How does Accor treat you as an Elite guest?

[ksthommo]

My vote is Swissotel, as mentioned great views from the lounge and sunsets.
Normally get a high floor room as a Platinum with great views also.

 

[Assassin]

My vote is Swissotel, as mentioned great views from the lounge and sunsets.
Normally get a high floor room as a Platinum with great views also.

Thanks. How is the pool area? I think we will spend some time around the pool. ‍♂

 

[ksthommo]

Thanks. How is the pool area? I think we will spend some time around the pool

Haven't spent much time around the pool area to give a review.

 

[Assassin]

Haven't spent much time around the pool area to give a review.

Ok thanks

 

[Daver6]

Thanks. How is the pool area? I think we will spend some time around the pool. ‍♂

Shared with the Fairmont.

 

[jeza]

Property: Wonil Hotel Perth _ Handwritten Collection
Status: Accor Plus Platinum
Room booked: Deluxe King River View
Room upgraded/type: No
Rate: 20% Off App Only Offer $488.60 for 2 nights. Prepaid Rate
Free internet: Yes
Free Breakfast: Yes
Early check in/late out: Early check in @1200hrs
Welcome drink: 2 vouchers in-app which could be redeemed from the bar or restaurant
Welcome gift: 2 cookies & 4 mini slices

I quite like this hotel but it does have some flaws.

First the positives, for the price the view is excellent, facing in a roughly Easterly direction. Often you can get a River View room for under $300pn. I'd always book a River View room don't rely on an upgrade.

The location is not in the CBD, which you could view as either a positive or a negative.

It's in Nedlands which is very nice suburb & if you like walking you can walk along the waters edge in either direction. There is a very regular bus service that takes about 10-15 minutes to get to the CBD or if you have your own vehicle parking is also reasonably priced at $25pn but needs to be pre-booked.





The Rooms are a decent size. On previous stays there was no table & chairs, these were inside but that seems a waste.







Although the Shower door annoys me in that when you open it you cover the towels & the door is full height so you can't hang your towel over the top.




There is also a decent sized outside deck area near the bar which I would imagine should be reasonably protected from the Freo Doctor during Summer.

The breakfast selection is on the small side as it's not a large Hotel & each time I've had poached eggs they've been hard in the middle



My room tip would be ask for 3rd or 4th floor & avoid the rooms around 219/220 (I think it is) as they have air conditioning unit or some other large industrial device which requires industrial fans outside, I could hear these at night on a previous stay.

Edit: There was only 4 coat hangers in the wardrobe, I'm sure on previous stays there has been more.

 

[MELso]

Property: Mercure Berlin Checkpoint Charlie
Status: Accor Plus Platinum
Room booked: Large room with double bed x 2
Room upgraded/type: One room upgraded to a Privilege room (marked as a ‘VIP Kammer!’)
Rate: Standard ALL flexible rate with breakfast
Free internet: Yes
Free Breakfast: No. Was c. $40pp per day
Early check in/late out: One room ready at 2PM
Welcome drink: 2 vouchers in-app which could be redeemed from the bar
Welcome gift: a rather nice cookie

Just did five nights here. Rooms were spacious and the beds were reasonably comfortable if firm. Pillows a bit ordinary. Towels not that fluffy. Very good (if pricy) breakfast spread. All in all though, a good place to spend a few days in Berlin.

 

[sudoer]

Property: Hotel Sosei MGallery, Sapporo
Status: Accor Plus Platinum
Room booked: Superior King
Room upgraded/type: Superior King, Exec floor
Rate: Accor Preferred - Stay 3 pay 2
Free internet: Yes
Free Breakfast: Yes
Early check in/late out: Yes, 1pm late checkout proactively offered at check-in
Welcome drink: 2 vouchers in-app, didn't have a chance to redeem
Welcome gift: Some local

A very last minute booking - my wife's work asked if we could extend a personal holiday to Japan so she could take a side trip to Sapporo. At 56k JPY for three nights this felt like a bargain for an MGallery... but read on...

The Accor Preferred rate includes a space available room upgrade, 100 USD credit, and free breakfast.



There was no upgrade mentioned on checkin. On reaching our room, it seemed we'd been assigned an Exec Superior room, a nice room but identical to the category booked, just on the top floor and with exec benefits (no lounge - but breakfast, afternoon tea, coughtails and free minibar).



I called the front desk - notably staffed by a high % of foreigners - to ask whether this was really considered an upgrade.

They were immediately defensive and started rattling off exec benefits. For each one I asked if I would be entitled to that as an ALL Platinum - yes, yes, yes, yes - so they reluctantly moved me to an Exec Deluxe room (29sqm -> 39sqm) which was the top category available for sale on the nights I was there. Happy with the result but way more difficult than it needed to be.



The minibar was restocked each day with two cans of Sapporo Classic beer, and bottles of Coke, Fanta and tea.

Breakfast was a modest but high quality spread inc made to order omelettes. Barista coffee included for free. The service at the restaurant was top notch - the staff couldn't have been more helpful and accommodating, especially on the days when I was handling a 1yo by myself.



What I failed to anticipate about this stay was the 100 USD credit being so difficult to use. The on-site restaurant was closed for lunch and dinner, and there is no room service. Their website is quite clear about this so I should have done more research. I had incorrectly assumed these would be options at a 5 star property.

We ended up opting to use the credit on a few "assorted sweets" boxes (see photo of Preferred benefits above) which we'd take home as souvenirs. However they only had a single box in stock, and it expired on the day we asked about it. We didn't really have a need for heaps of MGallery merch, so ended up letting 6000 yen credit go unused.

When checking out we gave feedback about this to the front desk, and I asked for the GM's details so I could provide some feedback on this as well as positive feedback about the restaurant. The GM (unbeknownst to us) happened to be walking through the lobby and the front desk pointed him out - so we got talking directly.

His English was excellent, but my wife works in the industry, and is much better at providing criticism like this (more tactfully than I can do anyway!) so she spoke with him in Japanese. He acknowledged it wasn't good enough, and that he wasn't aware of it so he appreciated us bringing it to his attention. He offered to refund the unused credit as cash, which I thought was excellent service recovery. It hasn't arrived yet, but I'll post again in a few weeks if it doesn't turn up.

The last thing to mention is the location. The hotel is directly next to Sapporo Factory - a large department store - and it's walking distance to the Sapporo Beer Museum, however the property is otherwise a bit out of the way. Notably it is not connected to Sapporo's extensive underground walkways in the CBD, so if staying here during Nov-Mar, you'd almost certainly be reliant on taxis or buses to get to/from the property.

 

[RooFlyer]

Property: The Porter House (M Gallery), Sydney CBD
Status: Accor+ Platinum
Room booked: Classic Room, King
Room upgraded/type: Yes? High floor
Rate: Accor+ member prepaid rate - $250-off
Free internet: Yes
Free Breakfast: Yes (excellent)
Early check in/late out: Checked in 2pm, late C/O not req
Welcome drink: Yes - via app voucher.
Welcome gift: Yes, a bottle of wine, 2 chokkies and hand-written card welcome
Recommended. Yes.

My third stay in short time, same room as before. Great location and amenities.

 

[SnowGoose]

Property: Hotel Woolstore 1888 Handwritten Collection, Sydney
Status: Accor+ Diamond
Room booked: Romney Deluxe, King Bed
Room upgraded/type: No
Rate: Accor+ member saver rate
Free internet: Yes
Free Breakfast: Yes
Early check in/late out: Early check-in not required, requested 4pm check out and granted
Welcome drink: Yes - via app
Welcome gift: Yes, a small cheese board and 2x 100ml bottles of a boutique 'breakfast martini'
Recommended: Yes, but i wouldn't book any category below the Romney

Loved the historical nature of this hotel, with the exposed brick and original wooden pylons in our room being my favourite touch. However, the water pressure in both the shower and bathroom tap was borderline terrible. The thermostat was unresponsive which left the room constantly on the colder side.

Location in Pyrmont is decent, you have to walk across the road and take a lift in the Wilson car park down to level 1 to access the light rail but it wasn't an issue for us. If you have breakfast included or are Platinum and above you can choose 1x coffee, 1x juice and 1x main item from the limited A la carte menu, it was a simple affair but tasty enough.

 

[RooFlyer]

Hotel Woolstore 1888 Handwritten Collection, Sydney

Looks great - must try it out. Were you disappointed not to get an upgrade as a Diamond?

 

[SnowGoose]

Property: Pullman Sydney airport
Status: Accor+ Diamond
Room booked: Superior room, king bed
Room upgraded/type: Yes, deluxe executive room, high floor
Rate: Accor+ member saver rate
Free internet: Yes
Free Breakfast: Yes
Early check in/late out: Early check-in not required, requested latest possible check out and given 1pm
Welcome drink: Yes - via app
Welcome gift: Yes, Accor's signature bowl of fruit, 2x waters and small choc box
Recommended: Yes

Really impressed with this place. Clean, modern and the corner room i received on the 11th floor would satisfy the most avid of planespotters. Really loved how they made the corridors look like runways.. really cool.

 

[SnowGoose]

Looks great - must try it out. Were you disappointed not to get an upgrade as a Diamond?

Yes a little disappointed, i did do a quick search and there were categories above still available for our dates. For some reason i didn't question it..

 

[Flyfrequently]

Property : Novotel Geelong Victoria
Status : Accor + Gold
Room booked : Flexible rate King room with balcony
Rate : Holiday Saver $291 - included breakfast and Valet parking
(Parking is $30 pn offsite or $45 Valet parking)
Welcome drink : Drink voucher x 2 on the App can be used in the bar or restaurant.

Welcome card and a bottle of sparkling wine with a card for our anniversary

Upgrade : Given high floor with views across to Cunningham Pier

Late checkout : 12 md offered and accepted.

Arrived late afternoon, checked in by the lovely Lovely (yes, that was her name)
All staff professional but also extremely welcoming and engaging.
Lovely delivered our bathrobes personally to our room.

Stayed here 15 or so years ago when it first opened as Sheraton, would recommend and will stay again.

Excellent dinner in Tempo restaurant


A+ discount applied - and another card signed by the restaurant staff!

 

[Holiday.with.Ken]

Property: Hotel Sosei MGallery, Sapporo
Status: Accor Plus Platinum
Room booked: Superior King
Room upgraded/type: Superior King, Exec floor
Rate: Accor Preferred - Stay 3 pay 2
Free internet: Yes
Free Breakfast: Yes
Early check in/late out: Yes, 1pm late checkout proactively offered at check-in
Welcome drink: 2 vouchers in-app, didn't have a chance to redeem
Welcome gift: Some local

A very last minute booking - my wife's work asked if we could extend a personal holiday to Japan so she could take a side trip to Sapporo. At 56k JPY for three nights this felt like a bargain for an MGallery... but read on...

The Accor Preferred rate includes a space available room upgrade, 100 USD credit, and free breakfast.

View attachment 439237 View attachment 439236 View attachment 439230

There was no upgrade mentioned on checkin. On reaching our room, it seemed we'd been assigned an Exec Superior room, a nice room but identical to the category booked, just on the top floor and with exec benefits (no lounge - but breakfast, afternoon tea, coughtails and free minibar).

View attachment 439231 View attachment 439232 View attachment 439233

I called the front desk - notably staffed by a high % of foreigners - to ask whether this was really considered an upgrade.

They were immediately defensive and started rattling off exec benefits. For each one I asked if I would be entitled to that as an ALL Platinum - yes, yes, yes, yes - so they reluctantly moved me to an Exec Deluxe room (29sqm -> 39sqm) which was the top category available for sale on the nights I was there. Happy with the result but way more difficult than it needed to be.

View attachment 439234View attachment 439235

The minibar was restocked each day with two cans of Sapporo Classic beer, and bottles of Coke, Fanta and tea.

Breakfast was a modest but high quality spread inc made to order omelettes. Barista coffee included for free. The service at the restaurant was top notch - the staff couldn't have been more helpful and accommodating, especially on the days when I was handling a 1yo by myself.

View attachment 439238 View attachment 439239

What I failed to anticipate about this stay was the 100 USD credit being so difficult to use. The on-site restaurant was closed for lunch and dinner, and there is no room service. Their website is quite clear about this so I should have done more research. I had incorrectly assumed these would be options at a 5 star property.

We ended up opting to use the credit on a few "assorted sweets" boxes (see photo of Preferred benefits above) which we'd take home as souvenirs. However they only had a single box in stock, and it expired on the day we asked about it. We didn't really have a need for heaps of MGallery merch, so ended up letting 6000 yen credit go unused.

When checking out we gave feedback about this to the front desk, and I asked for the GM's details so I could provide some feedback on this as well as positive feedback about the restaurant. The GM (unbeknownst to us) happened to be walking through the lobby and the front desk pointed him out - so we got talking directly.

His English was excellent, but my wife works in the industry, and is much better at providing criticism like this (more tactfully than I can do anyway!) so she spoke with him in Japanese. He acknowledged it wasn't good enough, and that he wasn't aware of it so he appreciated us bringing it to his attention. He offered to refund the unused credit as cash, which I thought was excellent service recovery. It hasn't arrived yet, but I'll post again in a few weeks if it doesn't turn up.

The last thing to mention is the location. The hotel is directly next to Sapporo Factory - a large department store - and it's walking distance to the Sapporo Beer Museum, however the property is otherwise a bit out of the way. Notably it is not connected to Sapporo's extensive underground walkways in the CBD, so if staying here during Nov-Mar, you'd almost certainly be reliant on taxis or buses to get to/from the property.

Were you expecting to stack the upgrade for being on HERA rate and Accor Platinum? They had provided you an upgrade initially?

 

[sudoer]

They had provided you an upgrade initially?

Wasn't expecting a stack, but all the benefits of the "exec" floor were already available to me as Platinum, and the room footprint was identical to what I'd booked.

The only actually difference was a higher floor. Technically it is an upgrade, but one that I feel can always be reasonably questioned, especially when there are higher categories available.

 

[Holiday.with.Ken]

Wasn't expecting a stack, but all the benefits of the "exec" floor were already available to me as Platinum, and the room footprint was identical to what I'd booked.

The only actually difference was a higher floor. Technically it is an upgrade, but one that I feel can always be reasonably questioned, especially when there are higher categories available.

What I’ve learned over the years (I book hotels as a side hustle) is that a bookable room or suite doesn’t necessarily mean it’s eligible for a complimentary upgrade. Free upgrades often can come from a separate inventory.

 

[Aussie_flyer]

Wasn't expecting a stack, but all the benefits of the "exec" floor were already available to me as Platinum, and the room footprint was identical to what I'd booked.

The only actually difference was a higher floor. Technically it is an upgrade, but one that I feel can always be reasonably questioned, especially when there are higher categories available.

I've been one of those people standing at check-in literally showing on the hotels app that they have higher room categories available when I've been refused upgrades before. They don't care and insist no rooms are available. I've considered booking the higher room and then asking to check-in to see what happens before

 

[Daver6]

I've been one of those people standing at check-in literally showing on the hotels app that they have higher room categories available when I've been refused upgrades before. They don't care and insist no rooms are available. I've considered booking the higher room and then asking to check-in to see what happens before

Yup, I've had that rubbish too (I think it was a HH property though). They insisted no rooms were available. I said what happens if I book this higher room in the app now and come to check-in.. They couldn't answer.

 

[Aussie_flyer]

Yup, I've had that rubbish too (I think it was a HH property though). They insisted no rooms were available. I said what happens if I book this higher room in the app now and come to check-in.. They couldn't answer.

Mine was an Intercontinental (K.L)