Status: Gold Elite
Property: JW Marriott Singapore
Date: April 2024
Booked: Base
Received: Base but.....see below
Late Check Out: paid 50% extra to 6pm
Was there for 5 nights for work. Having stayed at this hotel, I really didn't love the room layout previously. At check-in I asked about a room upgrade, specifically asking for a room with a little more space. Was told the hotel was very busy but I've been upgraded to a higher floor. Was given a room on level 8 (of 20). Not sure in what world that is a higher floor and in all honesty, not sure how that's even an upgrade.
Anyway, room layout is better than what I had previously, so I'm pleased. There's actually a comfy desk chair (not the silly metal rocking chair) and some space between the chair and the foot of the bed.
View from my "high floor" is to the building opposite which has a giant TV on. Well this was an issue at night. Even with the curtains closed (really not complete block outs plus a little gap on the side) meant the room kept flashing with the TV. This resulted in a horrible sleep.
Next morning I requested they move me as this was unacceptable. After a bit of faffing I was told the room is the layout I dislike with barely any room to move. The lady insisted there was nothing else. I showered her on the app that I could book various other rooms including suites. I asked what would happen if I booked a suite and turned up to check-in since the hotel was allegedly full. I mentioned I'll go to breakfast and drop by after for a resolution.
After breakfast I was told they found me a family room and would move my belongings for me during the day. New room was much better and now on the 15th floor.
This hotel just doesn't do it for me. View from the pool is lovely though. I also just don't get Bonvoy Gold Elite. There are bugger all tangible benefits. Not once have I received a room upgrade. Other than a higher points earn, it's meaningless.
