How does Accor treat you as an Elite guest?

[M@rcoPolo]

BTW, anyone stayed here?

I did and loved it - brand new hotel, great restaurant, awesome Accor Platinum recognition. Obviously far from the centre of New Delhi but only a short Metro ride away. You'll love it.

 

[ksthommo]

Property: Sofitel Brisbane
Status: Platinum
Room booked: King Bed, City View
Room upgraded/type: Not really, same room on club level.
Rate: Work Paid
Free internet: Yes
Welcome drink: 2 Vouchers.
Early check in/late out: Not Required
VIP treatment: On check in, was informed there will be something placed in my room later on.
Didn't turn up, after enquiring, received a huge bottle of Mount Franklin and a small cake.
Access to executive lounge (if existing): Yes
Additional care: Nil

 

[kremin]

Property: Park Lane Hong Kong
Status: Plat
Booked: Superior King
Received: Executive King
Rate: Cheapest advance purchase
Welcome: 1 drink. Fruit platter and welcome note in room
Early/Late checkout. Not required. Express checkout used
VIP treatment. Staff are awesome. After first visit to the exec lounge, they knew my name & room number & would stop by for a chat. Doorman saw me getting off the airport bus & remembered me from my last visit in June.
Other: New exec lounge now open. Very funky & modern. Reasonable canape selection at night. Hot breakfast is now Cook to order ( free ). Also roof restaurant & Bar now open but I didn't visit

 

[kremin]

Property: Sofitel Ponte 16, Macau
Status: Plat +
Booked: Superior King
Received: King Suite
Rate: Cheapest advance purchase
Welcome: In room, bottle of Red, box of macaroons, Fruit plate, box of mini chocolate cakes, gift box of le occtaine (?) Products ( I thought the supplied French Brand in the bathroom was just as good so I saved for a gift )
Early/late checkout. Not required. Had to leave at 5.30am when they heard thus I was offered complimentary room service breakfast to MOP$400 ( about AUD$65 ) which was greatly appreciated.
VIP treatment: 20℅ off restaurant s & spa. Exec lounge is fantastic. Great view and an amazing selection of food throughout the day. Variety of Evening coughtails made for you if you couldn't be bothered yourself. I didn't eat anywhere'else which is probably a shame..
Other: 5 mins walk to tbe old town, free shuttle from Ferry. Great Plat recognition overall and a well thought out property. Sports Bar downstairs that did a nightly 5 hours all you can drink offer

 

[SMJ]

Property: MGallery The Reef House Palm Cove
Status: Accor Plus Platinum
Room Booked: 2 Bedroom Spa Apartment
Room upgrade: Not available
Rate: Flexible Rate
Free internet: Yes
Welcome drinks: Yes, 1
Early check in / late out: Yes to 5pm, not required though
VIP treatment: Bottled water provided in room and replenished each day, handwritten card from GM and bag with chocolates and bath salts provided in room
Additional care/notes: Friendly staff

 

[24601]

Property: Novotel Sydney Manly Pacific
Status: Silver
Room Booked: Superior Room District view 2 Queen Beds
Room upgrade: No
Rate: Bed & Breakfast Rate
Free internet: Yes
Welcome drinks: Yes, 1
Early check in / late out: Yes 2pm check out
VIP treatment: Bottled water in room, welcome letter, invite to drinks and canapes function (not used)
Additional care/notes: Efficient and friendly staff; express checkout available (and used).

 

[puppysparkes]

Property: Pullman Hyde Park, Sydney


Room booked: Twin double


Room upgraded/type: Yes - Executive floor on level 21


Rate: Advance purchase


Free internet: Yes


Welcome drink: Two vouchers for the bar


Early check in/late out: Late check of 1pm


VIP treatment: Loyalty recognised


Access to executive lounge (if existing): Yes


Additional care: Yes - A large bottle of Evian water, babybert, crackers and nuts in the room.


General comments: As mentioned by M@rcopolo, the executive lounge is tiny and we waited for five minutes to get a seat. Unfortunately the lounge was woefully understaffed with a single staff member doing her best to cope. She finally got some assistance to clear tables. I’ve drafted a letter to the GM concerning understaffing and unnecessary stress placed on that particular staff member.


Once the executive lounge closed we wandered downstairs and met a fantastic barman by the name of Paul. He was excellent and made an excellent mojito and long island ice tea.


Overall it was a pleasant stay.

 

[feezable]

Property: Sofitel Brisbane
Status: Accor Plus Gold (was waiting for points to post to become Platinum)
Room Booked: Superior 2 doubles
Room upgrade: Not available
Lounge access: No
Rate: Wintercation
Free internet: Yes
Welcome drinks: Yes, 1
Early check in / late out: not offered
VIP treatment: Bottled water provided in room, small boxed cake
Additional care/notes: The hotel was fully booked as our stay was the last night of the Brisbane Festival and Riverfire was on, staff were very busy and there was little acknowledgement of status at check-in.

 

[feezable]

Property: Sofitel Wentworth, Sydney
Status: Accor Plus Platinum
Room booked: Superior 2 doubles
Room upgraded/type: No - but we wanted the 2 doubles
Lounge access: Yes
Rate: Wintercation
Free internet: Yes
Welcome drink: Two vouchers for the bar
Early check in/late out: Late check of 12pm
VIP treatment: Loyalty recognised
Access to executive lounge (if existing): Yes
Additional care: Yes - 2 bottles of water in room, a letter with a choice of points or various treats as a loyalty reward - I chose a cheese plate and bottle of wine, the cheese plate was great and much more than expected, the wine I am yet to open. Friendly staff
General comments: Lounge access was great, and as a newbie it was like experiencing J for the first time. Lounge staff were fabulous, the food selection was very good (not excellent).The lounge is large and was quite busy on Saturday night, but staff were still very attentive and kept refilling my glass. We used the lounge several times as we spent most of Saturday at the hotel, at times we were the only people in there. I felt like a valued customer for the whole stay.

 

[kremin]

Property: Sofitel Brisbane Central
Status: Plat +
Booked: Superior King advance purchase
Received: Executive King, club floor. Very nice view.
Welcome: Letter at checkin with 2 x drink vouchers.
Late checkout: Asked for 1.30, no problem
VIP treatment: Thanked at checkin. Exec lounge access. .
Other: I liked the Exec lounge ( Seems New ). Very big & great views. Brekkie was basic but good with hot options. Evening canapes fairly basic but OK. I think I am spoiled with Asia Exec lounge offerings. I would go back there again. Good location to most of Central Brisbane once you work out the shortcuts

 

[24601]

Property: Novotel Sydney Rockford
Status: Gold
Room booked: King Bed, standard
Room upgraded/type: No
Rate: Advance Saver
Free internet: Yes
Welcome drink: Voucher.
Early check in/late out: Not Required
VIP treatment: None. First time checking in as Gold. First time in memory NOT thanked.
Other: the room and, as far as I could tell, at least half of the 6th floor absolutely stank of damp and mildew. With aircon on full in the room couldn't smell it, but otherwise yuck. I shan't stay at this property again, unless the price is close to zero. Pity as the location is quite good. There are several other Accors very close by however, not to mention other, possibly cleaner, brands of hotel.

 

[trippin_the_rift]

Property: Sofitel Ponte 16, Macau
Status: Plat +
Booked: Superior King
Received: King Suite
Rate: Cheapest advance purchase
Welcome: In room, bottle of Red, box of macaroons, Fruit plate, box of mini chocolate cakes, gift box of le occtaine (?) Products ( I thought the supplied French Brand in the bathroom was just as good so I saved for a gift )
Early/late checkout. Not required. Had to leave at 5.30am when they heard thus I was offered complimentary room service breakfast to MOP$400 ( about AUD$65 ) which was greatly appreciated.
VIP treatment: 20℅ off restaurant s & spa. Exec lounge is fantastic. Great view and an amazing selection of food throughout the day. Variety of Evening coughtails made for you if you couldn't be bothered yourself. I didn't eat anywhere'else which is probably a shame..
Other: 5 mins walk to tbe old town, free shuttle from Ferry. Great Plat recognition overall and a well thought out property. Sports Bar downstairs that did a nightly 5 hours all you can drink offer 

Had the exact same treatment and gifts this past weekend.
I had booked 2 rooms, and they didn't want to extend Plat benefits on both rooms.

Main restaurant al le cart food is very bland and overpriced. Buffet is fine.

 

[RooFlyer]

Two stays in past week; very much the same.

Property: Sebel Launceston
Status: Platinum
Room booked: A specific room, a suite, due to quiet-ness
Room upgraded/type: No (not wanted)
Rate: Regular, pay-on-departure (booked by phone direct to hotel)
Free internet: Yes
Welcome drink: Voucher.
Early check in/late out: Not offered, not required
VIP treatment: Was able to book specific room and have it guaranteed - 'not to be moved' in booking. Free internet (otherwise paid); a piece of fudge and bottle of water and welcome note in room.

 

[defurax]

Deleted...apparently I can't read...

 

[Peter78]

Property: Park Lane Hong Kong (Pullman)
Status: Accor Plus Gold
Room booked: Classic Queen room
Room upgraded/type: yes, to Deluxe Queen room
Rate: members' private sale (50% off)
Free internet: yes, fast and hassle-free
Welcome drink: three vouchers (stayed three nights so probably one for each night)
Early check in/late out: room ready when we arrived at 9.00am. Late checkout at 4.00pm no problem
VIP treatment: fruit platter and welcome note. Water in room replenished daily but this might be standard
Other: great location and awesome service, several staff members remembered name and room number and asked several times whether everything was okay. Most tennis players participating in that week's tournament in Victoria Park (just opposite) stayed in the hotel, including Angelique Kerber, Venus Williams and a few other well-known players. Overall a very satisfying stay.

 

[gwilli1]

Property: Pullman Sydney Airport
Status: Silver
Room booked: Superior Room
Room upgraded/type: Yes . Premium Superior Room
Rate: Members Red Hot Rooms
Free internet: Yes
Welcome drink: Voucher.
Early check in/late out: Not Required
Other:Room still had a New Type smell to it , Very clean , Modern , View out to the East. Not overly busy . Room service punctual . Didn't eat at the restaurant for Breakfast or Dinner

 

[RooFlyer]

Property: Novotel Canberra
Status: Platinum
Room booked: Standard Queen
Room upgraded/type: Yes, apartment on high floor
Rate: Members red hot deals
Free internet: Yes - VERY fast (>50MB/s download by Oookla test)
Welcome drink: Voucher.
Early check in/late out: not required
VIP treatment: Was texted by the GM with pre arrival welcome and offer of help (not a Robot .. I conducted a conversation with whoever was behind the text machine); two bottles of James Squire pilsener and bag of Nobbys Nuts, bottle of water.

Central hotel, all round good feel. A bit noisy facing the street.

 

[OzEire]

Pullman Melbourne Albert Park
Platinum Le Club member and many times return guest
Got the room I booked but appreciated lounge access due to Plat status.
Complimentary water and sweet plate (red velvet lamington).
Not my favourite Pullman in Melbourne but nicely appointed and comfortable. Lounge has Drinks and basic canapés in the evening, continental breakfast in the morning.
Seriously lacking for business travellers, I was told the PC in the lounge was "just for show" and lounge/meeting room wifi is weak and drops-out quite often...but I should use the iMac in the lobby- hmm, not quite as comfortable or private as the lounge

 

[24601]

Property: Mercure Sydney
Status: Gold
Room booked: Standard room 2x double beds
Room upgraded/type: Yes. Privilege room 1x king bed, higher floor
Rate: Advance saver
Free internet: Yes
Welcome drink: Vouchers x2
Early check in/late out: Late check out offered but not needed
VIP treatment: Upgrade, free internet (otherwise paid); 2x pieces of fudge, extra free bottle of bottle of water and welcome letter on arrival.

Other notes: Was staying for work. Sadly the wifi was so bad (glacially slow, frequent drop outs) that it made working very difficult. For this reason, sadly, I don't see this hotel being a viable option again (this was my first time trying this one). It was fine in other respects. I'm running out of mid-range Accors in Sydney southern CBD: Wifi at Mercure is rubbish; Rockford stinks, Darling Harbour usually cruelly overpriced. Pity.

 

[Haplo]

Property: Sofitel Melbourne
Status: Platinum Plus
Room booked: Classic room
Room upgraded/type: One level to deluxe room
Rate: BAR + accor plus free night (didnt want to risk the $100 amex cashback with half yearly sale)
Free internet: Yes
Welcome drink: No
Early check in/late out: Checked in at 12pm, check out at 2pm
VIP treatment: Free internet, bottle of water, fruit platter and pieces of chocolate
Other: I was expecting the welcome drinks voucher but was told since I got complimentary access to club sofitel it is covered by the evening drinks and canapes (kinda makes sense). It is the only sofitel where they serve light lunch consists of salad, bread with dip and cold cut meats. Club lounge staff very attentive in giving guidance on places to visit. Used with the $100 cash back with Amex so got a really good deal.