Property: Sofitel on Collins
Status: Plat
Room Booked: Classic King
Room upgraded: Luxury King
Rate: Package inc parking and breakfast $355
Free Internet: Yes (standard)
Welcome Drink: Yes, voucher for two coughtails plus canapes
Early check in/late out: long story/not required
VIP Treatment: Nothing.
Bit of a rant here so bear with me. Trip away with the wife for wedding anniversary booked the Sofitel as something special. arrived at Hotel at 2pm, no room available. no problem went up to lounge and had a coffee and waited for phone call. While in the lounge we were asked by one of the staff if we would like him to check on the progress of the room, he never came back to us. after an hour we decided to go down and ask at reception for our room and if no room yet we would go for a walk in the city. at reception again we were told no room ready but happy to call us when available, they checked my mobile number with me and we set off. we arrived back at the hotel just on 5pm, no phone call while we were gone but on checking with reception our room was ready. we had left our bags when we attempted to check in at 2pm, so we naturally asked for them to be sent up to our room. On arriving to our room we found a staff member in the last stages of replacing the fridge in the room and this point we stopped caring so took a seat while he finished the job in front of us. Nothing in the room as recognition of plat status like most hotels, even if its a couple of bottles of water its nice to be recognized. after waiting around 30 minutes for bags i rang the concierge to follow up on our bags, gave her the tag number and waited some more. after another 25 minutes i decided to go down to reception but being busy i thought id check the luggage storage area (at valet parking) and found our 3 bags still sitting there. at this point i probably gave the 2 guys working more attitude than i should have, they claimed they hadn't been sent the request but took the bags myself up to the room. from this point we enjoyed our stay but the process of trying to get our room and luggage luggage in it taking almost 4 hours, tainted what was supposed to be a nice night away. got myself primed to rip into staff on checking out and got the trainee who had his supervisor hovering on his shoulder, couldn't do it to him just just smiled and nodded when he asked if we had a nice stay.
one small win was the drinks voucher we were given at check in (third time) was for two coughtails and a plate of canapes in the hotel bar.
i understand things go wrong but looking for feedback to see how outraged i should have been, and how else i should have handled it.
