Introducing Platinum One

[TonyHancock]

[-]It means the 2700 SC's must be be earned on any travel (that earns SC's) with either:

• [-]a QF flight number and/or[/-]
• [-]on Jetstar(/Asia) METAL in the booking classes mentioned, irrespective of the flight number. [/-]

[/-]
It means the 2700 SC's must be be earned on any travel with a QF flight number that earns SC's on any METAL other than that of Jetstar(/Asia). If on Jetstar(/Asia) metal, then it must be on a QF flight number and in the the booking classes mentioned.

Had a chat to QF today about this. My interpretation was the same as yours......but not apparently the same as QF.

After rereading I think I understand. QF is adamant that any qualifying flight must have a QF flight number. JQ is not acceptable. Only JQ codeshare flights with QF, i.e. with a a QF and JQ flight number, and in the appropriate travel class earn SC's that count towards the 2700 SC's.

I called a week ago and was promised an immediate call back...which never came. I called up again today. I'm in a dilemma now. Do I make a quick trip MEL-SYD to get the 20SC's so that I can "experience the full benefit" of P1 when I travel to the UK in April? (After March 4th I only have one QF trip planned in my QF membership year. I have a couple more MEL-LHR booked for my next year.) I guess I want to see if P1 status does make a difference in QF's service (I wonder if they will keep there promises to call back?) but I'm not sure I want to do a status run for it. Decisions decisions!

 

[awilcockson]

Had a chat to QF today about this. My interpretation was the same as yours......but not apparently the same as QF.

My recollection from the AFF Lunch was that it had to have a QF flight number (which would rule out JQ, except in the situation you described where it's a JQ flight with a QF flight number).

 

[TonyHancock]

My recollection from the AFF Lunch was that it had to have a QF flight number (which would rule out JQ, except in the situation you described where it's a JQ flight with a QF flight number).

Yep I think that's the way it is. Now I reread the clause on the QF website it does make sense, but the wording could be a little better I think.

 

[serfty]

Sorry about that; I've had another look and have realised that both the body and footnote must be taken together as a whole; otherwise the footnote can be confused or makes no sense.:-|

So to revisit:

It means the 2700 SC's must be be earned on any travel with a QF flight number that earns SC's on any METAL other than that of Jetstar(/Asia). If on Jetstar(/Asia) metal, then it must be still on a QF codeshare flight number and in any of the booking classes mentioned.¹
​

.
I have adjusted the posts to avoid further confusion.

¹ B, H, K, or Y (and sometime L). Note that QF do not market JQ metal "Business Class" (nee StarClass) as codeshares.

 

[TonyHancock]

Sorry about that; I've had another look and have realised that both the body and footnote must be taken together as a whole; otherwise the footnote can be confused or makes no sense.:-|

So to revisit:

It means the 2700 SC's must be be earned on any travel with a QF flight number that earns SC's on any METAL other than that of Jetstar(/Asia). If on Jetstar(/Asia) metal, then it must be on a QF flight number and in any the booking classes mentioned.¹
​

.
I have adjusted the posts to avoid further confusion.

¹ B, H, K, or Y (and sometime L). Note that QF do not market JQ metal "Business Class" (nee StarClass) as codeshares.

I don't think it is well written. Once it was explained to me by the QF customer service chap the footnote, taken with the main body makes sense. I read it the same way you did initially. No doubt it has gone through the relevant legal department to make sure it is difficult to understand!!!

 

[Red Roo]

I don't think it is well written. Once it was explained to me by the QF customer service chap the footnote, taken with the main body makes sense. I read it the same way you did initially. No doubt it has gone through the relevant legal department to make sure it is difficult to understand!!!

Hi Tony,

There was no intention to make this confusing and we would be open to updating it to be clearer (no promises). What would you suggest?

Cheers,
Red Roo

 

[oz_mark]

[-]It means the 2700 SC's must be be earned on any travel (that earns SC's) with either:

• [-]a QF flight number and/or[/-]
• [-]on Jetstar(/Asia) METAL in the booking classes mentioned, irrespective of the flight number. [/-]

[/-]
It means the 2700 SC's must be be earned on any travel with a QF flight number that earns SC's on any METAL other than that of Jetstar(/Asia). If on Jetstar(/Asia) metal, then it must be on a QF flight number and in one of the booking classes mentioned.

Doesn't that just say it has to be a QF flight number that counts for SC/points accrual?

 

[serfty]

Doesn't that just say it has to be a QF flight number that counts for SC/points accrual?

I guess so!

As if a QF flight number on JQ metal in a booking class listed then it will earn.

 

[TonyHancock]

Hi Tony,

There was no intention to make this confusing and we would be open to updating it to be clearer (no promises). What would you suggest?

Cheers,
Red Roo

I don't believe there was any intent to confuse, I was having a dig at legal departments in general. I understand the need to be very precise with T&C's to avoid any potential legal issues down the road.

^ Status credits are earned on Qantas marketed flights (that is, with a QF flight number on your ticket) except on flights operated by Jetstar or Jetstar Asia other than in Economy classes of B, H, K, or Y (earn in L class is eligible only when travelling on a oneworld fare product)

If the intent is that SC's are earned only on a JQ flight, where one has booked a QF codeshare thus having a QF flight number, when booked in B,H,K or Y then it makes it easier to understand if "except" is removed. I wrongly assumed that if I was flying JQ the flight did not need to have a QF flight number as long as the fare was B, H, K or Y.

I'd prefer something like.

^ Status credits are earned on Qantas marketed flights (that is, with a QF flight number on your ticket), however on flights operated by Jetstar or Jetstar Asia (with a QF flight number on your ticket) status credits are only earned in Economy classes of B, H, K or Y (earn in L class is eligible only when travelling on a oneworld fare product)

It is a little coughbersome but it does qualify JQ earning flights.

Anyway the outcome for me is that I will need a further 20 SC's (on top of my currently booked travel) if I am to enjoy the full delights of P1 on my MEL-LHR-MEL in April.

To be really cheeky if JQ flights don't count towards the QF 2700 qualification please can you remove, or give me the option to remove, the JQ flight options that continually appear when I try to book QF flights on the QF website. It really is very annoying.

 

[medhead]

Can anyone "translate" the ^ bit? I can't make head nor tale of the JQ clause.

Many thanks.

TH

If the intent is that SC's are earned only on a JQ flight, where one has booked a QF codeshare thus having a QF flight number, when booked in B,H,K or Y then it makes it easier to understand if "except" is removed. I wrongly assumed that if I was flying JQ the flight did not need to have a QF flight number as long as the fare was B, H, K or Y.

I'd prefer something like.

It is a little coughbersome but it does qualify JQ earning flights.

Anyway the outcome for me is that I will need a further 20 SC's (on top of my currently booked travel) if I am to enjoy the full delights of P1 on my MEL-LHR-MEL in April.

To be really cheeky if JQ flights don't count towards the QF 2700 qualification please can you remove, or give me the option to remove, the JQ flight options that continually appear when I try to book QF flights on the QF website. It really is very annoying.

I'm coming in late on this but the ^ bit defines when status credits are earned. It does not define what is a Qantas marketed flight. What it says is that SC are earned on JQ flights (QF codeshare or otherwise) in classes B, H, K or Y. This has nothing to do with whether it counts towards the 2700. The problem is the placement of the ^ in the main paragraph, it should not be on qantas marketed flights.

The main paragraph clearly states that the 2700 SC must be on Qantas marketed flights. Searching for a definition of that the best I can find is a footnote that says it is a QF flight number.

See footnote to the table here: http://www.qantas.com.au/travel/airlines/qantas-club-lounge-access/global/en#jump0

[SUP]^[/SUP] A Qantas marketed flight refers to a flight with a Qantas flight number eg. QF545. A Qantas operated flight refers to the actual aircraft or ‘metal’ on which you fly eg. Qantas aircraft

My suggestion is the alteration required is to move the ^ so that it relates to earning SC not Qantas marketed flight?

BTW your suggested paragraph says the same as the existing one except the "direction" of the exclusion is changed. Your suggestion is easier to understand, IMO.

 

[trippin_the_rift]

To be really cheeky if JQ flights don't count towards the QF 2700 qualification please can you remove, or give me the option to remove, the JQ flight options that continually appear when I try to book QF flights on the QF website. It really is very annoying.

Actually this is a great idea TH. QF.com could have the ability to 'only show QF flights' as a profile option, so as a logged-in frequent flyer it would remember your settings and not display anything exept QF metal. This option could flow over into award flight searches as well - making everyone - including staff no doubt a lot happier.

 

[Oneworldplus2]

To be really cheeky if JQ flights don't count towards the QF 2700 qualification please can you remove, or give me the option to remove, the JQ flight options that continually appear when I try to book QF flights on the QF website. It really is very annoying.

I have asked Red Roo about this (removing JQ flights from QF searches on the QF Website). "No can do" was the answer.

 

[medhead]

That a case of "a qantas group airline" when it disadvantages the customer.

What would be more fair is for Qantas flight options to show when searching on the Jetstar website. Come on Red Roo if it's good for one qantas group airline it's good for all the other airlines in the qantas group.


Sent from my iPhone using Aust Freq Fly app so please excuse the lack of links.

 

[TonyHancock]

Well almost five months in from P1 qualification I have yet to talk to anyone from the P1 desk. I did receive calls in April from the team but I missed both and have not heard a peep since. I have received no invitations to special events.

Now that said I have had a couple of op-ups to F from J and do appear to have a platinum shadow.

So QF you are not far from getting it right for me, particularly internationally.

Quite frankly I couldn't give a stuff about a call from the P1 team, and I really don't care about special events, but I do like the op-ups and platinum shadows. More please...and thank you.

 

[Jasecoop]

Hadn't seen much from plat 1 until recent when I had an issue. Flying from PNG to Brisbane with family and plane was delayed meaning we would miss our connection to Adelaide. Rang P1 and they said that because my connecting flight was on a separate ticket no airline would have to pay for a hotel and we would have to rebook another flight. He checked with Brisbane airport and they said we will make it if it leaves at the estimated time but without bags. Anyway the departure time passed and we were still in the terminal so rang P1 and they said leave it to them. Got off the plane in Brisbane (wife not happy, just wanted to get home), but man waiting at the door with return cab vouchers, hotel details and new flight details. Anyway get to the 2 bedroom apartment in the city and wife asked how much the hotel cost not realising Qantas had organised the whole thing and paying for it. Best thing was Qantas had no obligation to do anything. If we had joined our flights on the one itinerary then air nuigini would have to pay but since they were separate tickets this theoretically meant it was our problem. So cough day flying with a 2, 4, and 6 year old (and subsequent unhappy wife) but P1 did everything they could and more

 

[Jasecoop]

Also, 5 days later wife and I were flying to Joburg in J. Asked P1 if we could request upgrade but as we had different tickets (wife was leaving joburg earlier than me) it was likely I would get the upgrade and not her. Anyway checked in for the flight and Qantas had given us both free upgrades to f, made me wonder if P1 had made this happen

 

[TonyHancock]

It is very pleasing to read these posts. QF has clearly come good when it needed to...and delivered over and above its obligation. It gives me a bit of hope.