I've seen this happen and tried to offer my guest allowance but I've been told in these situations that you have to know the guest?SYD lounge until ~1630, can guest 2. Did my good deed for the day, gold trying to get in 2 guests and (rightly) turned away so I offered one of my spots. They were quite grateful (and the staff didn't care)
Well, I don't think that's a rule. Either way as I said the staff didn't care. The way I see it, I'm not selling/gaining from using the guest spot (which would understandably breach the Velocity T&Cs). Unless they want us to prove the relationship to everyone we're guesting...I've seen this happen and tried to offer my guest allowance but I've been told in these situations that you have to know the guest?
Feedback direct to VA. Could be possible they didn't have the staff to extend opening hours but either way that needs to be fed back. Not good enough.VA lounge last night in SYD they kicked everyone out at 9:30pm, was a total mess with a couple of delayed flights and a few cancellations, a bit misleading to say it shuts at last departure when in reality it's 9:30pm.
It appeared to be more the two VA staff at the front desk who wanted to go home/end shift, catering staff didn't appear to be going anywhere and were still keeping things topped up right until 9:20pm when they told everyone to leave. It's not as if the place was empty either, there were lots of people around on two delayed flights with many eyes glued to the TV screen for the world cup final.Feedback direct to VA. Could be possible they didn't have the staff to extend opening hours but either way that needs to be fed back. Not good enough.
I don’t believe it is a rule either. In any case you can just walk outside together, introduce yourselves, then walk back in and say (quite honestly) “yes, I know them”. Easy.Well, I don't think that's a rule. Either way as I said the staff didn't care. The way I see it, I'm not selling/gaining from using the guest spot (which would understandably breach the Velocity T&Cs). Unless they want us to prove the relationship to everyone we're guesting...
Depends on the staff I guess. In contrast, my brother and two mates hopped on the airport train with me in Perth to try it out one day I was flying to M
Happened a few Sundays ago (6 August) when I was heading north on VA999. Flight delayed to 2145 boarding but PA announcement at 2120 advising closing shortly and then contract staff (not the VA staffers) came by at 2130. Probably about 10-15 pax still in the lounge at that point. Got to the escalators and lift, and discovered they were both shut off...got told by the VA staffers to head out the entry and then downstairs to gate. Didn't think too much of it as we were the only flight delayed, but I'm guessing it might be coming from above (I.e. no overtime).VA lounge last night in SYD they kicked everyone out at 9:30pm, was a total mess with a couple of delayed flights and a few cancellations, a bit misleading to say it shuts at last departure when in reality it's 9:30pm.
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Possibly depends on the dragon as going back travelling in J I was given the hard line trying to bring in a guest as was told if I'm in business I can't use the SG guest allocation. Very odd, but tough pursuing your case against a dragon if you don't have a dead set rule in front of you.Does anyone know if I as a Gold Member can use either of the two single entry lounge passes I obtained when I achieved silver to bring a second adult into the lounge with me?
Who employs/trains these people?if I'm in business I can't use the SG guest allocation
Ha true. Always an odd ball somewhere. God knows our company employ them.Who employs/trains these people?
Just use the automated kiosk, avoid idiots that spew rubbish like that
I got the sense from the Virgin Lounge Team the last time I asked them whether a Silver single pass could be used was yes, but the guest had to be travelling with you on the day. YMMV and I guess it depends on the interpretation of the person on the day.Does anyone know if I as a Gold Member can use either of the two single entry lounge passes I obtained when I achieved silver to bring a second adult into the lounge with me?