How does Accor treat you as an Elite guest?

[zig]

Property: Sofitel Melbourne
Status : Platinum
Booked: Classic King
Room Upgrade: Deluxe Corner Room
Rate : Advance Purchase members rate
Lounge access : Yes
Internet : free
Checkin- early granted/ late not required
Welcome Drink: 1
VIP treatment : Welcome card, fruit plate, hazelnut biscuits, 2x bottles of water

 

[HeavyElectricity]

Property: Sofitel Fiji Resort and Spa

Status: Gold + Accor Plus

Room booked: Luxury Room, Beach Club Access, 1 King Size Bed, Oceanside

Room upgraded/type: Yes* - suite (see comments below)

Rate: Enjoy the Asia Pacific Sale for Members - Enjoy 50% off your stay

Free internet: Yes

Welcome drink: Yes - 2 small bottles of water every day, and a bottle of wine delivered with room service on the third night (see comments below)

Early check in/late out: One hour late check-out

General comments:

A nice resort - the first resort I've properly stayed at. The beach club is a much welcome respite from the more hectic and noisy family pool area. Staff were friendly and helpful. Food was of pretty good quality, and with the Accor Plus discount, not too pricey.

I had two main niggles with the stay however:

The first is that, if given a choice, I'm not sure I would have accepted the room upgrade - especially if the differences from it and the room originally chosen were described to me. The suite, although very nice, was located nearly as far away from the Beach Club as possible, and therefore smack-bang in the middle of the family zoned accommodation area. One of the reasons for booking the original room choice was to be in the 'adults only' section of the resort. Didn't really feel comfortable using the 'balcony' spa - with being on the ground floor it was very exposed to everyone walking by (my Accor booking preferences request a high floor).

The second is that although the complementary bottle of wine was very welcome, addressing it with a personal note to "Mr & Mrs Sludge321" seemed a bit of an assumption (My feelings say probably 95% innocent assumption, 5% malicious joke?). Being a gay man, this wasn't too appropriate, and had a good laugh about it - but even for a straight couple, assuming they are married is a bit of a stretch?

Also had one short power cut, and a loud false-fire-alarm alert.


The Beach Club was great - and food very good. Also tried the 'Salt' restaurant a couple of times, this was also quite nice (I recommend the local Walu fish steak).

 

[HeavyElectricity]

Property: Pullman Brisbane King George Square

Status: Gold + Accor Plus

Room booked: 1 Bedroom Spa Suite

Room upgraded/type: No - but was explained in the welcome pack that this was because other rooms were unavailable

Rate: Members Suite Experience - enjoy a 30% discount over our flexible rate

Free internet: Yes

Welcome drink: Yes - One still bottle of water and two sparkling bottles of water

Early check in/late out: Yes - 1pm checkout.

VIP treatment: An apple on a plate each day. Two drinks vouchers for the bar, and a voucher for an antipasto/cheese plate at the bar.

Access to executive lounge (if existing): Yes - although I had to go back to reception to ask about this. It wasn't explained at check-in (or mentioned on my booking), but I noticed that the hotels own website said all spa suites had executive lounge access.

 

[RooFlyer]

A copy from post #316:

Property: Playford Adelaide
Status: Platinum
Room Booked: Standard queen
Room Upgrade: Suite
Rate: Members Advance $177/night
Internet: yes, free
Welcome drink: Yes: voucher for $25 !!
Other: Bottle of water plus small chockies in room; all room settings per my profile; chit for an espresso or fresh OJ in the bar area
Early/late check-out: Available, not required

In addition, a 'Welcome back for your [-]second[/-] third stay ...' letter from the manager. This place has perhaps the best elite recognition of any Accor I've been in.

 

[Cynicor]

How does Accor treat you an an Elite guest?

Sludge- this is just an Asian/Pacific thing with the Mrs and Mr. Has happened to me on basically every stay when I get something complimentary, if I'm by myself or with a girlfriend. We've learned to just laugh about it and ignore it. Places like Fiji will take a long time to adapt the subtleties.

 

[HeavyElectricity]

Sludge- this is just an Asian/Pacific thing with the Mrs and Mr. Has happened to me on basically every stay we
Hen I get something complimentary, if I'm by myself or with a girlfriend. We've learned to just laugh about it and ignore it. Places like Fiji will take a long time to adapt the subtleties.

Ah, good to know - that is pretty much what I thought, but wasn't completely sure. Was quite funny at the time - was only on reflection I had some doubts, haha .

 

[feezable]

Property: Novotel Olympic Park, Sydney
Status: Gold
Room Booked: Superior King
Room Upgrade: No, but they did happily change the room to one with 2 doubles when requested, this room type had been unavailable on the website.
Rate: Points booking
Internet: yes, free
Welcome drink: Yes: drink voucher x 2
Other: Bottle of water
Early/late check-out: Available, not required
General Comment: Breakfast was included in the room rate. The buffet breakfast was bordering on awful, selection was OK, but the quality was very poor.

 

[leyy]

Property: Sofitel Melbourne on Collins St
Status: Platinum
Room Booked: Deluxe King
Room Upgrade: Yes, Junior suite (Level 49, big room with very good views)
Rate: Comp night from Accor Plus
Internet: yes, free
Welcome drink: Yes: drink voucher x 2
Other: Strawberries and welcome amenities.
Early/late check-out: 4PM late check out.
General Comment: Hotel is very good, they look after the platinums, nothing is too hard. It is excellent now with Club access for yourself + 1 guest. The club is excellent for breakfast, canapes, light refreshments and drinks.

Very happy customer.

 

[RooFlyer]

Agree with all that. one of their best properties for Plats I think.

 

[moffat39]

Property: Mercure Bugis Singapore which only opened on 3 June 2016. Our check in was 4 June 2016.
Status: Silver
Room Booked: Superior which is on one level and 22m2. About a week before the stay received an email to advise that hotel not fully open and superior rooms were not available and I would be upgraded to a loft room. This consisted of a standard room which is 15m2 with a loft up stairs with a mattress on the floor!
Room Upgrade: See above. Wish my original room was available.
Rate: Member rate booked about 6 weeks out which was 15% discount and breakfast included.
Internet: yes, free
Welcome drink: Yes: drink voucher x 2
Other: Fruit in the room.
Early/late check-out: Not needed
General Comment: Hotel is very well located in Bugis (which is my favourite part of Singapore). Staff were great. Would I stay again - yes but not in a loft room.

 

[puppysparkes]

Property: Pullman Auckland

Status: WP

Room booked: King room

Room upgraded/type: Yes. King suite. This time I'm next door to the exec lounge. 2/3 upgrades at this property.

Rate: Advance purchase

Free internet: Yes

Welcome drink: Not that I recall - 1 bottled water.

Early check in/late out: na

VIP treatment: They made sure the room was toasty.

Access to executive lounge (if existing): Yes. The sushi is much improved compared to the last visit 2 weeks ago. Not to sound wanky but the last time it was dry, tasteless and inedible. The exec lounge service itself is attentive. Excellent staff.

Additional care: Again I was offered and accepted an upgrade. Again I accepted the free option over the paid offers. The paid offers are outstanding, but for my current budget, I would have gone all out.

General comments: Excellent staff. It's like they cloned happy.

 

[kremin]

Property: Park Lane Pullman Hong Kong
Status : Platinum
Booked: Cheapest standard for 5 nights
Room Upgrade ; high floor (24) with view.
Rate : 30 day Advance Purchase members rate inc. 1 free Plus night
Lounge access : Yes. Good buffet breakfast, hot & cold selection. Canapnnes in the evening, goid selection, changed daily. Great view. Aircon very cold..
Internet : free, good speed
Checkin- late checkout offered, asked for 4pm, no problem
Welcome Drink: 2 vouchers for the bar
VIP treatment : Welcome card, fruit plate 2x bottles of water each day ( that might be for everyone ? )
Other : staff in the exec lounge very friendly. Knew you and drink preferences after day 1

 

[moffat39]

Property: Novotel Kuala Lumpur

Status: Silver

Room booked: Premier Room Executive Floor

Room upgraded/type: No.

Rate: Accor sale 40% off. $75 for Executive Floor!

Free internet: Yes

Welcome drink: No.

Early check in/late out: na

VIP treatment: None. No recognition whatsoever. This has been my first stay for some years without any recognition.

Access to executive lounge (if existing): Yes. Last stayed here in 2009 and had access then. Not as good as the 2009 stay.

Additional care: None.

General comments: If it was not for the great position would not stay here again.

 

[ksthommo]

Property: Pullman International Cairns
Status: Platinum
Room booked: Harbour View Queen Room
Room upgraded/type: Don't believe so, room was on the 13th floor with good views..
Rate: Members' Red Hot Rooms
Free internet: Yes
Welcome drink: 2 Vouchers.
Early check in/late out: Requested 2pm late checkout, all good. Welcome letter offered 4pm.
VIP treatment: No acknowledgement checking in, enquired about exec lounge. No exec lounge, we have provided 2 drink vouchers.
Welcome letter, small box of fudge & bottled water in the room.
Access to executive lounge (if existing): N/A
Additional care: Nil
General comments: All right for the price paid.

 

[kermatu]

Property: Pullman Auckland

Status: WP

Room booked: King room

Room upgraded/type: Yes. King suite. This time I'm next door to the exec lounge. 2/3 upgrades at this property.

Rate: Advance purchase

Free internet: Yes

Welcome drink: Not that I recall - 1 bottled water.

Early check in/late out: na

VIP treatment: They made sure the room was toasty.

Access to executive lounge (if existing): Yes. The sushi is much improved compared to the last visit 2 weeks ago. Not to sound wanky but the last time it was dry, tasteless and inedible. The exec lounge service itself is attentive. Excellent staff.

Additional care: Again I was offered and accepted an upgrade. Again I accepted the free option over the paid offers. The paid offers are outstanding, but for my current budget, I would have gone all out.

General comments: Excellent staff. It's like they cloned happy.

I stayed there for 3 nights late-May / early June and agree the sushi in the lounge was woeful.

Had 2 nights this week and no sushi at all! Some nice cold meats one night but after the single plate had been finished there was no replacement. Even fewer offerings the next night. But just as I thought the food was going downhill out came two big serves of really nice calamari; and a bowl of spring rolls. Nice wines and some good spirits. A decent enough lounge and thankfully doesn't seem to ever be crowded.

 

[puppysparkes]

I stayed there for 3 nights late-May / early June and agree the sushi in the lounge was woeful.

Had 2 nights this week and no sushi at all! Some nice cold meats one night but after the single plate had been finished there was no replacement. Even fewer offerings the next night. But just as I thought the food was going downhill out came two big serves of really nice calamari; and a bowl of spring rolls. Nice wines and some good spirits. A decent enough lounge and thankfully doesn't seem to ever be crowded.

I provided feedback to 'Carly Saunders Quality and Attitude Manager FRONT OFFICE' The sushi was much better last weekend. PM me if you want to provide feedback. I have her details. The rice was undercooked and was tasteless. No vinegar or mirin evidently. The staff were attentive though. Try the seafood chowder at degree gastro bar at the viaduct if you get a chance.

 

[feezable]

Property: Pullman Sydney Hyde Park
Status : Gold
Booked: Junior Suite
Room Upgrade: No
Rate : Advance Purchase members rate incl breakfast
Lounge access : No.
Internet : free, good speed
Checkin- early checkin 11am
Welcome Drink: 2 vouchers for the bar
VIP treatment : Welcome card, fruit plate 1 x bottle of water
Other : very attentive friendly staff. Room was comfortable, but is starting to look a bit tired. Good food in the bar and excellent happy hour prices.

 

[kermatu]

Property: Sofitel Brisbane
Status: Gold
Room booked: Executive Floor room
Upgraded?: Yes - Junior suite but dropped to floor 17
Rate: 40% advance sale - about $240 a night from memory
Free internet: Yes
Welcome drink: Voucher for 2 drinks at the bar or restaurant.
Early in/late out: Yes, room ready at 2pm. Late check-out not offered but not needed.
VIP treatment: Small box of chocs and small sparkling water in room. Two large bottles of still water by the bed. Replenished next evening.
Access to exec lounge: Yes, but as part of room rate. Lounge was relocated on 2nd night.
Additional care: Emailed and called in advance to advise of lounge closure. Nice touch
General comments:

The stay was fantastic. Staff brilliant throughout and extremely helpful. Had a spa treatment and was generously under-charged. Lounge canapés and drinks were good but very crowded first night and service a bit slow. No last call for drinks so a bit of a surprise when all suddenly packed up.

 

[Pablo]

Property: Sofitel Brisbane

Additional care: Emailed and called in advance to advise of lounge closure. Nice touch

Why was the lounge closed kermatu, was this just a one off or something more permanent? Where did they relocate the lounge to?

 

[kermatu]

Why was the lounge closed kermatu, was this just a one off or something more permanent? Where did they relocate the lounge to?

I believe they had a group function that booked out the entire space for 4 days. From about midday Sunday to Thursday. As breakfast wound up on Sunday some folk were starting to move furniture around. It definitely wasn't for repairs.

I don't know how often that happens. My guess is not too frequently as front desk staff were a little uncertain about times and arrangements. First time I've stayed there so can't tell.

The lounge was effectively moved to the much, much smaller Prive249 lounge on the lobby level. So no view, and far less comfortable. At least the evening canapés were there - I left before having breakfast next morning so don't know, but think breakfast was there too. It's not a great space for setting out food. But they picked a good time as the Sunday evening had far fewer attendees than Saturday evening.

I had a couple of coffees in the main bar/lounge on the house as a club guest. I suspect they'd have extended that to a wine or beer (outside of the canapés time) as compensation if asked, but I didn't.