How does Accor treat you as an Elite guest?

[mlob]

hi there. Do sofitel extend platinum benefits if two rooms are booked? A friend would like to join us for a night at the Brisbane Sofitel.

 

[puppysparkes]

Mods can we move recent questions to another thread?

 

[puppysparkes]

hi there. Do sofitel extend platinum benefits if two rooms are booked? A friend would like to join us for a night at the Brisbane Sofitel.

Read up thread dude.

 

[M@rcoPolo]

hi there. Do sofitel extend platinum benefits if two rooms are booked? A friend would like to join us for a night at the Brisbane Sofitel.

Nope for executive lounge access (only granted to 1 room = 2 people) - but sometimes I got upgrades for both rooms booked under the same booking no

 

[M@rcoPolo]

Was breakfast available to Platinum members in the lounge please ?

At the Sofitel Sydney? Yes of course!

 

[UpInTheAir:)]

Great! I am not Elite (scumbag silver) but at the Sofitel Auckland today they upgraded my room

 

[sycokid]

Property: Pullman Auckland
Status: Platinum
Room booked: Superior Room, 1 King Size Bed (3 nights) & Executive King Suite (1 night)
Stay was for 4 nights over the new years period. 3 seperate bookings to take advantage
of private sale prices for the nights excluding new years.
Room upgraded/type: Upgraded to Suite for the 4 nights, didn't have to check out/check in.
Charged $30 for the last night upgrade, didn't worry about the charge, did the standby upgrade request
prior tonarrival.
Rate: Members Private Sale/Members Suite Experience
Free internet: Yes
Welcome drink: 2 vouchers, beer, wine, coughtails
Early check in/late out: Late check out requested, given
VIP treatment: Nothing, no letter in room etc, poor form
Access to executive lounge (if existing): Yes
Additional care: All good, happy with the price paid, booked in March 2016.
Lot of female tennis players staying at the hotel for the first week of the ASB Classic.
Didn't recognise any grunts or squeals.

Do Platinum members receive complimentary breakfast in the lounge at this hotel please?

 

[sycokid]

At the Sofitel Sydney? Yes of course!

Sorry i forgot to say at the Pullman Auckland but have now corrected it thanks

 

[ksthommo]

Do Platinum members receive complimentary breakfast in the lounge at this hotel please?

Yes, breakfast is available in the lounge at the Pullman Auckland

 

[ksthommo]

Property: Novotel Rotorua Lakeside
Status: Platinum
Room booked: Superior Room, 1 King Size Bd
Room upgraded/type: Same room type, Lake View
Rate: Members Advance Saver
Free internet: Yes, all good
Welcome drink: 2 vouchers, beer, wine
Early check in/late out: Not Required
VIP treatment: Card in room, nothing else
Access to executive lounge (if existing): NA
Additional care: Nil, enjoyed the stay. Good Location

 

[sycokid]

Yes, breakfast is available in the lounge at the Pullman Auckland

Thanks for the info

 

[kermatu]

Re the Pullman Auckland lounge breakfast - It is continental only and frankly not that good unless all you want is cereal and toast and very basic cold meats / cheeses. But you can order one of the hot dishes for a $10 charge I believe. Quite a delay unfortunately. I haven't taken up the offer myself, just going off observations.

 

[sycokid]

Re the Pullman Auckland lounge breakfast - It is continental only and frankly not that good unless all you want is cereal and toast and very basic cold meats / cheeses. But you can order one of the hot dishes for a $10 charge I believe. Quite a delay unfortunately. I haven't taken up the offer myself, just going off observations.

Thanks very much for that so that means we have the Sofitel with no lounge and the Pullman that charges for hot breakfasts .......only in New Zealand !

 

[OzEire]

Re the Pullman Auckland lounge breakfast - It is continental only and frankly not that good unless all you want is cereal and toast and very basic cold meats / cheeses. But you can order one of the hot dishes for a $10 charge I believe. Quite a delay unfortunately. I haven't taken up the offer myself, just going off observations.

That is outrageous!

 

[ksthommo]

I actually liked the breakfast on offer in the lounge.
Nice coffee from the Nespresso machine. More choices
then cereal and toast only. No hot options. Also quiet
compared to breakfast in the restaurant and nice views.

 

[kermatu]

I actually liked the breakfast on offer in the lounge.
Nice coffee from the Nespresso machine. More choices
then cereal and toast only. No hot options. Also quiet
compared to breakfast in the restaurant and nice views.

Definitely quieter in the lounge, and yes there's a few different breads, fruit and juices. But it is poor even by general continental standards.

Main in restaurant has far better options including fresh juice, smoked salmon, a huge range of breads and pastries. But it can be a zoo!

 

[wandering_fred]

Property: ibis Perth
Status:Nothing
Room booked: Standard Room - 2 single beds
Room upgraded/type: King Room - city view
Rate: Early Booking Offer
Free internet: Yes, all good
Welcome drink: 1 voucher - not used
Early check in/late out: Not Required
VIP treatment: Card in room, Snack pack, free breakfast
Access to executive lounge (if existing): NA
Additional care: Notices for "Guest of the day"




Parking in the Perth CBD is a strange process. Fixed rate "per exit" provided and used.
Pleasant helpful staff.

Will be interesting to see what the stay in 2 week time provides.

Happy wandering

Fred

 

[Cruiser Elite]

UPDATE:

I was kinda hoping if I book a Junior Suite that doesn't offer a Exec Lounge in room package that Plat mship will still get me into Exec Lounge - Waldorf Astoria in SH def honour HH Plat benefits if booked through 3rd party and am hoping it might kinda be a Chinese or SH thing.

Also taking 3 of my sisters with me who have zero mship or status but just had a thought if I booked room in my name I might get to weasel them in also.

I contacted Sofitel Hyland Shanghai directly and had a number of email exchanges with Reservations Manager - she was quite emphatic that if bookings did not earn pts ie booked through 3rd party then Plat benefits would not be honoured.

I had Citi Concierge attempt to book me 2 x Suites via City 4F3 promo but for whatever reason they could not be booked on this promo even though hotels.com do offer these rooms on their site.

So I re-contacted Sofitel Reservations Manager and expressed my disappointment at her insistence no Plat benefits if booked through 3rd party and after advising her I would be booking WA who would honour plat benefits if booked through 3rd party - she then countered with an offer of booking 2 x Suites at non-refundable pre-pay rate offered on their web site but payable at check-in - I jumped at this offer as the rate offered is basically a 25% disc from post pay rate.

Moral of the story is that if you hold status just never take first NO as a definitive answer - go back and ask again and again if reqd - who knows you might just end up with what you wanted at outset.

 

[puppysparkes]

UPDATE:
I contacted Sofitel Hyland Shanghai directly and had a number of email exchanges with Reservations Manager - she was quite emphatic that if bookings did not earn pts ie booked through 3rd party then Plat benefits would not be honoured.

I had Citi Concierge attempt to book me 2 x Suites via City 4F3 promo but for whatever reason they could not be booked on this promo even though hotels.com do offer these rooms on their site.

So I re-contacted Sofitel Reservations Manager and expressed my disappointment at her insistence no Plat benefits if booked through 3rd party and after advising her I would be booking WA who would honour plat benefits if booked through 3rd party - she then countered with an offer of booking 2 x Suites at non-refundable pre-pay rate offered on their web site but payable at check-in - I jumped at this offer as the rate offered is basically a 25% disc from post pay rate.

Moral of the story is that if you hold status just never take first NO as a definitive answer - go back and ask again and again if reqd - who knows you might just end up with what you wanted at outset.

Thank you for the feedback. Much appreciated.

 

[Peter78]

Property: Sofitel Brisbane Central
Date of stay: Jan 13 - 16
Status: Accor Plus Gold
Room booked: Superior King Room
Room upgraded/type: Luxury King Room, corner room (2402)
Rate: red hot room ($106/ night)
Free internet: Yes, relatively slow
Welcome drink: 1 voucher for two drinks, any tap beer and wine
Early check in/late out: checked in at 1.15pm, late check-out at 5pm offered but not used
VIP treatment: card in room, small bottle of sparkling water plus tiny chocolate cake
Access to executive lounge (if existing): no

Additional comments: we definitely enjoyed the stay, particularly given the rate we got. Great location right above Central, very convenient. We inquired about an upgrade to the Executive Lounge and were told that it would be an additional $95 per night, with the Friday night fully booked already. In terms of room upgrade, superior rooms apparently are on levels 10 to 18, whereas luxury rooms are between levels 19 and 26. We got the corner room due to the cot we requested for our 15 month-old, and the corner room worked really well due to the extra space.

Reasonably equipped gym on level 30, pool quite busy but adequate. Would definitely stay here again.