Status: Gold Elite
Property: JW Marriott Singapore
Date: April 2024
Booked: Base
Received: Base but.....see below
Late Check Out: paid 50% extra to 6pm
Was there for 5 nights for work. Having stayed at this hotel, I really didn't love the room layout previously. At check-in I asked about a room upgrade, specifically asking for a room with a little more space. Was told the hotel was very busy but I've been upgraded to a higher floor. Was given a room on level 8 (of 20). Not sure in what world that is a higher floor and in all honesty, not sure how that's even an upgrade.
Anyway, room layout is better than what I had previously, so I'm pleased. There's actually a comfy desk chair (not the silly metal rocking chair) and some space between the chair and the foot of the bed.
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View from my "high floor" is to the building opposite which has a giant TV on. Well this was an issue at night. Even with the curtains closed (really not complete block outs plus a little gap on the side) meant the room kept flashing with the TV. This resulted in a horrible sleep.
Next morning I requested they move me as this was unacceptable. After a bit of faffing I was told the room is the layout I dislike with barely any room to move. The lady insisted there was nothing else. I showered her on the app that I could book various other rooms including suites. I asked what would happen if I booked a suite and turned up to check-in since the hotel was allegedly full. I mentioned I'll go to breakfast and drop by after for a resolution.
After breakfast I was told they found me a family room and would move my belongings for me during the day. New room was much better and now on the 15th floor.
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This hotel just doesn't do it for me. View from the pool is lovely though. I also just don't get Bonvoy Gold Elite. There are bugger all tangible benefits. Not once have I received a room upgrade. Other than a higher points earn, it's meaningless.