I will gladly pay for some help

[auspal]

Welcome to Qantas Chat. Anagent will be with you shortly.

Your current position in queue is:1
info: at 20:26:59
You are now chatting withShamiel
info: at 20:26:59
Please type your enquiry belowand click 'send'
you: at 20:26:59
Why did the last agent end ourchat ?
Shamiel: at 20:27:24
Hello, you are chatting withShamiel, a Qantas chat agent. How may I assist you today?
you: at 20:27:06
Your current position in queueis:1 info: at 19:46:03 You are now chatting with Robyn info: at 19:46:03 Pleasetype your enquiry below and click 'send' Robyn: at 19:46:10 Hello, you arechatting with Robyn, a Qantas chat agent. How may I assist you today? you: at19:47:09 Hi Robyn. We want to fly to Manchester UK from around 25th May 2017 ,having a stopover on the way there and a stop over on the way back, staying inUK for approx. 2 weeks. What routes are available with Qantas ? Robyn: at19:49:31 How many passengers would this be for and what cabin are you lookingat booking? you: at 19:50:47 2 passengers and looking at either economy orpremium. Robyn: at 19:51:45 Let me search for that information for you, I'll bejust a moment you: at 19:59:46 Are you still looking ? Robyn: at 20:01:49 Yes Iam. you: at 20:01:39 ok Robyn: at 20:04:04 I will be right with you. Robyn: at20:06:04 Thank you for waiting. I'll be with you in just a moment. Robyn: at20:06:05 you: at 20:15:00 how long will this take Robyn ? you: at 20:16:5029 minutes already. Robyn: at 20:19:15 I'm sorry for the delay. I'll be rightwith you. info: at 20:20:12 The chat session is now closed.
you: at 20:27:40
I have copied and pasted ourconversation and will send it on to Qantas for an answer unless you can give meone.
Shamiel: at 20:28:13
Good day, I will certainlyhave a look into that for you
Shamiel: at 20:29:31
I can see the previousconversation that you had, it seems it was not closed on our end, most likely atechnical issue that forced it closed on both ends
Shamiel: at 20:29:49
Let me have a look at the conversationand I will see how I am able to help
you: at 20:29:47
Well it tells me on my endthat chat was ended, I will keep the link open to prove that.
you: at 20:30:09
It is still open on my end
Shamiel: at 20:30:34
I apologies for theinconvenience cause regarding this
Shamiel: at 20:30:54
I will gladly assist you inresolving this for you
you: at 20:30:44
ok thank you.
Shamiel: at 20:31:29
I just need to check theprevious conversation so you do not have to repeat yourself.
Shamiel: at 20:32:36
You have my undividedattention regarding this and I will check for those flights for you
Shamiel: at 20:32:41
One moment please
Shamiel: at 20:33:05
So where exactly will you beflying from?
Shamiel: at 20:33:28
I only have your destinationand period of stay
you: at 20:35:10
From Brisbane to Manchester,with a stop over both waysw
Shamiel: at 20:35:51
With regarding to your stopover, do you want to stay a few days or only transition?
Shamiel: at 20:36:52
I can advise you of the stopover if you wish?
you: at 20:37:07
Yes please
you: at 20:37:17
A few days
Shamiel: at 20:37:41
Excellent
Shamiel: at 20:38:16
Excluding or including of the2 week that you requested?
you: at 20:38:23
Excluding, would like to stayin UK for two weeks
Shamiel: at 20:39:06
One moment while I check foroption to choose from
Shamiel: at 20:40:19
The first flight I haveavailable is Bribane>>Sydney>>Dubai>>Manchester
Shamiel: at 20:40:46
Second would be Brisbane>>Dubai>>Manchester
you: at 20:41:00
Second sounds better
Shamiel: at 20:41:27
Thirdly I gotBrisbane>>Sydney>>london Heathrow>> Manchester
Shamiel: at 20:41:49
Excellent I will select datesand advise you shortly
you: at 20:41:49
Ok and is there a differentstop over we can do on the way back ?
Shamiel: at 20:42:26
Yes, same options available
you: at 20:42:29
a different destination ratherthan Dubai ?
Shamiel: at 20:43:34
I will need to look into thatfor you , but let me get the first destinations out of the way
Shamiel: at 20:43:40

you: at 20:43:20
ok
Shamiel: at 20:44:08
Is 2 or 3 days ok with you?
Shamiel: at 20:44:16
In Dubai?
you: at 20:44:07
Another country
you: at 20:44:36
3 days is ok, sorry ,misunderstood
you: at 20:44:54
Another country on way back
Shamiel: at 20:45:30
Cool!
Shamiel: at 20:45:37
One moment please
Shamiel: at 20:46:28
Just out of curiosity, are youa frequent flyer member?
you: at 20:46:16
Yes
Shamiel: at 20:47:09
Excellent! May I ask will yoube using your points for this booking?
you: at 20:47:16
No, I will be paying and thenhoping to get an upgrade with my points
Shamiel: at 20:47:59
I will gladly look in to thatfor you as well
you: at 20:47:50
ok
Shamiel: at 20:49:42
What I can see on our Routemap is that Qantas only offer flight to Dubai from Manchester, do not offer anyother cities out of Manchester
Shamiel: at 20:50:13
The one option would be to gothrough London Heathrow
you: at 20:49:59
We could fly out of London,that wouldn't be a problem.
Shamiel: at 20:50:26
Would you have more optionsavailable to you
Shamiel: at 20:50:50
ill add that to your bookingthen
you: at 20:50:36
ok
Shamiel: at 20:51:34
So where would you like to go,In Europe or Asian countries on the way back?
you: at 20:52:42
What options are there withboth ? Would like to get a bit closer to Australia rather than stop in Europe .What about South America, is that an option ?
Shamiel: at 20:53:53
Yes it is, I will check foryou
Shamiel: at 20:55:19
Before I continue, I justpicked up a slight issue
Shamiel: at 20:56:49
The booking that you aretrying to make on the Qantas website will not provide any flight for this,reason being, as our system will be looking for Qantas flights and Qantas codeshareflight
Shamiel: at 20:57:33
The trip from London Heathrowto South America will not give me any options
you: at 20:57:12
So what are my options on thereturn journey ?
Shamiel: at 20:58:38
Let me first check if I canprice this booking for you in the mean time
Shamiel: at 21:00:07
My other concern is the Dubaito Manchester, since it is not a via Dubai on the same day, not sure if it willprice it of me as the system will see it as separate flight all together
you: at 21:01:08
ok
Shamiel: at 21:01:34
Just as I thought, I am unableto do so on my side, what can advise, this is a unique route that you wish totake and I am sure you would rather go via South America for your returnjourney, which is possible
you: at 21:02:12
South America was just athought, we can always go there next year, just want a different stop over onthe way back.
Shamiel: at 21:02:40
Only thing is, you would needto speak to a travel agency as they will be able to meet your exactrequirements for your Journey as they will have more options available tothem
Shamiel: at 21:03:24
System is only looking forQantas flight and some of these routes are not
Shamiel: at 21:03:56
I only price the first flightsout and it will not allow me to do so
Shamiel: at 21:05:11
The Manchester to London isnow an issue as we do not offer any Qantas or Qantas codeshare for this leg
you: at 21:05:48
Ok, will need to check with atravel agent then, thank you for you help Shamiel.
Shamiel: at 21:06:37
You're welcome, I am sorry thatI was not able to resolve this for you
Shamiel: at 21:06:48
Enjoy your evening
Shamiel: at 21:06:49
To close this chat and provideus with valuable feedback on your experience, please click on the "EndConversation" button at the top right of this chat window.
you: at 21:06:50
That's ok, you tried yourbest.

 

[auspal]

My dates are flexible but would like to start my holiday around 23rd May 2017 and return to Aus around 20th June, with a stopover in different destinations both ways, for around 2 to 3 days.

 

[Mattg]

If you want to stopover in South America (e.g. Santiago) on the return, you will probably need to book through a travel agent. This can't be booked online.

You can stopover in Dubai on the outbound. You could fly Brisbane-Sydney-Dubai(stopover)-London-Manchester. By flying from Sydney to London, you would also be able to choose Qantas-operated flights all the way to London. This is important if you want to upgrade with points. You can fly Brisbane-Dubai-Manchester on Emirates, but you won't be able to upgrade using Qantas points on either flight.

For the return, you could fly home via the USA (e.g. New York, Dallas, San Francisco or Los Angeles), or via somewhere in Asia (e.g. Hong Kong, Bangkok or Singapore). This can easily be booked using the multi-city booking tool on the Qantas website.

If returning via the USA, you'll likely need to fly on BA or AA from London to a city where Qantas flies, then pick up the Qantas flight back to Australia. If returning home via Asia, you could take Qantas to Dubai, then Emirates to an Asian destination that Qantas flies to. Then you can use Qantas for the last leg back to Australia.

FWIW, returning home via Asia will be cheaper than the Americas.

 

[auspal]

I like the sound of the Dubai stopover from Sydney on the outbound journey and the Americas on the way home, thank you !!

 

[Mattg]

I like the sound of the Dubai stopover from Sydney on the outbound journey and the Americas on the way home, thank you !!

I was able to price this on the Qantas website:




I would note that these are sale fares though, so not upgradeable. If you wanted to be able to upgrade, you would need to purchase Saver fares. For this itinerary, that would cost ~$2,900. You'd need to either book through a travel agent, or wait for the current Qantas sale to finish and book online.

 

[auspal]

This itinerary looks ideal for what we have in mind, will have a closer look at it thanks Matt.

 

[auspal]

The 12 hour flight from London to LA with BA might be a bit of a long haul with no prospect of an upgrade though

 

[Mattg]

The 12 hour flight from London to LA with BA might be a bit of a long haul with no prospect of an upgrade though

Just to be clear, none of the flights on this ticket would be upgradeable as they are Sale fares. You would, at a minimum, need to purchase "Saver" tickets. Then at least the Qantas flights are upgradeable.

FWIW, you should also be able to use New York as a US stopover. The BA flight from London to New York is much shorter than London-LA. They you could fly Qantas from New York to Brisbane via Los Angeles.

 

[auspal]

Thanks Matt, yes I was aware that I would have to wait for the saver tickets, thanks. New York sounds like a plan

 

[support]

As per the rules for threads in this forum, this thread is now closed.