darn good and the staff were mostly great. Large breakfast areas with not a bad spread. The property itself isn’t too bad with some decent pools and bars. Now the negatives. Check in is at 3pm and we arrived just before 3pm to be told our rooms weren’t ready yet. OK no problems I’ll have a drink at the bar and relax. Room was finally ready at 4:45pm which is quite frankly pretty poor. No upgrade offered as a Diamond and told hotel is full for school holidays but was offered 10x drinks vouchers as a sweetener for being a Diamond member. Welcome gift was a bit average but no problem with that. Room whilst offering great views and having a decent cooling system had beds that were harder than the floor and absolutely uncomfortable to the point one night I grabbed extra towels from housekeeping to use as padding. Being located right on Legian beach meant that very little sleep was had on any night as the soundproofing is substandard and the constant fireworks and motorbikes throughout the night made sleeping impossible.
Was very happy to get out of there and into our Villa and definitely won’t be returning to this property. Will be giving suitable feedback to management on the stay

 

[Zanzaid]

Property: Pullman Legian Beach
Status: Accor Plus Diamond
Room booked: 2x Premium Deluxe Ocean view rooms
Room upgraded/type: No
Rate: $196p/n each room
Free internet: Yes
Free Breakfast: Yes
Early check in/late out: Automatic 3pm check out granted
Welcome drink: Yes, 4 digital plus given another 10x drinks vouchers at check in. Used at the pool bars
Welcome gift: Yes, small cake and nuts plate plus 2 bottles of Bali cider

Booked this property for 3 nights against better judgement as we had a large group on holidays together and moving into a Villa together once everyone arrived. We were all coming over at different times and at the suggestion of some others we booked this property. I will start with the positives and that is the room views are pretty darn good and the staff were mostly great. Large breakfast areas with not a bad spread. The property itself isn’t too bad with some decent pools and bars. Now the negatives. Check in is at 3pm and we arrived just before 3pm to be told our rooms weren’t ready yet. OK no problems I’ll have a drink at the bar and relax. Room was finally ready at 4:45pm which is quite frankly pretty poor. No upgrade offered as a Diamond and told hotel is full for school holidays but was offered 10x drinks vouchers as a sweetener for being a Diamond member. Welcome gift was a bit average but no problem with that. Room whilst offering great views and having a decent cooling system had beds that were harder than the floor and absolutely uncomfortable to the point one night I grabbed extra towels from housekeeping to use as padding. Being located right on Legian beach meant that very little sleep was had on any night as the soundproofing is substandard and the constant fireworks and motorbikes throughout the night made sleeping impossible.
Was very happy to get out of there and into our Villa and definitely won’t be returning to this property. Will be giving suitable feedback to management on the stay
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Glad you found some positives in the stay but your mention of the noise and rock hard bed is certainly making me questioning my stay later this month, again, although i didn't book this room so maybe i'll get lucky in the back corner. My thinking was to book somewhere sort of central to keep it easy but not if we can't sleep well for the 5 nights. Thanks for the review!