How does Accor treat you as an Elite guest?

[ksthommo]

Property: Novotel Manado Golf Resort & Convention Centre
Status: Platinum
Room booked: Superior Room with King Bed
Room upgraded/type: Suite.
Rate: Private Sale
Free internet: Yes
Welcome drink: 2 Vouchers, note only offered non alcoholic drinks.
Early check in/late out: Not Required
VIP treatment: Nothing.
Access to executive lounge (if existing): N/A
Additional care: Nil
General comments: Had to request room upgrade. Email after departure stated
that they didn't have my membership number on file. Booking was done on
the accor website. Had the slowest taxi driver from the hotel to Manado Airport
early in the morning.

 

[ksthommo]

Property: The Royal Surakarta Heritage Solo - MGallery Collection
Status: Platinum
Room booked: Superior Room with King Bed
Room upgraded/type: Deluxe or Executive Corner Room, not sure which one, it was big.
Rate: Private Sale
Free internet: Yes
Welcome drink: 2 Vouchers.
Early check in/late out: Not Required.
VIP treatment: Welcome Letter & Fruit Platter.
Access to executive lounge (if existing): N/A
Additional care: Nil
General comments: Nice hotel in need of some maintenance in the rooms.
Room rate is good value.

 

[ksthommo]

Property: The Phoenix Hotel Yogyakarta - MGallery Collection
Status: Platinum
Room booked: Superior Heritage 1 Queen Size Bed
Room upgraded/type: No upgrade, checked online hotel was booked out first night we checked in.
Rate: Private Sale
Free internet: Yes
Welcome drink: 2 Vouchers.
Early check in/late out: Not Required.
VIP treatment: Welcome Letter & Fruit Platter.
Access to executive lounge (if existing): N/A
Additional care: Nil
General comments: Great historical hotel, love staying there.
Breakfast is one of champions.

 

[waflyer]

Property: Sofitel Fiji Resort and Spa
Status: Gold (and Accor Plus)
Room Booked: Superior Oceanside Room (2x queenbeds)
Rate: One night Accor Plus free night, 2 nights Members advance rate with 32.5% off sale
Room Upgrade: Yes, to Luxury Oceanside Room (king), though without Waitui Beach Club Access (which is normally included for the Luxury rooms)
Free Internet: Yes, though wifi was relatively slow (faster paid options available)
Welcome Drinks: Yes, voucher said for only one person, though was redeemed for 2 drinks (1 each)
Early / Late checkin / out: Yes 7am checkin given, late check out also offerred, but not required.
VIP treatment: Complimentary breakfast included each day, bottle of wine on arrival, invite to sunset drinks and nibbles with Sofitel management staff (we attended and there was around 10 couples and about 5 or 6 staff)
Access to executive lounge (if existing): Paid access to Waitui Club of 89 FJD / person / day. We used this for one day and included access to adults only pool, light lunch and a coughtail hour (where the alcohol was very free flowing!)
Additional care: Nil
General comments: Nice resort in touristy area (Denarau Island). Bathroom set-up was a bit different, with small room containing shower and toilet, with sink outside the bathroom in a kind of shared bathroom / kitchen area.

 

[rfur78]

Property: Novotel Geelong
Status: Platinum
Room booked: Std king room
Room upgraded/type: superior king with bay view
Rate: Winter offer (inc BF)
Free internet: Yes
Welcome drink: 1 only
Early check in/late out: Not Required
VIP treatment: single bottle of water first night
Access to executive lounge (if existing): N/A
Additional care: Nil
General comments: last few stays here have always been given a nice room with bay views. haven't managed a suite to date. may book a higher room type next time and see what happens. as far a status recognition both mecure and pullman properties seem to do it better in australia (maybe ive had a bad run).

 

[gaz0303]

Property: Pullman Port Douglas Sea Temple

Room booked: 2 Bdr - corporate conference package

Room upgraded/type: no - but they didn't have my details prior to arrival

Rate: corporate conference package

Free internet: Yes

Welcome drink: Yes - bottle white wine, 2 vouchers

Early check in/late out: late check out

VIP treatment: yes - drinks function

Access to executive lounge (if existing): n/a

Additional care:

General comments: great rooms and staff, I should return with family.

 

[gaz0303]

Property: Mecure Sydney International Airport

Room booked: basic room

Room upgraded/type: no - corporate TA booking registered in my Accor app, but didn't trigger status alert with hotel. Told in future to call prior to arrival and provide details.

Rate: pre-paid

Free internet: Yes

Welcome drink: Yes - 1 voucher

Early check in/late out: n/a

VIP treatment: nope

Access to executive lounge (if existing): n/a

Additional care:

General comments: The bus transfer driver was the best staff member - put him behind the counter

 

[peanutz]

Property: SO Sofitel Bangkok
Status: Platinum
Room booked: So Cozy (superior)
Room upgraded/type: So Comfy (deluxe) corner room
Rate: Amex Platinum member rate x 1 night (so cozy) + Stay Plus (free night) x 1 night (so cozy)
Free internet: Yes
Welcome drink: 1 only
Early check in/late out: checked in around 10 a.m. checked out at 3 p.m.
VIP treatment: check in at club level
Access to executive lounge (if existing): yes
Additional care: probably, not sure as never stayed there previously. I emailed the hotel and requested an early check-in which wasn't confirmed and they gave me a rate (~ THB5000) for early check-in which I ignored and turned up early. Upon inquiring about room upgrade, staff said I wasn't entitled even I am a Platinum member as I didn't book with the hotel directly so I mentioned that I got Amex Travel to book the first night for me and booked the second night directly with Accor using Stay Plus benefit. Note: I couldn't book the first night using Stay Plus probably being Saturday night with higher rate. This staff then checked my booking again and decided to swap the booking around, took me to the member lounge for check in and upgrade the room for both nights
General comments: Nice view of Lumpini park, nice hotel with good breakfast. Swimming pool and gym are a bit crowded.
​

 

[peanutz]

Property: Pullman G Bangkok
Status: Platinum
VIP treatment: I guess so. We, a party of 4, turned up on a Saturday night at their popular rooftop wine bar/restaurant without a reservation and were informed that we couldn't get in as they were fully booked. I then tried my luck and asked if there was a reserved table for their Platinum member of which the staff initially said no. However, she did some more checking and gave us a table and moved us to a much better table later on.
​

 

[waflyer]

Property: Sofitel Beirut Le Gabriel
Status: Gold (and Accor Plus)
Room Booked: Luxury Room
Rate: Indulge yourself with 20% off on your Summer stay
Room Upgrade: No
Free Internet: Yes
Welcome Drinks: Yes, voucher for 2 drinks
Early / Late checkin / out: Yes late checkout at around 3:30pm
VIP treatment: Fruit bowl, 2x plates of Lebanese sweets and bottled water
Access to executive lounge (if existing): N/A
Additional care: Nil
General comments: Very nice boutique hotel, reasonable walk into city centre.

 

[gaz0303]

Property: Novotel Canberra

Room booked: Standard 2x double bed

Room upgraded/type: no

Rate: Fully flexible

Free internet: Yes

Welcome drink: Drink voucher, bottle of water

Early check in/late out: N/A

VIP treatment: nope

Access to executive lounge (if existing): n/a

Additional care: QF left my bag in SYD, provided shaver/toothbrush

General comments: A rather depressing place. Room stunk of cleaning products. Ill be trying elsewhere next time. Some nice food within 5 minute walk.

 

[HeavyElectricity]

Property: Sofitel Auckland Viaduct Harbour

Status: Gold + Accor Plus

Room booked: Superior Room, 1 King or Queen Bed, City Views

Room upgraded/type: Yes - better room with internal water feature view

Rate: Members Private Sale - 50% off

Free internet: Yes (fantastic speed)

Welcome drink: Yes - two drinks vouchers for the bar/cafe.

Early check in/late out: Yes - early 6.30am check-in, and late 4pm check-out.

VIP treatment: Macaroons and chocolate delivered to room. Bottle of water and a chocolate each night as part of the turn-down service.

Access to executive lounge (if existing): No - not even sure if there is one at this location.


Was very impressed with the hotel - wouldn't hesitate to stay there again when in Auckland. Staff were fantastic, and room/bathroom was great.

 

[HeavyElectricity]

Property: Novotel Buenos Aires

Status: Gold + Accor Plus

Room booked: Superior Room with a queen-size bed

Room upgraded/type: Nope, and not mentioned

Rate: Advance Saver

Free internet: Yes

Welcome drink: Yes - a voucher for the bar.

Early check in/late out: No, early check-in not required. Requested for late check-out and was told I'd have to ask on the day I wished to leave.

VIP treatment: Nothing.

Access to executive lounge (if existing): No - not even sure if there is one at this location.

 

[RooFlyer]

Property: Novotel Buenos Aires

Status: Gold + Accor Plus

Room booked: Superior Room with a queen-size bed

Room upgraded/type: Nope, and not mentioned

Rate: Advance Saver

Free internet: Yes

Welcome drink: Yes - a voucher for the bar.

Early check in/late out: No, early check-in not required. Requested for late check-out and was told I'd have to ask on the day I wished to leave.

VIP treatment: Nothing.

Access to executive lounge (if existing): No - not even sure if there is one at this location.

I stayed there a bit over a year ago as a gold, and had much the same experience. There is no exec lounge.

 

[fitzy]

Tonight was my 50th stay at the Sebel in Launceston and they gave me a very nice bottle of wine as a gift. A great hotel with fantastic staff.

 

[feezable]

Property: Pullman Sydney Airport

Status: Gold + Accor Plus (this stay tips me over to Platinum)

Room booked: Superior Room with 2 doubles

Room upgraded/type: Yes to Executive floor. I mentioned that I would be platinum after this stay and the check in person changed my reservation to allow executive lounge access

Rate: Redhot deal

Free internet: Yes

Welcome drink: Yes - a voucher for the bar. Plus small plate of chocs and bottle of water

Early check in/late out: No, early check-in not required.

VIP treatment: as above.

Access to executive lounge (if existing): Yes
smallish lounge with limited choices, but comfortable and great staff

Comments: I really enjoyed my stay at this hotel and it was excellent value with the redhot deal. I will definitely stay again when I need an airport hotel

 

[24601]

Property: Novotel Sydney Rockford


Status: Silver


Room booked: Standard room, 1 kind bed


Room upgraded/type: No


Rate: Advance Saver


Free internet: Yes


Welcome drink: Yes - drinks voucher


Early check in/late out: Available but not required


VIP treatment: Welcomed as Silver and thanked. Free bottle of water in room.


Access to executive lounge (if existing): N/a

 

[RooFlyer]

Tonight was my 50th stay at the Sebel in Launceston and they gave me a very nice bottle of wine as a gift. A great hotel with fantastic staff.

50!

I'm doing my first in a few weeks. With the phone application and the web site mis-behaving (as usual) I called to make a booking. Very nice reservation agent, secured (I hope) me a room on the back of the hotel away from the influence of the chiming clock! (Again, I hope!)

 

[HeavyElectricity]

Property: Mercure Madrid Centro

Status: Gold + Accor Plus

Room booked: Single room

Room upgraded/type: Nothing (although I was in one of 4 rooms which had an outside patio - could have been an upgrade, but if it was it wasn't mentioned)

Rate: Ready to Visit

Free internet: Yes (but free for all guests anyway)

Welcome drink: Nothing

Early check in/late out: Nothing

VIP treatment: Nothing

Access to executive lounge (if existing): n/a

 

[RooFlyer]

Planning a visit to Pullman Aerocity (New Delhi airport) in December; Accor plat.

Check-in would be regular time (ie afternoon of day 1) but I have a flight leaving at 1:30AM in day 3. They have a rate for "24 Hours" which may have been OK if I checked in late (I'd want departure about 10 or 11 PM on day 2) but looking at the T&Cs, somewhat bizarrely I find that this rate has normal check-in/out times and the only difference appears to be that breakfast is included (its about $40 more than regular members rate).

So I e-mailed them to ask what they could do for me for a 1.3 day stay, checking out late evening.

Pretty promptly they came back with a rate including breakfast about $25 over the 'members 24 rate', with guaranteed room upgrade and check-out at 10:30pm (and airport transfers, which I won't need). I could have booked the set '24 hour' rate and I should get the upgrade anyway and I might have begged a late check-out to maybe 5pm. But I'm pretty happy paying the little bit extra with the upgrade and super-late check-out locked in.

BTW, anyone stayed here?