Hotel: InterContinental Melbourne The Rialto
When: November 2023
Status: Diamond Ambassador
Rate: $317/night (Visa partner rate)
Booked: 1 King Classic
Received: Initially upgraded to 1 King Classic Atrium View shortly after booking, upgraded again the day before arrival to 1 King Premium Club Lounge Access Separate Bath (Club access not provided, but otherwise considered a four-category upgrade)
A nice stay overall. Arrived at about 10:15pm and was warmly greeted by the bell desk team and receptionist Tamara. Late check-out and diamond amenity proactively offered, I took the breakfast.
The room was nice and extremely large, more than enough room for my short 3-night stay. Amenities from Byredo, a fully stocked minibar and TV with a range of free and cable channels although no Chromecast (edit: advised there is Chromecast but I just didn't find it!). Rooms are on the older side but still mostly functional. The air conditioning required you to leave your key in the slot and although it claimed to go down to as low as 18 degrees I don't think it was actually 18 degrees. The Wi-Fi was slow to the point of being unusable for anything beyond the most basic tasks. I had to take some work video calls and needed to hotspot from my phone it was that bad. Housekeeping was good with bottled water replenished each day.
The breakfast was good with a lot of variety and everything was high quality. On the first day the cooked-to-order omelettes were very small but they got better on the second and third days (new chef). Barista coffee is included and the service from Angélica and Juan was second to none!
The hotel has a nice location on Collins Street, there's a free tram stop nearby and a lot of attractions are in comfortable walking distance. The hotel itself is quite impressive, especially the atrium, but there is definitely a need for some refurbishment. The floorboards in the hallways on each floor were extremely creaky and in need of fixing.
We stopped by the hotel bar for after-dinner drinks on Saturday night and got the feeling from the get-go that they were keen to close. They came to get our order twice and on the second go went "oh gee!" when an elderly person in our group was still trying to decide. When drinks eventually arrived they brought the bill with it. It was odd because all this happened at around 9-9.15pm and they only came around to say last drinks at close to 10pm so I'm not sure why they were in such a rush.
Last annoyance I have is that the hotel imposes a deposit of $100/night. I think this is excessive in this day and age, a lot of hotels are taking a lot less than that or even nothing. For a short stay it's fine but there was a guy checking in when we were checking out who was having a $500 deposit taken for a 5-night stay! They should reduce this to something more reasonable, it's an unnecessary annoyance for guests. Thankfully was returned pretty quickly after check-out.
All that said, still an enjoyable experience and would be happy to return.