How to change your seat on an AA flight bought on Qantas.com (Advice)

[justinbrett]

7th August 2023 QF11 (AA7374) departing SYD at 10:20am. Thank you

I can see both seat maps on expertflyer (both the QF code and AA codeshare). Interesting the AA seatmap includes seats that don't exist (such as middle two seats on J row 16, and row 50 on the right side).

 

[carlzp83]

I can see both seat maps on expertflyer (both the QF code and AA codeshare). Interesting the AA seatmap includes seats that don't exist (such as middle two seats on J row 16, and row 50 on the right side).

I've just signed up and had a look. Do you know what the blocked seats are?

 

[justinbrett]

I've just signed up and had a look. Do you know what the blocked seats are?

Can be a variety of things, but basically seats not occupied, but also not available for your status level (if you log in to the site with a frequent flyer status level higher than the base level, they may appear vacant). Or they might be completely blocked for things like weight & balance restrictions or reserving an area for crew rest.

 

[madrooster]

7th August 2023 QF11 (AA7374) departing SYD at 10:20am. Thank you

The seat map is fine. Are you booked in O, Q or N classes on the flight? The flight is wide open so my suspicion is you are booked on a low fare class which doesn't allow seat selection.

 

[carlzp83]

The seat map is fine. Are you booked in O, Q or N classes on the flight? The flight is wide open so my suspicion is you are booked on a low fare class which doesn't allow seat selection.

Hi Madrooster, I've just sent you a private message. Thank you!

 

[grussellt]

Worldwide phone numbers Confusion reigns on AAseat booking on a QF award. If all else fails find the Australian phone number (24h) on the above link (02 9101 1948) and AA will convert the QF record locator to the one for AA. You can then select seats on the AA website.

 

[SYD]

Worldwide phone numbers Confusion reigns on AAseat booking on a QF award. If all else fails find the Australian phone number (24h) on the above link (02 9101 1948) and AA will convert the QF record locator to the one for AA. You can then select seats on the AA website.

I posted on another thread that I can see my AA PNR for an upcoming QF Classic Reward booking via BA.com.

Enter the QF PNR, scroll down to “Manage” and then Seat selection. You should see the QF PNR (it will actually say “BA Booking”) and immediately below, the AA PNR (write it down). There also a check box to share the booking details with AA. You can select that and then a link to AA.com to select seats.

I find the AA app (not signed in - just “Guest” mode) will retain bookings you enter - which makes monitoring the flights a little easier.

Apparently, MH works also but there can be some tricks to find the AA PNR embedded in the URL.

 

[grussellt]

I posted on another thread that I can see my AA PNR for an upcoming QF Classic Reward booking via BA.com.

Enter the QF PNR, scroll down to “Manage” and then Seat selection. You should see the QF PNR (it will actually say “BA Booking”) and immediately below, the AA PNR (write it down). There also a check box to share the booking details with AA. You can select that and then a link to AA.com to select seats.

I find the AA app (not signed in - just “Guest” mode) will retain bookings you enter - which makes monitoring the flights a little easier.

Apparently, MH works also but there can be some tricks to find the AA PNR embedded in the URL.

I tried BA today both as a guest and signed in but could not get a result. The site was slow so that could have been a temporary problem. All seats now booked.

 

[ChrisFlyer]

I had this issue the other week. I found via the AA mobile app, that you could try to enter the Qantas PNR and surname, get it to fail, and it'll take you to a different screen where you can enter the PNR or the ticket number. So, I copy-pasted the Qantas 081 ticket number into the box from the booking PDF, and it failed again... which I realised is because the box has a character limit and by copy-pasting, it had included the hyphen after '081' and lost a digit at the end (the character limit allows for only the exact number of, well, numbers in the ticket number)... so I pasted it again, took out the hyphen this time, and then went back and manually typed in the last digit of the ticket number (which I now could, without the hyphen hitting the character limit), and voila, it worked. Noted down the AA PNR just in case, but it then remained in my AA app.

 

[MEL_Traveller]

I found with the AA PNR that it sometimes doesn’t come up on the aussie AA site, but works on the US version. The portal can be changed on AA’s homepage.

 

[SYD]

I found with the AA PNR that it sometimes doesn’t come up on the aussie AA site, but works on the US version. The portal can be changed on AA’s homepage.

another reason to avoid aa.com.au….

 

[DC3]

another reason to avoid aa.com.au….

Exactly.

 

[jrfsp]

I found with the AA PNR that it sometimes doesn’t come up on the aussie AA site, but works on the US version. The portal can be changed on AA’s homepage.

A lot of functions revert to the US site
Award flight searches for instance

 

[BenjaminHaslem]

BA website (which recognises QF PNR) is easiest way to get Booking Ref for AA flights. You can then just go straight to AA.com use that reference to select seats.

Thanks. That's a great trick. I usually use CheckMyTrip but it wasn't working.

 

[serfty]

Thanks. That's a great trick. I usually use CheckMyTrip but it wasn't working.

Don't expect anything from CheckMyTrip; it has been "enhanced" ...
CheckMyTrip Update - No more desktop access or ticket numbers

 

[bussyboy]

Thanks. That's a great trick. I usually use CheckMyTrip but it wasn't working.

And welcome to AFF!

 

[shuuy]

The way that I solve it is through twitter:

Message @AmericanAir with name, flight details, date, the Qantas PNR. Routinely (24/7) they'd get back with the AA PNR in <30 minutes... and give me the (J) seat I found on EF

 

[Black dog]

Go to checkmytrip.com and enter your Qantas PNR

It will have your ticket numbers and should have the AA record locator (what they call PNR)

I tried this but now that web page only directs you to their app. And when I loaded their app I could get the ticket number but not the booking reference/PNR. But if you go to British Airways website as other people have said, put the Qantas booking reference in, you will find the AA booking reference in the flight details. Then go to AA and choose your seats. But they were twice the price for the extra leg room upgrade than for Qantas traveling in the reverse direction.

Weird that BA gives you better info than Qantas on their own booking but it worked.

 

[SYD]

I tried this but now that web page only directs you to their app. And when I loaded their app I could get the ticket number but not the booking reference/PNR. But if you go to British Airways website as other people have said, put the Qantas booking reference in, you will find the AA booking reference in the flight details. Then go to AA and choose your seats. But they were twice the price for the extra leg room upgrade than for Qantas traveling in the reverse direction.

Weird that BA gives you better info than Qantas on their own booking but it worked.

Welcome to AFF.

Unfortunately CMT was “enhanced” some time ago and now all but useless.

Not sure what you mean by the seat selection cost. Do you have any OW status? What fare class are you booked in? Classic Reward or paid flight?

 

[ChrisFlyer]

I've found that you can download the AA app and access your booking by ticket number (just remove the hyphen and ensure the last digit is there if you copy-paste from the Qantas eticket). If you don't see the ticket number option, try typing the Qantas PNR (which will make it fail), then the ticket number search should appear. You can then see your AA PNR in the app (and of course, do seat selection there too).